Mazda of Roswell

My New Mazda 6 Found to be friendly, very knowledgeable about cars, and very likable. Determined to please customer, and meet customer's needs and budget. Looking fo Found to be friendly, very knowledgeable about cars, and very likable. Determined to please customer, and meet customer's needs and budget. Looking forward to visiting your service department in the future. I have always received good service . More

Service Excellence My most recent service appointment was scheduled to handle applications of Zurich Shield and tinting - both separate types of work. The service depar My most recent service appointment was scheduled to handle applications of Zurich Shield and tinting - both separate types of work. The service department (and finance) made the accommodation to have these handled on the same day instead of scheduling two separate appointments. The work was completed within the estimated time projected and the service team did a good job keeping me informed. The service team is friendly and considerate; I appreciated the attention they gave to my vehicle and to me. Thank you for taking such good care of both. More

Only the best! The best dealership I have ever came in contect with! Very Fast! Very professional! And Very Knowledgeable! Ruben and Alexxus are awesome! Thanks Mazd The best dealership I have ever came in contect with! Very Fast! Very professional! And Very Knowledgeable! Ruben and Alexxus are awesome! Thanks Mazda of Roswell! More

Mama's New Baby I LOVE my new CX-9! It was difficult replacing my old 2002 4-Runner and making the switch from Toyota to Mazda, but I'm never going back! Mama's a M I LOVE my new CX-9! It was difficult replacing my old 2002 4-Runner and making the switch from Toyota to Mazda, but I'm never going back! Mama's a Mazda lady because of the amazing sales team who took time for me to know all of the ins and outs of this phenomenal vehicle! I highly recommend Aaron and his team at Mazda Roswell. More

Times the customer service folks have been excellent. Very h I have to this dealership three times and all three Times the customer service folks have been excellent. Very helpful, very kind. I have appreciated I have to this dealership three times and all three Times the customer service folks have been excellent. Very helpful, very kind. I have appreciated everything about this dealership. More

Best car buying experience that I have ever had I recently purchased a used Mini Cooper from Roswell Mazda. This was a car that I had been looking for, with these options, for two months. I live f I recently purchased a used Mini Cooper from Roswell Mazda. This was a car that I had been looking for, with these options, for two months. I live five hours away so I had alot of questions and requests before I made the trip. The communication was great and fast. When I got to the dealership, the car was ready and the experience was outstanding. No surprises and the car was better in person. Anthony was very professional and we were able to complete the purchase very quickly without any pressure or stress. More

Excellent In All Areas My experience with Mazda sales is echoed with the same review as service: I feel like family, I met many of the team members during my first Mazd My experience with Mazda sales is echoed with the same review as service: I feel like family, I met many of the team members during my first Mazda purchase from this dealership; that was 3 years ago. I have always received outstanding service and attention from Mazda of Roswell that goes beyond words with each interaction - in person, by telephone, or via email. My most recent visit was for service and I walked away completely satisfied - as usual - and also with the purchase of another new Mazda in the works. I feel like the entire team goes the extra mile just for me but I believe that is how they treat and make every single customer feel, More

Rude beyond words My wife and I visited Mazda of Roswell on Saturday looking at possibly test driving a Miata. We pulled into an open parking spot in from of the dealer My wife and I visited Mazda of Roswell on Saturday looking at possibly test driving a Miata. We pulled into an open parking spot in from of the dealership where the Miata's were parked. Just as we were stepping out of the car, a young man walked up to us in what we thought would be a sales greeting. Rather than greeting us, the sale person told us to move our car this was only for new car parking although the spot is not marked as such. I apologized and said we didn't know because it's not marked. He then responded again by saying get your car out of this sport. The young man didn't greet us, thank us for being there, or even suggest another place for us to part. He just rudely told me to move. I that point I was disturbed by his demeanor and I said I would just leave the dealership and his response was fine...leave. After hearing this response I asked to speak with the General Manager due to his complete lock of basic professionalism. A few minuted laster I was brought in to meet with the Sales Manager named Earl Harris. Earl ask me what my problem was and I explained the actions of the sales person. Earl Harris then questioned me by saying are you sure he said that. I told Earl I would not waste my time coming in here if he had not and he questioned me again if it actually happened. As you can imagine, I was pretty upset at this point. He then proceeded to ask if I was there to buy and car or not! I told him we were here looking at cars and he just smirked and gave out a little condescending laugh. No apology, no concern, no respect. Based on Earl's way of handling this situation, I told him I wanted to speak with the General Manager or the Owner. Earl refused to help me or provide me that information. I advised him I would find out on my own then. I proceeded to go back outside and look further at the new model Miata;s an no one would come out and let us look in one. I walked back inside and asked Earl if anyone was going to offer any kind of customer support to us and Earl jumped up from behind his desk, got in my face and ordered me to leave the dealership. I felt threatened by his actions and left to make a call to the management/owner of the dealership. It took me about 12 calls to finally get in touch with one of the owners of the dealership and explain what happened. He said he would call back in a week but I'm waiting to see the outcome of what happened to me today. I'll post an update soon! Beware, in all my years I have never experience anything so rude and condescending at this Earl Harris and the general lack of care by a dealership about how their employees treat someone. More