Mazda of Roswell

I bought my second new Mazda in 5 years from this dealer. My son was looking at a private-sale Mx5 Miata in a rare special-edition trim and since Aaron treats me like I _just_ bought my 2007 Mazda 3 every ti My son was looking at a private-sale Mx5 Miata in a rare special-edition trim and since Aaron treats me like I _just_ bought my 2007 Mazda 3 every time I come in for scheduled service we thought we'd ask him for a little advice. There was no way Mazda of Roswell was going to match the 2001 special-edition package that my son was looking at in his private sale so it was easy for Aaron to hand out some valuable quick advice to my son on what to look for in that situation - Aaron knows his Mazdas far beyond what is on the lot & on the floor. That got me thinking...I came away with the idea that maybe now was the last, best time in my life to own a 2-seat sports car. While I'm still not too old to be able to sink myself through the doorway & into the seat, I mean. :-) So I looked at this, that & the other - decided that the MX5 was what I was going to target. I checked out private sales, the used-car lots & even went out with Aaron on a test drive of one of their used MX5's from the Mazda of Roswell lot. All the usual pre-sales investigations. Just about the time that I was getting ready to buy one of the nicest used MX5's in their front row, Aaron let me know that 2011 MX5s (and other models) were available for $0 down, 0% for 5 years and 90 days until first payment was due. That doesn't happen on the MX5 very often, so I became a buyer on terms like those! FWIW I got the price I wanted without fighting tooth-and-nail for it. Maybe I set it too high, maybe Mazda had incentives to the dealer that I never saw, not sure, YMMV. It was a _really good_ deal and I don't spend time thinking that maybe I could have done better & driven them lower. I waited a few months before writing this review just to make sure that things were going to work out in terms of my buying experience. I can report that all is well and I am a happy customer. I re-read my other review on this site & I can report that all the things I said after buying my 3 five years ago are still true. I notice that some other customers had experiences that weren't as satisfying as mine - sorry to hear it. I hope this answers the "why" I bought my second new Mazda from this dealer. I genuinely like doing business with them. I like the product, looking forward to the new Kodo-styled models with the Sky powertrain. Mazda of America sent me a Holiday greeting card, so did Mazda of Roswell. They were corporate-generated cards, I know, but still - is this the kind of behavior that you should expect form the 4th or 5th largest Japanese car maker with a presence in the US market? In Mazda's case, yes it is. So cool. That is one more reason why I own their product - they get what I am about and pay attention, no matter how small, to showing their customers respect for purchasing their products. More

Came in for a issue with a scheduled appointment time. I asked the service dept how long it would take and the response was "about an hour". 2 hours later and about 8 customers come and go that got their ca asked the service dept how long it would take and the response was "about an hour". 2 hours later and about 8 customers come and go that got their car fixed, I asked what was the holdup. The response was they were reprogramming my air conditioner on my cx9 per the recall from Mazda. I then asked why was this being done when I didn't come in for that, it was a seperate issue. His response was they were goIng to do it at the same time. I then asked how much longer to fix my issue and he responed that they just now started working on it. I am absolutely disgusted as to the customer service communication on times and service items to be performed. The lack of adhering to what the customer wanted and total disregard for my time will ensure that I never vist this dealership again for service or purchase. I intitally purchased my new cx9 from Rick Case Mazda and the buying experiance was like night and day to Roswell of Mazdas service dept. More

I told them not to flush the transmission fluid and they did anyway. They just insisted that they were right I was wrong. All talk and no listening. I wont be going back. did anyway. They just insisted that they were right I was wrong. All talk and no listening. I wont be going back. More

First deal I had with this dealership was at Dec 2006, when I bought 2 used cars. I was naive and didn't checked their pricing well and fell into not that great of a deal. Recently I traded in one of thes when I bought 2 used cars. I was naive and didn't checked their pricing well and fell into not that great of a deal. Recently I traded in one of these cars with a newer 2006 Mazda 6 with 70K. The sales person almost "begged" me to buy that car which was sitting on their parking lot for more than 4 months... after I got the right pricing I eventually bought it but the next day the engine warning light turned on and I had to pay deductible to fix the problem (good I purchased insurance) and they lost my spare key and now they ask me to pay $300 to buy new one... bottom line - use extreme precaution and check and double check EVERYTHING before you sign the deal. BTW, they try to save money and not provide you with CAR FAX (they use cheaper version of Auto Check, which is not robust like CAR FAX) - Ask for the CAR FAX and don't settle for less. More

my husband went in to get a lug nut repaired and came home with a $33,000 loan for a barely used Miata. 1st thing next morning we tried to stop the sale or just lose the trade in and have the dealer buy home with a $33,000 loan for a barely used Miata. 1st thing next morning we tried to stop the sale or just lose the trade in and have the dealer buy the vehicle back at their price. The owner refused to stop the bank paperwork. The bank WILL NOT talk to the customer-only dealer. The sales manager told us they would not buy the car back at any price, insulted us both and told us to take the car to CARMAX. I began to Picket as the owner REFUSED to answer our phone calls. He called the police instead who did not approach me as it is legal to picket. We did this to get out of the loan but between the trade in and sale we lost over $10,000.I am picketing this company intermittently so other consumers know they have NO legal protection buyer remorse in GA. with used cars. Come join me. BUY FROM CARMAX they offer 5 days no questions More

Aaron Gillison offered me outstanding customer service. Because of his willingness to share his knowledge about the vehicle model of my interest, I was able to make a well informed purchase decision. Alth Because of his willingness to share his knowledge about the vehicle model of my interest, I was able to make a well informed purchase decision. Although I did not purchase my vehicle from Mazda of Roswell, Aaron was extremely helpful in providing me information about the used vehicle I was interested in purchasing, so that I would have all the facts. I wish all sales persons gave the care and concern that Aaron gave me. More

I bought my Mazda CX9 and I love it. The vehicle is comfortable for driving long distances, it has a lot of room in it, and it handles very well. I bring it in for servicing and the staff is very poli comfortable for driving long distances, it has a lot of room in it, and it handles very well. I bring it in for servicing and the staff is very polite and has the vehicle ready when stated. I have already recommended Mazda to my friends. People approach me all the time and ask how I like the vehicle and how does it drive. I would not want any vehicle but Mazda. Keep up the good work Mazda. More

I bought my Mazda3 here. I did my research, created a spreadsheet for my handlheld with all the options & prices so I could calculate on-the-fly & keep up with the professionals on the showroom floor. I spreadsheet for my handlheld with all the options & prices so I could calculate on-the-fly & keep up with the professionals on the showroom floor. I worked with Aaron, who was straightforward and agreeable and to make a long story short I got precisely what I wanted and paid as-near-as-makes-no-difference what I projected they would take for the vehicle. Look, they wouldn't have sold it to me if they were going to lose money on it so if you want to argue that all my spreadsheet estimates were too high (they weren't), let's take it offline somehow. Bottom line is that I got the deal _I_ wanted and I _still_ feel good about it. I referred a colleague to Aaron & the result was another satisfied customer for Mazda of Roswell. One word describes the service department: excellent. Notably: schedules met, repairs done right, no quibbling about warranty work, mechanics appear glad to come out and explain to you what is going on, proactively check & repair warranty items that I may have not known about - and their prices are not out of line with other shops. I always get a direct call from _Mazda of America_ after a service event asking for feedback. I always tell them that I feel like either their best customer, their favorite customer or their only customer and that it doesn't matter which one of those you pick from. Mazda has sent me two repair recalls and these are the final reasons that I love the experience I've had owning this car. The problems have been identified, repair plans implemented, notices sent out, corrections made and follow-up surveys conducted promptly. Compare this to the experience that the world's #1 & #2 automakers have had with defects recently (no need for names, you know who they are). I've owned cars from both and won't own another. This is my second Mazda the first was totaled in a wreck and replaced with an inferior product from another manufacturer. I won't make _that_ mistake again. Zoom-Zoom forever? Oh Yeah! More

I contacted Aaron two weeks before my current lease expired and told him my time-frame for leasing a new CX-9. He contacted me the same day just to say he had my request, etc. He stayed in touch with expired and told him my time-frame for leasing a new CX-9. He contacted me the same day just to say he had my request, etc. He stayed in touch with me via email until the time to lease. He worked with me on the lease payment, terms, mileage, etc. I threw them a lot a variables, and the pricing/terms ended up being very favorable. There was never any pressure from them, which is a big plus in my book. The day we took delivery, Aaron took all the time we needed to go over the features, including the navigation system. We never felt rushed after the deal was made, in fact, we feel very confortable going back in case we need anything at all. In my opinion buying a car can be one of the most stressful things there is. I've purchased over 20 cars in my lifetime, and this was no doubt one of the best, if not the best car buying experience yet. I highly recommend these folks, and when I need another car I will return. More

On Saturday, October 30, 2010; after agreeing on a final purchase price by email (in writing), my son and I went there to take delivery of his new 2010 Mazda 3. When we arrived we found out that the price h purchase price by email (in writing), my son and I went there to take delivery of his new 2010 Mazda 3. When we arrived we found out that the price had changed. Their new price was HIGHER THAN THE ORIGINAL ASKING PRICE! This was not the worst thing that happened to us at Mazda of Roswell that Saturday morning.... When I asked to speak with a manager, the dealership owner came over, looked at the file, then told me to "go to hell" because "he doesn't need my business". The following Monday, I wrote a letter to Mr. James O'Sullivan, CEO at Mazda North America, which I sent to their Irvine headquarters via FedEx; certain that I would receive a response. It has been almost 3 weeks, but I am sure they will respond any minute now..... More