Mazda of New Rochelle - Service Center

As always Amanda is a gem. I had an issue with a brake Caliper. An independent garage had diagnosed prior to me coming. I thought the whole caliper had to be changed but it I had an issue with a brake Caliper. An independent garage had diagnosed prior to me coming. I thought the whole caliper had to be changed but it was a much cheaper clip issue. Ethical service as always with a smile More

I brought my car in for service & Phillip was great. I left Nissan to join the Mazda family & I don’t regret it. I left Nissan to join the Mazda family & I don’t regret it. More

The team is always very attentive and offers great advice with regard to regular maintenance of my car. Philip was super responsive too! with regard to regular maintenance of my car. Philip was super responsive too! More

Mazda of new Rochelle always does a thorough job to keep my car on the road! my car on the road! More

Mazda of New Rochelle Service Dept is Consistently AWESOME! Thank you Amanda! It’s why I keep going back to Mazda! Year after year! AWESOME! Thank you Amanda! It’s why I keep going back to Mazda! Year after year! More

Their Service Department is great. They are very thorough with their diagnostics. A video is sent for your review then you have the opportunity to speak to your service representativ They are very thorough with their diagnostics. A video is sent for your review then you have the opportunity to speak to your service representative who will answer any questions you may have. More

Amanda in the service department was extremely friendly and helpful . Overall it was a great experience . and helpful . Overall it was a great experience . More

It was very easy to work with the service group - Chris specifically assisted me for my car needs specifically assisted me for my car needs More

Service team was friendly and efficient and did a great job of keeping me informed. Plus, they were timely and my car was back as promised. job of keeping me informed. Plus, they were timely and my car was back as promised. More

Good evening, I am reaching out to express my extreme disappointment in Mazda of New Rochelle. On June 26th for a routine service. I was told 1-1.5 hours it took close to 3 hours, I was compensated for disappointment in Mazda of New Rochelle. On June 26th for a routine service. I was told 1-1.5 hours it took close to 3 hours, I was compensated for this and was given a discount. After paying i went to go and get my vehicle and my vehicle was disgusting. I had fast food wrappers in my vehicle, which were not mine. My steering wheel and center consul armrest were completely covered in grease, the bolt to take my tires off, was thrown on the seat. I understand that these things can happen, and all I asked for was to be compensated, fairly. I reached out to management the day of the incident and I was told that they would give me a call back the next day to have my car come in and get detailed. Two days later, I reached out again and was told that I was forgotten, and that they would give me a call after the holiday (July 4th). It is now end of day July 5th and I have still not received a call from Mazda. I am extremely disappointed with the customer service in the service department, this is unfair to a customer who is leased vehicle from you guys and is also come in for three services now. I tried to give Mazda the benefit of the doubt and work with them, because I understand that mistakes can happen. As of this point, I do not think I will be returning to Mazda of New, Rochelle. I don’t believe this customer service is fair to a paying customer. I hope that this does not happen to any future customers and this issue is addressed More