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Mazda of New Rochelle - Service Center

New Rochelle, NY

4.4
153 Reviews
Call Service Center (914) 826-8100

153 Reviews of Mazda of New Rochelle - Service Center

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July 20, 2022

Pretty nice dealer service experience. Bit of a wait if you're waiting for your car to be serviced but service is high quality and thorough. More

by GT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jul 21, 2022 -

Mazda of New Rochelle responded

Thank you for taking the time to leave us your honest feedback. We hope to be of service to you again in the future. Thank you, and have a fantastic day!

July 18, 2022

Have to say - Mazda of New Rochelle Service Dept is excellent! It starts with people like Dally who helped me get my car in right away! And then Amanda in the Service Dept who gets it all done! Also - More

by amyjbridges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mazda of New Rochelle Service Dept
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Jul 19, 2022 -

Mazda of New Rochelle responded

Hello, we're happy to hear you had such a positive experience with Dally and our team! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your visit with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2022

Staff was great from dropping car off to service desk to tech video and communicstion More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff
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Jul 01, 2022 -

Mazda of New Rochelle responded

Hi Bill, thank you for your lovely review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Mazda of New Rochelle.

June 25, 2022

Very good service. I was treated professionally and my car was ready even earlier than I thought it would be ready More

by psimone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil and Germaine were great
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Jun 27, 2022 -

Mazda of New Rochelle responded

Thank you for choosing Mazda of New Rochelle and for taking the time to leave us feedback on your recent service visit. We are pleased to learn your car was ready earlier than expected and you received top-notch professional service. Thank you again and have a great day.

May 28, 2022

Just took my 2021 Mazda CX-5 for service at the dealer and left very satisfied with their service. Everyone was very friendly and welcoming. More

by enidmcan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Naomi Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2022 -

Mazda of New Rochelle responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Thank you, and have a fantastic day!

May 11, 2022

Horrible ! !!!! The most horrible service in New York State !!!! !!!!!!!! Anyelyn Mejia phone 348 619 7494! More

by Angiemejia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Naomi Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Mazda of New Rochelle responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jun 28, 2022 -

Mazda of New Rochelle responded

Dear Anyelyn, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Mazda of New Rochelle. Our Service Manager would love the chance to talk to you about this situation and make it right. At your earliest convenience, please reach out to them at (914) 826-8100.

May 11, 2022

Is this school? ! Really it was a wonderful experience-people were warm,funny friendly & I appreciated it! More

by macemmetliam
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip
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May 12, 2022 -

Mazda of New Rochelle responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!

May 02, 2022

Very professional walk me through everything going on with my vehicle. Outstanding service very knowledgeable. Would recommend. More

by Algarinsa256
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Tegan
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May 03, 2022 -

Mazda of New Rochelle responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

March 13, 2022

Efficient friendly service. Clean safe waiting area. This is my 3rd Mazda because I kept upgrading More

by Winterst1222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip, Jose Ortiz
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Apr 12, 2022 -

Mazda of New Rochelle responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 16, 2022

The service was great The people were nice And it didn’t take long overall great More

by Shamar.mcmanus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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