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Mazda of Orland Park - Service Center
Orland Park, IL
246 Reviews
246 Reviews of Mazda of Orland Park - Service Center
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July 10, 2017
Depends on the mechanic you draw In for an oil change, brake flush and a new air filter. Service advisor was fine, Edith is friendly and knowledgeable. The mechanic didn't use a fende In for an oil change, brake flush and a new air filter. Service advisor was fine, Edith is friendly and knowledgeable. The mechanic didn't use a fender protector while he was servicing the car. Oil filters on a Miata are horizontal to the block, there is no way you can remove one without spilling oil on the block. Because of this I asked specifically to have the mechanic use some brake cleaner to clean off the oil so it doesn't drip on my garage floor for the next week. It either wasn't done, or done poorly. - five days later and I'm still cleaning the garage floor. If it was cleaned, it is thinned by the brake cleaner, it's easy to tell if it was done or not. It wasn't, this is straight oil consistency. I'll give it a couple more days before I go back to have them complete it correctly if I'm still cleaning the garage floor after a week. Makes me wonder if the other work I had done was completed as poorly. When you drop a couple hundred bucks for service and you have dozens of other places to choose from, I don't waste time with shops that do a poor job. I've had good service here previously, I'll give them one more opportunity to do a good job or I'm off to another Mazda dealer for service. More
by 04MIATA
Verified CustomerEmployees Worked With
Edith "Edy" Valfre
July 03, 2017
Great Customer Service Always great service when I arrive here. Sometimes I don't expect the additional cost but I love that they help to ensure that my car continues to run Always great service when I arrive here. Sometimes I don't expect the additional cost but I love that they help to ensure that my car continues to run in tip top shape. More
by valeriehankins
Employees Worked With
Edith "Edy" Valfre
June 26, 2017
Easy to schedule and quick turn around Had my 1st service appt on my new CX-5. Love the ability to schedule appointments online and everything was easy and quick. Awesome experience and hap Had my 1st service appt on my new CX-5. Love the ability to schedule appointments online and everything was easy and quick. Awesome experience and happy with my first Mazda purchase More
by JEFFTINGEY
Employees Worked With
June 24, 2017
Be Careful! I brought my car in last weekend for an oil change and a free mini detail that was offered to me for another mishap late last year. I did the exterior I brought my car in last weekend for an oil change and a free mini detail that was offered to me for another mishap late last year. I did the exterior check with Rudy and opened my door and pointed out my window tint and asked that they not do my windows for that reason. Two hours later I got my car back...paid my balance and drove away. I was less than a minute away and I noticed a chip in my tint on the driver's side. I immediately called Rudy and informed him that I was turning around and on my way back. He met me outside and assured me that no one touched my windows and how I had to speak to the manager on Monday and that he would leave him a note to call me. I never received a callback. I called Tuesday and left Adrian a message. Wednesday same thing. I called Thursday and got Rudy again and was told to bring the car back in. I asked if I could do so Saturday b/c I work M-F and was told the service manager has weekends off. I rearrange my work day to come in at 9:15. I spoke with Adrian and was told some lame excuse about no one touching my windows and how in his expert opinion...it was an air bubble that was trapped and how someone must have picked at it trying to release it and that is what caused the chip in my tint. So yes, he was blaming me for it because they have a no fault policy and a member of his team would definitely have come to him to admit they did it. I was being called a liar. And also told that yes they do a walk through to jot down marks on your car and it would have been easy to miss the chip in the window and how if he believed and/or compensated every customer that made such claims how he wouldn't have a job. That's exactly what a customer should hear while speaking with leadership regarding a complaint of damage. The interesting thing is in all my dealings with Rudy and my first dealing with Adrian...not one apology for ANYTHING. Not even the total lack of returning one of my many messages. To be fair he did offer up a store credit but in a manner/tone to indicate he was doing me a favor. Customer service reigns supreme here folks. My advice to anyone who leaves their car in their care is to take several pictures of your car inside/out and go over it with a fine tooth comb immediately up on the return of your vehicle. Customer service and customer satisfaction are mediocre at this location-at least in my experience. Two quotes from Bryan, the customer experience manager: "We are willing to ease the stress of your repair that you are choosing to do. I think we can both agree that neither party can prove or disprove fault." I drive my car every single day. There is no way I would miss a chip at eye level--yet my integrity is being questioned. It seems fairly obvious to me that they couldn't care less that they have lost my business, trust and respect. More
by TwonX
June 20, 2017
it was outstanding Every time I take my vehicle for service Everyone is so accommodating. I really enjoy the positive deposition as well smiles. I love the concept of th Every time I take my vehicle for service Everyone is so accommodating. I really enjoy the positive deposition as well smiles. I love the concept of the coupons and little rebate checks that's helps a lot with maintenance. More
by Gwenscar
June 19, 2017
Excellent service! As always..CJ Wilson Mazda performed service to my car in a very reasonable amount of time. Service is always done correctly the first time! As always..CJ Wilson Mazda performed service to my car in a very reasonable amount of time. Service is always done correctly the first time! More
by Ppries
Employees Worked With
June 12, 2017
The oil change This maybe just one out of the ordinary but I was disappointed in my last experience here. I scheduled an appointment and the oil change took 2 hours This maybe just one out of the ordinary but I was disappointed in my last experience here. I scheduled an appointment and the oil change took 2 hours to complete. More
by MICHAEL.BORYSEK
Employees Worked With
Jorge Reyes
June 10, 2017
Fantastic as expected from previous experiences. No problems, they let me know of preventative maintenance, service was done faster than expected, staff was great and kept in contact as needed. Could No problems, they let me know of preventative maintenance, service was done faster than expected, staff was great and kept in contact as needed. Could not recommend this dealer enough. I barely made it out of the car before Edyta greeted me and got the ball rolling. She was quick and friendly and serves as a perfect example of a service advisor. The technician who worked on my car did their due diligence and the only evidence that my car had been worked on was the new oil, filter, work order ticket identification tag on the dashboard, and it wasn't where I left it. After a first time service bit of paranoia; all fasteners, plugs, filters, etc. were as I would have done myself or would expect of my staff at my own shop and I have no worries about trusting the staff with my car. Their service staff also did a great job washing my car. I work in the automotive service and maintenance industry and CJ Wilson of Orland has the prices and service expected of the industry and sets the bar for dealers. I have no hesitation sending my clients to CJ Wilson of Orland if they have needs that my shop cannot provide or are interested in a new or used Mazda due to my experience with this location. Mention of Jason, who sold me the car and set my expectations of experience that will keep me coming back to CJ Wilson of Orland for as long as I am in Illinois for dealer maintenance. Overall if you have a bad experience at CJ Wilson of Orland, you need to screw your head on straight. More
by CONTACT.CAMPOS.M
Employees Worked With
Edith "Edy" Valfre
June 06, 2017
Easy and efficient The service department at CJ Wilson always is courteous and efficient. Service advisers clearly explain work that needs ti be done and will offer op The service department at CJ Wilson always is courteous and efficient. Service advisers clearly explain work that needs ti be done and will offer options if available.. More
by MSHLAES
Employees Worked With
Edith "Edy" Valfre
June 05, 2017
Good Service / Bad Scheduling I have been disappointed the last 2 visits as both times I made an appointments yet the getting in and out was a problem. It seems that they make app I have been disappointed the last 2 visits as both times I made an appointments yet the getting in and out was a problem. It seems that they make appointments, yet take many drive-ups, which pushes back those that were scheduled. My last appointment took 2 hours and all the work that was done was an oil change. I have no problems with the actual service just the attention to scheduling. They simply need to prioritize those that have the foresight to make an appointment. More
by SHARMS5
