Mazda of New Rochelle - Service Center

Car has only 1k miles and engine failure came on I live 1.5 hours from dealership and had to bring it back I went back, picked it up and 40 mins into my ride home the engine malfunction light came on agai 1.5 hours from dealership and had to bring it back I went back, picked it up and 40 mins into my ride home the engine malfunction light came on again I had to drive another 1.5 miles back Turns out service department did not follow their "flow chart" all the way to the end I also had to buy a new FABley bc I lost one It cost me over $500 so I asked for a discount since I spent 6 hours in total driving back and forth and will spend another 3 when car is ready and I was denied Very disappointing service It's a shame because I love the CX 50 but will be hesitant to buy again in future More

My car was in for an oil change. As usual, evreything, went well. Got a video from tech that serviced my car. Was out of there in an hour and half. As usual, evreything, went well. Got a video from tech that serviced my car. Was out of there in an hour and half. More

Not a pleasant experience dealing with the service team. Tend to give you the run around to skirt fixing issues under warranty. Required 3 separate visits for them to finally address the issue Tend to give you the run around to skirt fixing issues under warranty. Required 3 separate visits for them to finally address the issue More

Excellent service and very curtious staff. Amanda is well organized and knows her client needs. She goes above and beyond to make sure service is delivered 110% Amanda is well organized and knows her client needs. She goes above and beyond to make sure service is delivered 110% More

My entire visit was pleasant especially Amanda at the front desk, great customer service. She kept me informed of every step of the service. The wait was no problem, car was done in a timely manner whil front desk, great customer service. She kept me informed of every step of the service. The wait was no problem, car was done in a timely manner while I waited. More

Frequent communication on inventory and service specials. Transparent pricing of both their cars and service. Transparent pricing of both their cars and service. More

Philip was outstanding! He was incredibly knowledgeable and helpful throughout my entire service process. Highly recommend He was incredibly knowledgeable and helpful throughout my entire service process. Highly recommend More

I have never had a positive experience with the dealership. My last experience was, I came in for an oil change and it took roughly 4 hours. When I first bought the car, the entire electrical syste dealership. My last experience was, I came in for an oil change and it took roughly 4 hours. When I first bought the car, the entire electrical system went to crap Had to be re-ordered from China, which took roughly 12 weeks which and during this time there was zero communication zero updates if I didn’t seek out the information and it wasn’t given. Also, when I bought the car, the gentleman I bought the car from never put in the information correctly so it was a back-and-forth for weeks to get the correct information to finalize the purchase. Everybody makes mistakes but this place makes mistakes every day which is a problem. This car had nothing but problems from the beginning. It is essentially a lemon by the standards of the state of New York. However, when it was brought up to the dealership of all these problems, they never rectify them. This is not a place I would go to buy a car. More

Everyone from the front desk to the services rendered were very profession & friendly. It was a great experience. were very profession & friendly. It was a great experience. More

I dropped my car off to get a diagnostic done. First of all it too 48 hours for them to hook my car up to a computer, my advisor did not call me I had to call to find out what they found when they First of all it too 48 hours for them to hook my car up to a computer, my advisor did not call me I had to call to find out what they found when they did the diagnostic. Eventually, I found out what was wrong and decided to fix my car at the dealership. My car was sitting at the dealership for 2 weeks no work was done. I called and spoke with my advisor and he informed me that the work was much more extensive that they originally thought. The blatant disregard of my time. I paid for the parts and they are currently sitting in my trunk. Phillip was very great, he worked to help me. I also bought my car 4 years ago been complaining about the rubber of my car on the drivers side and still nothing, they keep telling me it’s on back order More