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Mazda of New Rochelle - Service Center

New Rochelle, NY

4.7
126 Reviews
Call Service Center (914) 826-8100

126 Reviews of Mazda of New Rochelle - Service Center

Sort by
August 07, 2022

Eddie Marrero is a perfect example of great customer service. He made me feel at home. Got me in an out quickly. The employees are nice, courtesy, and respectful. More

by IzzyE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Marrero
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Aug 08, 2022 -

Mazda of New Rochelle responded

Hi Izzy, Thanks for your praise and kind comments about Eddie! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
July 29, 2022

Fast service, I arrived at 9:00AM and was out before 11:00AM. They provide wifi and work stations so you can conveniently work while your car is being serviced. More

by Dennis O.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Spatola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2022 -

Mazda of New Rochelle responded

Hi Dennis, We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Thank you, and have a fantastic day!

Helpful
July 22, 2022

Phillip as always provided exemplary service. The mechanic neglected to reconnect a wire after my first service visit necessitating a return the next day. Phillip got my car into the shop right a More

by Reviewer one
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip
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Jul 22, 2022 -

Mazda of New Rochelle responded

Hi, thanks for your praise and kind comments about Philip. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
July 20, 2022

Pretty nice dealer service experience. Bit of a wait if you're waiting for your car to be serviced but service is high quality and thorough. More

by GT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jul 21, 2022 -

Mazda of New Rochelle responded

Thank you for taking the time to leave us your honest feedback. We hope to be of service to you again in the future. Thank you, and have a fantastic day!

Helpful
July 18, 2022

Have to say - Mazda of New Rochelle Service Dept is excellent! It starts with people like Dally who helped me get my car in right away! And then Amanda in the Service Dept who gets it all done! Also - More

by amyjbridges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mazda of New Rochelle Service Dept
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Jul 19, 2022 -

Mazda of New Rochelle responded

Hello, we're happy to hear you had such a positive experience with Dally and our team! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your visit with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 30, 2022

Staff was great from dropping car off to service desk to tech video and communicstion More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff
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Jul 01, 2022 -

Mazda of New Rochelle responded

Hi Bill, thank you for your lovely review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Mazda of New Rochelle.

Helpful
June 25, 2022

Very good service. I was treated professionally and my car was ready even earlier than I thought it would be ready More

by psimone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil and Germaine were great
Report | Print
Jun 27, 2022 -

Mazda of New Rochelle responded

Thank you for choosing Mazda of New Rochelle and for taking the time to leave us feedback on your recent service visit. We are pleased to learn your car was ready earlier than expected and you received top-notch professional service. Thank you again and have a great day.

Helpful
May 28, 2022

Just took my 2021 Mazda CX-5 for service at the dealer and left very satisfied with their service. Everyone was very friendly and welcoming. More

by enidmcan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Naomi Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2022 -

Mazda of New Rochelle responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Thank you, and have a fantastic day!

Helpful
May 11, 2022

Horrible ! !!!! The most horrible service in New York State !!!! !!!!!!!! Anyelyn Mejia phone 348 619 7494! More

by Angiemejia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Naomi Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2022 -

Mazda of New Rochelle responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jun 28, 2022 -

Mazda of New Rochelle responded

Dear Anyelyn, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Mazda of New Rochelle. Our Service Manager would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to them at (914) 826-8100.

Helpful
May 11, 2022

Is this school? ! Really it was a wonderful experience-people were warm,funny friendly & I appreciated it! More

by macemmetliam
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
May 12, 2022 -

Mazda of New Rochelle responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!

Helpful
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