Mazda of Orland Park - Service Center

Recall I was very pleased that you took the time to take care of my recall for my Mazda Cx3 with no charge and yes I would come back to the dealership again I was very pleased that you took the time to take care of my recall for my Mazda Cx3 with no charge and yes I would come back to the dealership again for service and it was close to my house More

pleasant, polite and quick I was pleased with how polite, and quick the Edyta was at the service counter, I understand I had to wait for an update with my vehicle but I believe I was pleased with how polite, and quick the Edyta was at the service counter, I understand I had to wait for an update with my vehicle but I believe it was handled in a timely matter, and I appreciate knowing they care and want to make customers happy. I've never had a bad experience with CJ Wilson. Thank You More

Good service This dealership always good service with a smile,all the customer service reps are well knowledgeable all day not pushy,but always tells the truth,rea This dealership always good service with a smile,all the customer service reps are well knowledgeable all day not pushy,but always tells the truth,really likes this dealership More

Jorge is fantastic I brought my car in for an oil change and inquired about the battery. I saw you were having a special. Jorge came up to the waiting room and told me I brought my car in for an oil change and inquired about the battery. I saw you were having a special. Jorge came up to the waiting room and told me my battery was becoming weaker and he had some corrosion so we decided to replace it. I complained about the batteries in my key fobs upon arrival. I had just had new batteries put in by the service department a few months ago. He had them checked out free of charge. He also suggested I get a loaner car because the part was supposed to be coming in for a recall job. We were not sure whether the part was call me now and so I went home and he called me later and said it did come in. He set aside a loaner car for me upon my arrival. This was all on a Friday. My car received the recall work on Saturday morning and I returned with the loaner. More

Just great Service was great as usual, people great also. The entire stall is excellent. Sales staff and service staff. The facility is very clean with ammenit Service was great as usual, people great also. The entire stall is excellent. Sales staff and service staff. The facility is very clean with ammenities More

OUTSTANDING SERVICE DEPARTMENT I HAD AN ISSUE WITH A CPO USED VEHICLE I HAD PURCHASED. IT WAS HARD TO DETECT AND HARD TO IDENTIFY. I DEALT WITH PETER ONE OF THE TECHNICIANS, AND SER I HAD AN ISSUE WITH A CPO USED VEHICLE I HAD PURCHASED. IT WAS HARD TO DETECT AND HARD TO IDENTIFY. I DEALT WITH PETER ONE OF THE TECHNICIANS, AND SERVICE PERSONNEL ADRIAN, GEORGE, RUDY AND MY SALESMAN DAN STELMACH. DAN IS TOP NOTCH AND DIRECTED ME TO THE PROPER SERVICE PERSONNEL. ADRIAN WENT THE EXTRA MILE TO IDENTIFY AND FIX MY CONCERN. HE EVEN PROVIDED ME A LOANER SO HIS TEAM COULD SPEND MORE TIME TROUBLESHOOTING AND GET ME ON MY WAY SO I DIDN'T HAVE TO WAIT. ADRIAN CALLED ME A FEW HOURS LATER AND SAID THEY IDENTIFIED AND REPAIRED THE PROBLEM. AS IT WAS FRIDAY, I WASN'T EXPECTING THIS CALL UNTIL MONDAY. WE TOOK IT FOR A TEST DRIVE AND THEY DID FIND IT, AND REPAIRED IT. I SHARED WITH THEM I WAS TAKING A ROAD TRIP AND THEY WENT ABOVE AND BEYOND TO MAKE SURE I COULD MAKE MY TRIP WITH CONFIDENCE. I'M 62 YEARS OLD AND THIS IS BY FAR THE BEST PEOPLE IN A SERVICE DEPARTMENT I HAVE EVER HAD THE PLEASURE TO BUSINESS WITH. THANK YOU. I'LL BE BACK AND RECOMMEND YOU TO ANYONE THAT NEEDS REPAIRS!!!!!! More

Just ok I travelled to CJ Wilson Mazda to have a safety recall performed on my vehicle, as well as an oil change, or so I thought. The service representative, I travelled to CJ Wilson Mazda to have a safety recall performed on my vehicle, as well as an oil change, or so I thought. The service representative, George, was very pleasant and welcoming. I appreciated his customer service. However, when I went upstairs to wait for my husband, I wanted some tea. I attempted to figure out their coffee/tea machine to no avail. I was hoping there were instructions or someone nearby that I could ask, but neither was an option. Lastly, I have had oil changes done on several vehicles over the years, yet I have NEVER paid almost $70!!! I did not get the oil change, I decided on the recall instead of the oil change. I will go to another location for that service. I did appreciate the car wash once my vehicle was done. Overall, I see the potential for the building, however, I will more than likely not return for any service due to the pricing. More

Great service Staff attentive to service request, reasonable wait time for my service recall, very,nice waiting areas and ammenitities were very accommodating. Tha Staff attentive to service request, reasonable wait time for my service recall, very,nice waiting areas and ammenitities were very accommodating. Thank you for a pleasant experience! More

Great! They always explain what service is needed, and do it in a kind and courteous manner. They don't perform more than what's necessary! They always explain what service is needed, and do it in a kind and courteous manner. They don't perform more than what's necessary! More

Great work at a fair price I brought my vehicle in for recall service. They performed the services requested and gave me some recommendations. I did go through with the reco I brought my vehicle in for recall service. They performed the services requested and gave me some recommendations. I did go through with the recommended work and my car runs perfect now. It has not ran this great in a while the service advisor and mechanic were both very informative and looked out for my investment with out a high pressure sales pitch. The price was great! Right inline with other service centers. Thank you More