Mazda of New Rochelle - Service Center

Appalling Customer Service -- Consumers be warned!! My husband and I purchased a new 2013 CX9 from this dealership at the end of the summer 2013. We were generally pleased with our sales experience and My husband and I purchased a new 2013 CX9 from this dealership at the end of the summer 2013. We were generally pleased with our sales experience and decided to use the free service voucher we received from the dealership when we bought the vehicle for our first oil change on April 26, 2014. The next day we noticed that the service technician must have had grease or motor oil on his hands when he was entering/exiting the car because there were several large hand prints and smears on the interior roof of our new car above the driver's seat. We immediately called the service center and my husband brought the car back. They assured us they would be able to remove the stains with a special cleaning solution they had in stock. The GM Phil personally apologized to my husband for this having happened. We were horrified the next morning to see that not only had the cleaning solution bleached our headliner, but there is substantial "pilling" of the fabric from having been rubbed so hard. I have called the dealership more than 15 times trying to get someone on the phone to speak with me about our problem (I actually kept track!). I have personally requested to speak with Phil and left multiple messages for him. The receptionist is very polite and each time promises me someone will return my call. The ONE time Phil did return my call, I had specifically left a message saying I would not be at my desk until 11:30 am and he called at 11:09 am. I immediately called back, only to be ignored again. I also spoke with a representative named Steven who assured me someone would call me back and he even launched into a long story about how he aspires to be a customer service manager -- again, no one ever got in touch. Consumers be warned -- this dealership has appalling customer service!! My husband and I are now pursuing other actions to remedy this situation. Our new car is permanently damaged at the hands of this dealership and they have a responsibility to correct this. I would not recommend giving my business to a facility who values their customers so little. To not even have the decency to return a phone call to a customer for an error your dealership made is mind-boggling!! When we were shopping for a car, the dealership called twice a week to see if we had any questions they could answer. Interesting to note that they don't seem to care so much once you've actually purchased the vehicle and they have damaged it. More

Great service department Easily the most impressive service department of any car dealer I've ever used. Service manager Ivan should be a role model for dealerships everywher Easily the most impressive service department of any car dealer I've ever used. Service manager Ivan should be a role model for dealerships everywhere. More

customer service was great they help me with my issues with my madza cx-7 02 censor.. customer service was extremely helpful and friendly, mazda took care of the cost so price was great..thank you mazda o with my madza cx-7 02 censor.. customer service was extremely helpful and friendly, mazda took care of the cost so price was great..thank you mazda of new rochelle More