Mazda of Roswell

We have bought our last 3 cars from Mazda of Roswell. Aaron Gillison is the nicest, most knowledgeable car salesperson that I have ever had the pleasure of working with. We have never ever felt pressure Aaron Gillison is the nicest, most knowledgeable car salesperson that I have ever had the pleasure of working with. We have never ever felt pressure to buy and have always felt comfortable that we made the right decision. I give Aaron and Mazda of Roswell five stars! More

I recently bought a 2011 Mazda CX7 from Roswell Mazda and could not be happier with my decision to buy a Mazda CX7 or to buy it from Roswell Mazda. I had done my internet resarch and had approached (via emai could not be happier with my decision to buy a Mazda CX7 or to buy it from Roswell Mazda. I had done my internet resarch and had approached (via email) multiple dealerships for quotes as I do not have much time to spend visiting different showrooms. Aaron was incredibly prompt, easy to work with and very professional-I at no time felt like I was being "sand bagged" or pressured into buying "his" car which is more than I can say for the majority of dealerships I had contacted. From the moment I walked into the showroom to the moment I drove off the lot in my CX7, I was very impressed with the professional and courteous attitues of everyone at Roswell Mazda. Aaron is incredibly professional as well as personable from the day I sent my first inquiry and since purchasing the car. I highly recommend Aaron Gillison as well as Roswell Mazda to anyone in the market for a new car! My only complaint is that I was not sent the survey from Mazda USA to be able to share this information with them! More

I'm not your typical car buyer. I work in the business as a market researcher for a top automotive internet company and have personally interviewed hundreds of dealers. I have bought and serviced several Maz a market researcher for a top automotive internet company and have personally interviewed hundreds of dealers. I have bought and serviced several Mazda vehicles from Mazda of Roswell for a reason--they're great to work with. I just purchased a new CX-9 from Aaron Gilleson, the Internet Sales Manager, and couldn't be happier. I got a great price right off the bat and a great value on my trade. Aaron is one of the best in the business--he's low-key, helpful, and extremely knowledgable about Mazdas. Most people don't know that he's the top Internet Sales Managers in the southeast, which is even more impressive given that they're not a mega-dealership. If you're planning to buy a Mazda and you live in the southest, you'll want to give Aaron a call. More

I bought my second new Mazda in 5 years from this dealer. My son was looking at a private-sale Mx5 Miata in a rare special-edition trim and since Aaron treats me like I _just_ bought my 2007 Mazda 3 every ti My son was looking at a private-sale Mx5 Miata in a rare special-edition trim and since Aaron treats me like I _just_ bought my 2007 Mazda 3 every time I come in for scheduled service we thought we'd ask him for a little advice. There was no way Mazda of Roswell was going to match the 2001 special-edition package that my son was looking at in his private sale so it was easy for Aaron to hand out some valuable quick advice to my son on what to look for in that situation - Aaron knows his Mazdas far beyond what is on the lot & on the floor. That got me thinking...I came away with the idea that maybe now was the last, best time in my life to own a 2-seat sports car. While I'm still not too old to be able to sink myself through the doorway & into the seat, I mean. :-) So I looked at this, that & the other - decided that the MX5 was what I was going to target. I checked out private sales, the used-car lots & even went out with Aaron on a test drive of one of their used MX5's from the Mazda of Roswell lot. All the usual pre-sales investigations. Just about the time that I was getting ready to buy one of the nicest used MX5's in their front row, Aaron let me know that 2011 MX5s (and other models) were available for $0 down, 0% for 5 years and 90 days until first payment was due. That doesn't happen on the MX5 very often, so I became a buyer on terms like those! FWIW I got the price I wanted without fighting tooth-and-nail for it. Maybe I set it too high, maybe Mazda had incentives to the dealer that I never saw, not sure, YMMV. It was a _really good_ deal and I don't spend time thinking that maybe I could have done better & driven them lower. I waited a few months before writing this review just to make sure that things were going to work out in terms of my buying experience. I can report that all is well and I am a happy customer. I re-read my other review on this site & I can report that all the things I said after buying my 3 five years ago are still true. I notice that some other customers had experiences that weren't as satisfying as mine - sorry to hear it. I hope this answers the "why" I bought my second new Mazda from this dealer. I genuinely like doing business with them. I like the product, looking forward to the new Kodo-styled models with the Sky powertrain. Mazda of America sent me a Holiday greeting card, so did Mazda of Roswell. They were corporate-generated cards, I know, but still - is this the kind of behavior that you should expect form the 4th or 5th largest Japanese car maker with a presence in the US market? In Mazda's case, yes it is. So cool. That is one more reason why I own their product - they get what I am about and pay attention, no matter how small, to showing their customers respect for purchasing their products. More

My overall new vehicle buying experience was very satisfactory and great!!! Doesn't have to go through typical dealership marketing jargon and sales pitch . Aaron offered me a price that was very com satisfactory and great!!! Doesn't have to go through typical dealership marketing jargon and sales pitch . Aaron offered me a price that was very competitive compared to any other dealership that I interacted in Atlanta area , Florida , Tennesse and Alabama states. Aaron is a very friendly person and I always felt that he walks the talk. I started my vehicle shopping through internet and later visited dealerships in-person after shortlisting based on the price and level of interaction. My in-person experience at Mazda of Roswell was 1000 times better than I had at other dealership in the Atlanta area. I had a bad experience at the other dealer ( not interested to name the dealer) such as racial sattires and forcing to sign crazy documents to get the sale price. My personal recommendation to prospective buyers after my recent experience with vehicle purchase is, start shopping by inquiring the price through internet , which will definitely save you good amount of bucks , time and avoids unnecessary haggling with the sales folks at the dealership. I'm gonna recommend my friends to this dealership and specifically Aaron for their next mazda shopping. Guess what? I pulled my friend to this dealership , who was also shopping for Mazda CX-9 and we both picked the same vehicle with the same color and specs at the same time. :) More

Came in for a issue with a scheduled appointment time. I asked the service dept how long it would take and the response was "about an hour". 2 hours later and about 8 customers come and go that got their ca asked the service dept how long it would take and the response was "about an hour". 2 hours later and about 8 customers come and go that got their car fixed, I asked what was the holdup. The response was they were reprogramming my air conditioner on my cx9 per the recall from Mazda. I then asked why was this being done when I didn't come in for that, it was a seperate issue. His response was they were goIng to do it at the same time. I then asked how much longer to fix my issue and he responed that they just now started working on it. I am absolutely disgusted as to the customer service communication on times and service items to be performed. The lack of adhering to what the customer wanted and total disregard for my time will ensure that I never vist this dealership again for service or purchase. I intitally purchased my new cx9 from Rick Case Mazda and the buying experiance was like night and day to Roswell of Mazdas service dept. More

I told them not to flush the transmission fluid and they did anyway. They just insisted that they were right I was wrong. All talk and no listening. I wont be going back. did anyway. They just insisted that they were right I was wrong. All talk and no listening. I wont be going back. More

First deal I had with this dealership was at Dec 2006, when I bought 2 used cars. I was naive and didn't checked their pricing well and fell into not that great of a deal. Recently I traded in one of thes when I bought 2 used cars. I was naive and didn't checked their pricing well and fell into not that great of a deal. Recently I traded in one of these cars with a newer 2006 Mazda 6 with 70K. The sales person almost "begged" me to buy that car which was sitting on their parking lot for more than 4 months... after I got the right pricing I eventually bought it but the next day the engine warning light turned on and I had to pay deductible to fix the problem (good I purchased insurance) and they lost my spare key and now they ask me to pay $300 to buy new one... bottom line - use extreme precaution and check and double check EVERYTHING before you sign the deal. BTW, they try to save money and not provide you with CAR FAX (they use cheaper version of Auto Check, which is not robust like CAR FAX) - Ask for the CAR FAX and don't settle for less. More

my husband went in to get a lug nut repaired and came home with a $33,000 loan for a barely used Miata. 1st thing next morning we tried to stop the sale or just lose the trade in and have the dealer buy home with a $33,000 loan for a barely used Miata. 1st thing next morning we tried to stop the sale or just lose the trade in and have the dealer buy the vehicle back at their price. The owner refused to stop the bank paperwork. The bank WILL NOT talk to the customer-only dealer. The sales manager told us they would not buy the car back at any price, insulted us both and told us to take the car to CARMAX. I began to Picket as the owner REFUSED to answer our phone calls. He called the police instead who did not approach me as it is legal to picket. We did this to get out of the loan but between the trade in and sale we lost over $10,000.I am picketing this company intermittently so other consumers know they have NO legal protection buyer remorse in GA. with used cars. Come join me. BUY FROM CARMAX they offer 5 days no questions More

Aaron Gillison offered me outstanding customer service. Because of his willingness to share his knowledge about the vehicle model of my interest, I was able to make a well informed purchase decision. Alth Because of his willingness to share his knowledge about the vehicle model of my interest, I was able to make a well informed purchase decision. Although I did not purchase my vehicle from Mazda of Roswell, Aaron was extremely helpful in providing me information about the used vehicle I was interested in purchasing, so that I would have all the facts. I wish all sales persons gave the care and concern that Aaron gave me. More