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Mazda of Greenville - Service Center

Greenville, SC

4.8
780 Reviews

780 Reviews of Mazda of Greenville - Service Center

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July 31, 2019

First time visit This was our first visit to Bradshaw after moving here from Charleston. I loved that I could make an appointment online. We arrived at our scheduled t More

by mccretired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember service guys name.
July 27, 2019

Great experiences and people The service department is probably the best on the motor mile. I can tell that they actually care about me and my car. They've worked with me before t More

by AHAHOLDER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Rainwater
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Jeff, Yara, Yassir Elamin
Jul 29, 2019 -

Mazda of Greenville responded

Thank you for the service review. On the sales side... That is not our way. Everyone loves Adam(Sales Manager). We may get a little loud once in a while, but usually fun is following! We do not badger and we help folks make the choice that's right for them. We help folks buy cars - we aren't a pushy sales environment. There's over 100 reviews that say we're a fun, happy low pressure dealership. As far as blocking the door... Adam tries to take a second to say hello to everyone. It wasn't blocking the door as much as saying hello and thanking them for coming in.

Jul 29, 2019 -

AHAHOLDER7 responded

Maybe I caught Adam on a bad day, I don't know. What I do know is that I'm not the only person that's had this experience. I have a couple friends that drive Mazdas, and bring them to Bradshaw for service. We all agree we wouldn't buy a car here. Furthermore, some people working for your dealership have told me they feel the same way about Adam. They were the same people who put me in contact with his boss. I've talked with Adam a couple times since that whole incident, and credit where it's due, he's seed nicer. As I said, maybe he was having a bad day. Either way, we had to tell him we were not buying a car that day at least three times. He did stand between us and the door, and he didn't want to give us our keys back from when we test drove. As I said, I love the service department. But I'd rather fill my car up with a tank of gas, drive to the Mazda dealership in Charlotte, trade my current car in for less money, and buy a car there then buy a car at your dealership.

Jul 29, 2019 -

Mazda of Greenville responded

95% of Mazdas are sold at the same price. There's very little markup in new Mazdas. So their price on a new Mazda is the exact same as ours. Let's just agree to disagree. Over 100 people have left positive reviews over the last 3 months, and we'll stand by that.

July 27, 2019

Riding smoothly I needed basic service and oil change and a few filters replaced. All done easy peasy and now my CX5 is riding smoothly. Thank you! More

by MAMORRISON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in service department was thorough in explaining all that needed to be done and he was spot on about how long it would take to do it all.
July 20, 2019

Keep on searching We’ve had an ongoing problem with water intrusion on the passenger floor. The service techs have tried very hard to find the cause. They are working c More

by SRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
July 19, 2019

Oil change Service representative was excellent, Matthew. I just had an oil change. The cost of the oil change recently increased and I questioned it...I was tol More

by RPOREMBA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
July 18, 2019

MAZDA Air bag recall service I had a very enjoyable experience with Bradshaw Mazda. I scheduled my airbag recall repair online and Bradshaw treated me very professionally. The s More

by Rodneyrobinson123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
July 16, 2019

3x in the service department and issue still not resolved We have had a brand new 2018 Mazda M3 purchased in November of 2018 in the shop 3x now with still no resolution to the issue of the vehicle cutting of More

by DKGODWIN
Recommend Dealer
No
Employees Worked With
Other Employees : Stan
Jul 22, 2019 -

Mazda of Greenville responded

We were trying to work in conjunction with Mazda. An appointment was made personally by our Service Manager, and not kept by the customer. We were/are attempting to handle this situation.

July 12, 2019

Tire alignment Checked for need to align and took corrective action. Also checked for damage to tire and wheel rim. No further service needed. Cause of service was d More

by RDWARING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Mann and Stan.
July 11, 2019

Recall software update and overspray fix There was a recall of the model by the manufacturer few days back to update the software to fix engine stalling problem. Along with that there was one More

by ANUPAM.DEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Brand
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Lovedahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
July 08, 2019

Oil Change Generally give great service, very timely, very professional. However, after this most recent trip, my car wouldn't start. The battery had gone de More

by CHRIS.W.NORFOLK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department