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Mazda of New Rochelle - Service Center
New Rochelle, NY
153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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153 Reviews of Mazda of New Rochelle - Service Center
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November 24, 2017
Fantastic Service Dept Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, is Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, issue resolved. And they also did a NYS inspection for me at the same time! Ivan and Charlene were wonderful! More
by Paul226
November 18, 2017
Most reprehensible experience of my life This is an awful place to have your car serviced. There is no working phone to return the service desks call. Like literally no working phone to commu This is an awful place to have your car serviced. There is no working phone to return the service desks call. Like literally no working phone to communicate with about service in progress. Men (yes, all men) working there say there is no way to escalate a concern, simply saying there is a “group” of owners but no actual person. A service manager told me he had worked there for 3 years and that he knew if no customer who had been able to escalate a complaint. I was given the GM number but it is the same non-working number. So many other places to go in Westchester County. Turn your car off the road and drive away from here as fast as you can. More
by Disappointed in Pelham
Employees Worked With
Mr. Garcia, Ivan and DeAndra, Ivan Tellez, Sebastian Bergonzoli
November 05, 2017
Fast service, oil change Very convenient service center open on Saturday. Easy online appoitment set up. Waiting area really nice with everything that you will need during you Very convenient service center open on Saturday. Easy online appoitment set up. Waiting area really nice with everything that you will need during your car is service. More
by Mazdacx9
Employees Worked With
Robert Garcia
April 20, 2016
I Love NR Mazda Ivan and the service team always make it easy, and the prices are very reasonable. I love New Rochelle Mazda I'm so glad to have them so close to me. Ivan and the service team always make it easy, and the prices are very reasonable. I love New Rochelle Mazda I'm so glad to have them so close to me. More
by ufgator74
Employees Worked With
Ivan Tellez
March 15, 2016
Ivan & the Service dept rock! It's never a good time when you have two kids, a pregnant wife and car trouble. Fortunately, we have Ivan & the service team at NR Mazda to help with It's never a good time when you have two kids, a pregnant wife and car trouble. Fortunately, we have Ivan & the service team at NR Mazda to help with the last part! They are truly the easiest, most pleasant and competent group we have encountered in 20 years of driving. Whether the issue is small or big, they always have time to explain the situation, detail our options and work with our schedule to accommodate our lives. Their service quality contributes to our experience as repeat Mazda owners. More
by MJGplus3
Employees Worked With
Ivan Tellez, Barry Debany
March 09, 2016
I went to have my check engine light removed. I went to the service department thinking the took my check engine light off. They assured me that my battery terminals was the cause they tighten and I went to the service department thinking the took my check engine light off. They assured me that my battery terminals was the cause they tighten and I thought that was it . The next day check engine on a again uggh spent 125.00 for a misdiagnosed of my car. I will have to take it back sat hope they could get it right very frustrated. More
by Bigdaddy
Employees Worked With
Ivan Tellez
February 25, 2016
Impeccable Service Since leasing my CX-5, Mazda of New Rochelle has gained a loyal customer. They got me in the car I wanted within my financial comfort zone. To my su Since leasing my CX-5, Mazda of New Rochelle has gained a loyal customer. They got me in the car I wanted within my financial comfort zone. To my surprise, a relatively painless process. They made sure I was on the road by that Monday as I was in a bad accident, my old car was totaled and needed a car ASAP. I forget the gentleman's name, but he was under the gun with time constraints, but he made it happen. When it's time for my car to be serviced, I bring it right to Mazda. Ivan is absolutely phenomenal. His customer service skills never lack and he is a pleasure to do business with. There is never that rushed feeling to get you in or push you out ~ meaning, when they are speaking to their client, its about there client and not 100 things going on at once, like some other places. I usually bring my car in first thing in the morning and, as a courtesy, they'll even arrange to drop me off at work (I'm not far from the dealership). Should you opt to wait for your car, the lounge is comfortable, with a flat screen TV, two Macs and coffee & tea. Bring your loyalty coupons as well, because of course, every little bit helps. These are "my guys" when it comes to taking care of my car. I will never stray. New Roc Mazda knows how to take care of their customers More
by Nicole M.
Employees Worked With
Ivan Tellez
November 09, 2015
Small town care ..... You'll find it at Mazda of New Ro Growing up, my mother used to always bring her car to Joe Shmos' autobody over the dealership. She didn't drive a mazda lets just say. I do however Growing up, my mother used to always bring her car to Joe Shmos' autobody over the dealership. She didn't drive a mazda lets just say. I do however and I remained a skeptic about bringing my car to the dealer service center after (not mentioning what i did but yes, broke something). That was until I brought my new Mazda 6 into Mazda of New Rochelle's service center. The staff embody the small town, know you, care about you autobody shop you would find back home. They are more than willing to help you in any situation your in. I won't share my situation, but I am sure at another dealership I wouldn't be getting christmas gifts this year as a result. Mazda of New Ro did the opposite of what you would imagine a service at a dealship to do and found me the best solution to my problem. Not to mention I cancelled my service appointment a number of times and they were just as sweet, no problemo. Not only should you get a mazda 6, because it drives great, but you should get it at Mazda of New Rochelle if you want to be cared for while your leasing / owning the vehicle. More
by booboo1234
Employees Worked With
Kenny, Eduard, Ivan Tellez
August 18, 2015
My first visit to Mazda of New Rochelle Service Center Ivan, the customer service manager at Mazda of New Rochelle, was the consummate professional. This is my first time using this service center with Ivan, the customer service manager at Mazda of New Rochelle, was the consummate professional. This is my first time using this service center with my 2013 CPO Mazda MX5. From the moment I entered, Ivan was personable, affable and thoroughly professional. While I was just coming in for a lube, oil and filter, Ivan thoroughly explained the safety check that would be included. I waited less than an hour and he was available to answer all of my questions about the care and maintenance of my new/used car that I purchased out-of-state in May. I am big on Internet reviews and was searching for a Mazda Service Center in Westchester that would take good care of my car. Based on my first encounter with Ivan and Mazda of New Rochelle, I will be returning here in the future even though it is 20 miles from my home and there are other dealerships that are closer. Ivan represents this dealership well and I was more than satisfied after my first visit. Well done Mazda of New Rochelle. More
by Dr. Peter
Employees Worked With
Ivan Tellez
October 20, 2014
Service Department is wonderful I bring my Mazda 6 to NR Mazda all the time. The staff expecially Ivan is so helpful and friendly. The prices of all the service I have had there is I bring my Mazda 6 to NR Mazda all the time. The staff expecially Ivan is so helpful and friendly. The prices of all the service I have had there is very reasonable. I would Highly recomend Mazda of New Rochelle service center. More
by ufgator74
Employees Worked With
Ivan Tellez
