Mazda of Palm Beach - Service Center

Excellent customer service I had a great experience at Mazda. The last time I visited Mr. William Hicks assisted me & he was the best. He really had my best interest at heart as I had a great experience at Mazda. The last time I visited Mr. William Hicks assisted me & he was the best. He really had my best interest at heart assuring every aspect was presented and understood with financing or leasing. The team work, professionalism & customer service displayed was excellent! I didn't feel rushed & I walked away with my new car. I'm loving it; very much satisfied that I have a new efficient and safe car to drive. Thank you for making my visit a memorable one. More

Great service with respect that's hard to find Brian Bailes has always been straight with me about what the service entails, how much it will cost, and how much time it will take. I'm never caught Brian Bailes has always been straight with me about what the service entails, how much it will cost, and how much time it will take. I'm never caught off guard and always pleased with the service. When my car was damaged Brian Bailes connected me with Brian Goodman, Service Manager. They both made sure I was taken care of in a timely manner, telling me to "just bring the car by" for the estimate. Brain Goodman was quick to provide an estimate That was competitive with outside body shops. Right then we set a time for me to drop off the car for repair. Brian Goodman made sure I had a loaner vehicle so I didn't have to deal with the stress of a rental car and his team completed the job as promised. Lincoln in the Service Dept went the extra mile. Both Brians and Lincoln addressed any concerns I had and I left feeling confident about the work. More

Bought a Cx9 I lease and Cx9 for my wife ... i took delivery of the car without my wife being present and she was having a hard time figuring out the cruise contro I lease and Cx9 for my wife ... i took delivery of the car without my wife being present and she was having a hard time figuring out the cruise control and navi , i had such a good experience with sales that i sent my wife back to the store as i was away the next day on business .. she raved about the place and said everyone was super patient and helpful . Appreciate it guys !! Thanks so much we love our cx9 More

5 star hotel Please looked like a hotel when I pulled up. Came in for brakes and a tire rotation ... was in and out in 1 hour ... staff was friendly and helpful. W Please looked like a hotel when I pulled up. Came in for brakes and a tire rotation ... was in and out in 1 hour ... staff was friendly and helpful. Waiting area is a hotel lobby. Definitely a highline premier feel , im used to Nissan dealerships ... no comparison More

Very disgruntled customer they are thiefs. Don't stand behind a defective car they sold. Won't give me contact for Don T Lia. Contacted Fl attorney gen. they are thiefs. Don't stand behind a defective car they sold. Won't give me contact for Don T Lia. Contacted Fl attorney gen. More

Absolutely terrible Guaranteed Buyers remorse, they sold me a junk car I know there's risk with used cars but still I have had it in their shop more times than iv driven Guaranteed Buyers remorse, they sold me a junk car I know there's risk with used cars but still I have had it in their shop more times than iv driven it. They tell me it's fixed and then I leave and it shuts off while I'm driving on the highway going 60 miles an hour They were very good with giving me loaners with no deposite because I can not afford it, then all of a sudden when john Bryant leaves who was incredibly helpful they can't do a thing for me I'm stuck with a broken car because I can't afford a loaner and they consistently tell me one thing An then go back on it I was in there today An the manager greg and chris were actually raising there voices yelling at me, very in professional one star is way to good to be giving them, super unprofessional I would only reccomend this place if you like being ripped off, lied to, yelled at, waiting several hours to be ripped off yelled at etc. 10 thumbs down More

Service is fine, but so slow... The good and the bad. Beautiful facility. $91 oil change. Solid service, they squeezed me in way later than they should have to accommodate my wo The good and the bad. Beautiful facility. $91 oil change. Solid service, they squeezed me in way later than they should have to accommodate my work schedule. Never tried up-selling me, and nobody's tried to sell me a car while waiting for service. Nice waiting area, didn't give me a hard time about my pit bull with me. But- when I was getting recall work done, they kept telling me, "not much longer..." for four hours. Today, just an oil change and tire rotation. I've been here for THREE HOURS. With an appointment. They told me the car was "in wash" thirty minutes ago. The most expensive oil change I've ever had. More

Honest people, did the work I asked and did it right. I trust this service center. They make sure I know what my car needs but they are not pushy when suggesting it. Clean and very nice facility, feel l I trust this service center. They make sure I know what my car needs but they are not pushy when suggesting it. Clean and very nice facility, feel like I am at a Luxury car dealer. More

Service department is DISHONEST at best!!! My daughter has had her car for almost 3 years. GREAT car but today several lights came on..check engine being one. We recently had Grieco Mazda ope My daughter has had her car for almost 3 years. GREAT car but today several lights came on..check engine being one. We recently had Grieco Mazda open in our area so she called them. They told her she had to immediately come in for them to look at it to see what the problem is. When she arrived Bradley took her car THEN told her it would be 115.00 "check it out fee" which would then be applied to any work they did. This was NEVER disclosed when she called. I would have taken it to my personal mechanic to "check it out" without any charge. I just spoke with them and told them to release her car immediately but Bradley had "just left". They wanted to be paid before they would release it. HORRIBLE AND DISHONEST! I just called another dealership who said they have heard NUMEROUS issues with the service department "creating" problems for thousands!!! CONSUMER BEWARE. More