Mazda of Roswell

Sold car while I was test driving, after my 2hr trip down. Terrible terrible experience, like having the car of your dreams given to you then taken away. We scheduled a test drive two days before, had confirma Terrible terrible experience, like having the car of your dreams given to you then taken away. We scheduled a test drive two days before, had confirmation he morning of and made the trip down. After arriving we were introduced to the finance people, taking current information on my trade, etc, and met the sales man who would be helping, of which was the nicest person at the dealership. After the test ride we were ready to start the paperwork, our salesman went to get paperwork started but returned within minutes to tell us the car was sold. We were so utterly shocked we thought he was kidding. I'm sure this is not an unheard of practice but I think a very dishonest way to practice business. I will never return here not recommend anyone More

Great car buying experience I was in a car accident a few weeks ago and the at-fault party's insurance ended up totaling my car, so I was put into a situation where I had to find I was in a car accident a few weeks ago and the at-fault party's insurance ended up totaling my car, so I was put into a situation where I had to find a new car in a short period of time, during the holidays. I was waiting on a check from the insurance company so I could pay for the car and since we were right in the middle of the holidays, of course the ball was dropped on the insurance side. I stopped in to chat with Aaron (on a recommendation from two different people) and he was helpful, understanding of the situation I was in, and helped the process be smooth and as pain free as possible. They were very flexible with the financing since I (still) don't have a check from the insurance company but did everything they could including working with my credit union directly to get me back on the road. Every time I stopped in, I was greeted by one of the sales guys. They were all helpful, friendly and courteous. I would highly recommend working with Aaron, he's knowledgeable and asked questions to understand my needs before recommending a vehicle. More

Data collected, problem diagnosed, fixed while I waited. Nic My 2011 Miata needed a jumpstart from the auto club the other day. Hadn't driven it for a week but that alone isn't enough to cause this type of behav My 2011 Miata needed a jumpstart from the auto club the other day. Hadn't driven it for a week but that alone isn't enough to cause this type of behaviour. It's the original battery so might be due for replacement OR do I have a more serious an electrical problem? Checked the battery connections, they were clean & tight. Put the battery on the charger overnight, then drove in to the Service Department cold, no appointment, just to discuss what my next steps should be. Patricia at the service desk asked James the technician to look under the hood for anything that might leap out as a cause. He had time to run a 10-minute test which said that the battery passed BUT needed a charge. We discussed the meaning of the results - if I charged it overnight and it was OK now but needed a charge, that wasn't a sign of a battery that wouldn't leave me stranded again soon. So back to the bay for a more rigorous test, one that involved discharging the battery to some extent to see how it behaved under stress. AHA! This time the results showed a batteryteetering right on the edge of needing replacement so the choice was clear. Battery replaced, customer satisfied! Look, the experienced car owners among you will just cluck to yourselves that a 4.5 year old battery is near the end of its service life & everyone could have saved time by just swapping in a new one right away. You are right. The point I am trying to make here is that James took the time to gather some data and let the data drive the decision on how to correct an apparently simple problem. He shared the printed output of the tests with me, I actually took it home & put it in my car-repair folder (yeah, I keep one of those - if you drive your cars as long as I do, they come in handy). I wish everyone could be as delighted with Mazda (and Mazda of Roswell) as I am. More

Great Experience! Great experience start to finish at Mazda of Roswell today. Purchased a CX-3 for my daughter. Corey was our Sales Rep and Will the Sales Manager. Co Great experience start to finish at Mazda of Roswell today. Purchased a CX-3 for my daughter. Corey was our Sales Rep and Will the Sales Manager. Corey knew his stuff and made sure I was getting all the informtion necessary to make a buying decision without pressure. Will provided guidance over the process and took time to get to know us. Aaron is the tech expert and is going to meet with my daughter in the coming days to walk her through the entire car. Finally Basil made the finance process easy and dare I say enjoyable with the cool table top computer touch screen. Great group - I'll be back. More

Service on 2004 Rx8 Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential d Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential damage to brittle radiator nozzle. Thanks to very careful and proficient technician work (Tyler I believe), job was completed without need to replace radiator- a significant cost savings. More

They lied to get me in the door. I saw a vehicle online that I wanted to view, so I communicated by email & chat with Rachel Underwood. I was clear about which vehicle, so far as to I saw a vehicle online that I wanted to view, so I communicated by email & chat with Rachel Underwood. I was clear about which vehicle, so far as to share the ad for the car within the chat box (an option they provide.) She asked me to hold, then came back & told me the vehicle was still available. I made an appointment to go in and see the car & verified with her 30min before I arrived that it was still there. When I got to the dealership, I was greeted by a man who told me the car wasn't available. He said that Rachel "just works the internet & wouldn't know" and that it had actually sold *THE DAY BEFORE.* He had the gall to ask me if he could show me something else - as if I'd consider buying from them after a bait & switch. My family has owned 3 Mazda's, including our current Mazda5 & Mazda CX-5. We've bought the last two from Hennesy in Jonesboro. I thought we could save the drive & buy in Roswell since they handled a warranty issue adequately for us this summer, but I wouldn't ever buy from Mazda of Roswell & will make sure to leave this review everywhere I can online. I *WILL* be buying a 4th Mazda *THIS WEEK* but it won't be here. More

Worst customer experience with Mazda of Roswell dealership! I have no option, but to post this on after so many months of wait from the dealership and no resolution.This refers to my customer experience at a M I have no option, but to post this on after so many months of wait from the dealership and no resolution.This refers to my customer experience at a Mazda dealership in Roswell,GA and non refund of my $1000.00.I happen to visit this dealership probably on July 23rd or 24th. I met the sales rep Desmond (new guy at the dealership) and showed me a new Mazda 6 2015 and then we came down to discussing the price. This was handled by the finance manager- Mr. Louis. The car which I selected was not in stock and was at some other Dealership in Florida.-Model Mazda 6 2015 color-Blue reflex with VIN no.JM1GJ1VXXXX. After we negotiated the prices, I was made to sign the agreement that day and pay the "advance" with the delivery receipt if I wanted the car in 2 days. The dealership promised me of getting the car in 2 days-July 27th.Trusting the dealership, I signed the agreement and got the paperwork done. On the July 27th-I was told that the Car was unavailable and cannot be delivered as promised. During the conversation, I was told by Desmond (Sales rep) that the Car which was in Florida is currently at another dealership in GA(Mall of GA dealership) and cannot be transferred. To my dismay, they did not even initiate the transfer after I signed the agreement on July 24th as they themselves did not have the confirmation from the other dealership. Finally, after heated arguments and derogatory remarks used by the delaership's finance manager-Louis, I am told that the car is not available and I have to purchase a new/another car for a higher price. I refused to accept that as a solution and left the dealership. My $1000.00 are still in dispute till date as they have refused to pay me back.The credit card company Chase has reported back to me saying that as per the dealership, the car was delivered to me and "I" returned the car. The proof is the delivery note signed by me (My mistake trusting them).Also, the credit card receipt mentions that "no refunds on down payments or advances". I have paid for something which I have never got from the dealership and they till date refuse to give my money back!!! The people at dealership has tricked me to buy the car that they never had and have been really rude, harsh and unresponsive. Especially Mr.Lious and Mr.Desmond. I need resolution as my credit card company has charged me $1000. I Just cannot believe that a dealership can go so low and behave like this with a customer...#badcustomerexperience #feelingcheated #mazdaexperience #fail #customerservice More

Excellent service and follow through! My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and the My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and they did a great job, and tracked down a fuel injector issue that was seen in another car. Brandon Young and James in Service did a wonderful job, working through the possible issues that might have caused the transmission failure, and provided absolutely outstanding customer service. This will definitely be my place for future purchases. More

Service Department fixed a difficult problem to troubleshoot My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple Technical Service Bulletins, On both occasions the service writers James, Brandon and Service Dept. Mgr Kirk were pleasant professional and unwilling to give up on the effort to resolve the issue. Noises of that nature can be very difficult to identify and correct. Shop Foreman Corey was determined as well and personally got involved in the troubleshooting. I wanted to commend the entire department and those involved that are unnamed for getting us on the road happy to drive the 3 again. Barry D. More

Very Happy with my Purchase and Assistance from Salesperson Traveled to Atlanta from Alabama with the intentions of purchasing a vehicle and was more than happy with our experience at Mazda of Roswell. Our sal Traveled to Atlanta from Alabama with the intentions of purchasing a vehicle and was more than happy with our experience at Mazda of Roswell. Our salesperson, Justin Hazelton, was very accommodating, assisted us while looking at vehicles on the lot, answered all of our questions, and offered information. His sales method was low pressure. We enjoyed our experience with Justin Hazelton. The used vehicle we purchased was very nice and we have been very happy with it. The dealership has even called me numerous times since the purchase to make sure we are happy with the vehicle. I highly recommend this dealership if you are searching for a new or used vehicle. More