Mazda of Orland Park - Service Center

Service on my car Overall I thought it was a great and close by I would come back again and the breakroom and also nice and they told me what I wanted to hear Overall I thought it was a great and close by I would come back again and the breakroom and also nice and they told me what I wanted to hear More

great I am impressed with how everyone in the service center is so helpful. Anytime I have a problem they are there to help. My problems have been my lack I am impressed with how everyone in the service center is so helpful. Anytime I have a problem they are there to help. My problems have been my lack of technology knowledge, nothing to do with the car and they go out of their way to help me understand whats going on. Would definitely recommend this mazda dealer to anyone. More

Great Dealership! I came in for my regular oil change and I always "Feel the Luv" at CJ Wilson Mazda! There working on the facility, but you're never sitting around a I came in for my regular oil change and I always "Feel the Luv" at CJ Wilson Mazda! There working on the facility, but you're never sitting around a "Construction Mess" or sneezing from Dust! The staff is wonderful, fast and thorough! Wouldn't go anywhere else! More

Awesome Have been taking my car here for over 2 years. Never had anything to complain about!! Edyta is a pleasure to work with. She has a great personality an Have been taking my car here for over 2 years. Never had anything to complain about!! Edyta is a pleasure to work with. She has a great personality and a GREAT attitude. I wish more businesses had people like Edyta. More

Tire/Rim Replacement and Windshield Replacement I dropped my car off on a Monday for a tire replacement. After sitting in the lobby for over an hour I was told that my standard tire was not in stock I dropped my car off on a Monday for a tire replacement. After sitting in the lobby for over an hour I was told that my standard tire was not in stock and they had to order the tire and have the tire approved for replacement under the warranty. I was given a loaner car and was told my car should be ready at the end of the day. Later that morning I was informed that I needed two tires replaced and a rim replaced and my car would not be ready at the end of the day, so I told the service department to schedule a windshield replacement. After Monday, I had to call Mazda to get an update on my car because no one from the service department was calling me. In addition, each time I called I was told that my car would be ready the next day, and on the following day I would call and my car was still NOT ready. My car was in the repair shop for 5 days!!! Very disappointed with the timeliness of the service repairs and the lack of updates from the service department. A customer should NEVER have to call to receive updates on their vehicle and should not be told false information. Lastly, every time I called to check on my vehicle I would be put on hold for 5 minutes and the individual was still unable to answer my questions. Incredibly disappointed with the service and would prefer to never return back to the Orland Mazda. More

Quick And Efficient This is the first time I have used this service department and after my experience I will definitely be back!!! Just a simple oil/filter/tire rotation This is the first time I have used this service department and after my experience I will definitely be back!!! Just a simple oil/filter/tire rotation but they got me in quick, kept me informed, out in under the estimated time, and here's the kicker.... out with a car wash and included at NO CHARGE was rental car reimbursement, towing assistance, and $150 toward tire repair if something should happen in the next four (4) months....Definitely wowed. Kudos to the team at CJ Wilson More

maintenance My experience was great it always is everyone is so nice and they listen to concerns. The person who sold me my car always is so hospitable to me Ms. My experience was great it always is everyone is so nice and they listen to concerns. The person who sold me my car always is so hospitable to me Ms. Sandy. More

Good experience got better They have updated the Web page. It now works to schedule an appointment. They will give you an estimate for the cost of routine maintenance when you They have updated the Web page. It now works to schedule an appointment. They will give you an estimate for the cost of routine maintenance when you make the appt to have it done. More

SERVICE As usual, prompt friendly staff. Service done in a timely manner, recall issues fixed. Nice waiting area, appreciate the coffee, water and snacks. Ev As usual, prompt friendly staff. Service done in a timely manner, recall issues fixed. Nice waiting area, appreciate the coffee, water and snacks. Even though under construction, still clean. More

In & out Prolonged remodeling has not affected the pleasant servicing of my new Mazda. Consistently good effort expended to keep the customer waiting area clea Prolonged remodeling has not affected the pleasant servicing of my new Mazda. Consistently good effort expended to keep the customer waiting area clean, comfy and good snacks. Finally, a dealership I look forward to visiting! More