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Mazda of Greenville - Service Center
Greenville, SC
780 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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780 Reviews of Mazda of Greenville - Service Center
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September 10, 2019
EaSy PeaSy Oil Change Everyone is very friendly and professional. The oil change is convenient and done right. The service center is clean and the techs don't try to nickel Everyone is very friendly and professional. The oil change is convenient and done right. The service center is clean and the techs don't try to nickel and dime you for other "needed" services. More
by ASHIPMAN
Verified CustomerEmployees Worked With
September 07, 2019
30,000 mile service Service started on time scheduled. Service elements explained and cost estimate provided at check-in. Work completed promptly and reviewed with me at Service started on time scheduled. Service elements explained and cost estimate provided at check-in. Work completed promptly and reviewed with me at time of payment. Entire staff was very friendly and appreciative of my business. More
by RDWARING
Employees Worked With
Stan Shockley and Service rep, Jeff.
September 07, 2019
Repairs Always good service, they know what there doing! Very helpful and pleasant to deal with. he cost no more than other garages. Other garages usually a Always good service, they know what there doing! Very helpful and pleasant to deal with. he cost no more than other garages. Other garages usually always send me to the dealership because they don't know how to fix it. More
by NHHUDSON53
Employees Worked With
don't remember
September 04, 2019
Helpful service I had my daughters Tribute serviced and it had some issues. She was getting ready to trade it, so Jeff suggested what would be needed to get it by and I had my daughters Tribute serviced and it had some issues. She was getting ready to trade it, so Jeff suggested what would be needed to get it by and saved me some money. Could have pushed me to have more unnecessary repairs, but didn't. More
by SHANE37
Employees Worked With
Jeff
September 04, 2019
Maintenance and recall I have been a Toyota owner in past. They send out coupons for oil change. It would be nice for Mazda to do the same. I have been a Toyota owner in past. They send out coupons for oil change. It would be nice for Mazda to do the same. More
by MEVTT
Employees Worked With
Stan in service
August 23, 2019
Scheduled Oil Change Nice Staff. I dropped my car off in the am and took the shuttle to work. Shuttle driver picked me up at scheduled time in the pm. Excellent experien Nice Staff. I dropped my car off in the am and took the shuttle to work. Shuttle driver picked me up at scheduled time in the pm. Excellent experience. More
by SAMUELCOUNTS
Employees Worked With
Matt at the service desk and Mandy the driver
August 22, 2019
Friendly people but. First off, let me say that the service people were very friendly and helpful and nice. Unfortunately again my experience at this dealership is just no First off, let me say that the service people were very friendly and helpful and nice. Unfortunately again my experience at this dealership is just not quite right. I will explain below: I scheduled Major service to replace my timing belt at 60k miles. I used the Online app and asked for a timing belt change and associated 60K mile service along with tire rotation and oil change. The online scheduling app (2 months in advance) gave me a price of 1200. When I bring the car in, I am told the app does not include necessary gasket replacement parr’s and labor like cam, crank, etc. so the price is now $1600. On top of that, many of the parts necessary for the timing belt change are available (shouldn’t the app automatically notify the dealer that work is coming - don’t they check)? As a result my car has to remain at the dealership overnight. Since it’s a Friday it sits over the weekend. When I get the car home, I find that my $60 K&N air filter (with a big “STOP Do Not Replace sticker on the airbox) was tossed and replaced with a paper filter that they charged me $60 with installation. Now, maybe I inadvertently checked the 60K box (which may have included an air filter) but wouldn’t they call to ask if I knew what I was doing. I mean these guys are technicians and know about K&N. They also told me that my tires were “ready to replace” on the next visit even though they have less than 8000 miles on them and the wear indicators are no where near being visible. I have taken all my cars to Firestone dealers and they’ve always had the parts ready for service when planned in advance and showed up on time - and never have they thrown away one of my K&N filters. I brought my car here because it was the only Mazda dealer close by and for engine work, I wanted them to service it. So far so good on that end. Thanks. More
by 2001NC
Employees Worked With
Jeff
August 19, 2019
Very friendly! Had an issue with a seat clip and the service center scrambles around to find a clip that would work but was not the right one but they are ordering t Had an issue with a seat clip and the service center scrambles around to find a clip that would work but was not the right one but they are ordering the correct one and put a temporary clip in the meantime. They were very friendly and trying their best. Only complaint was how long had to wait but that doesn’t bother me as long as I’m getting the best service and I did. However the mechanics who put I. Too big of a seat clip in first place should not have said the vehicle was ready with a gap showing so that’s why one less star. More
by ERYN.WARNER
Employees Worked With
Not sure
August 17, 2019
On a very busy day, they worked me in! My tire pressure light kept coming on & wouldn't re-set. I was going out of town the next day & was worried it was serious. Enven though they were o My tire pressure light kept coming on & wouldn't re-set. I was going out of town the next day & was worried it was serious. Enven though they were over booked already, Jeff squeezed me in to check it over & manually re-set the sensor. More
by Pelham Springs Neighbor
Employees Worked With
August 17, 2019
Always professional The Mazda service center has always done excellent work and given me great customer service. They have picked me up on the side of the interstate and The Mazda service center has always done excellent work and given me great customer service. They have picked me up on the side of the interstate and gotten me home in a loaner while they worked on my car. Even though this time no car was available, the rental car was there within 5 mins. They were very upfront with the time it would take and the cost. They don't try to hassle you to get more services, but do tell you what needs to be done and give you quotes. I trust them with all major services. Thanks Jeff and the team. More
by DFOTT333
Employees Worked With
Jeff (dont know his last name) in the service dept
