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205 Reviews of Mazda of Gladstone - Service Center
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May 17, 2020
Mazda service Had apple CarPlay added to Mazda CX-5. Smooth process and completed as promised. Service department setup and ready to function nicely with covid re Had apple CarPlay added to Mazda CX-5. Smooth process and completed as promised. Service department setup and ready to function nicely with covid restrictions More
by Dr. Lloyd Noel
Employees Worked With
Jolynne Baertlein
May 01, 2020
Friendly people and great service I am sorry, I am so very bad with names. Waiting for my car, one of the sales guys came up to see if I was OK, and we struck up a great conversation. I am sorry, I am so very bad with names. Waiting for my car, one of the sales guys came up to see if I was OK, and we struck up a great conversation. The service lady was very friendly and did not push any services on me. My husband works on cars, so when she let me know what was needed, I told her I would let my husband know and he can look into it. She was fine with that and did not push my decision. You have great people working for you. Thank you for looking at my car. More
by sandilo
Employees Worked With
Raeanne Barker, Terrence Pharr
April 11, 2020
Great Customer Service Easy to work with and very helpful. They picked up the car and serviced it in a timely manner. Would highly recommend working with the sales and ser Easy to work with and very helpful. They picked up the car and serviced it in a timely manner. Would highly recommend working with the sales and service staff. More
by bowdensl
Employees Worked With
Liam, Terrence Pharr
February 15, 2020
How to get what you "WANT" in a vehicle. Having been harangued to no end and finally facing the options of (a) being made to feel guilty when I did not purchase a vehicle or (b) trying to sne Having been harangued to no end and finally facing the options of (a) being made to feel guilty when I did not purchase a vehicle or (b) trying to sneak off the lot when the salesman was not looking, I found Gladstone Mazda to be a breath of fresh (and honest) air. Their sevice since the purchase of my "Mazda 6" has also been exemplary. More
by LKDunstan
Employees Worked With
January 01, 2020
Happy customer We leased our CX-5 at Gladstone Mazda. We came to have the oil change and discuss our end of lease options with Lynn Sanchez. She was very helpful exp We leased our CX-5 at Gladstone Mazda. We came to have the oil change and discuss our end of lease options with Lynn Sanchez. She was very helpful explaining our options and in the end we chose to lease a new MazdaCZ-5 Grand Touring! We are very happy with the car and the experience. Thank you Lynn for your time, expertise and laughs! More
by Brian and Vicki
Employees Worked With
Kenny, Lynn Sanchez
December 30, 2019
Service Team Cares About Customer Experience My Mazda CX-3 needed a 30K mile maintenance. I found a coupon online and set up an appointment. Kenny said it would be ideal to leave the car overni My Mazda CX-3 needed a 30K mile maintenance. I found a coupon online and set up an appointment. Kenny said it would be ideal to leave the car overnight, and before I could even sigh, he offered a loaner car. All I had to do when I arrived was show my drivers license and sign to confirm my insurance would cover me, then they handed me the keys to another nice Mazda for the duration of the service. When I picked up the car, the price was courtesy discounted even a bit lower than the coupon price for the service. I was also given two coupons to get a car wash at any Washman location. I said I recalled that they used to give coupons to a small car wash behind a gas station up the street. Kenny said that he took his own car through weekly to ensure the car wash was well-maintained so the dealership customers would get a good car wash from their coupons. He discovered that the car wash behind the gas station was not well maintained, and sections of the equipment would go out and not get repaired. So he switched the dealership customer coupons over to the more reliable Washman service. He said that any business he sent a customer to use was a reflection on the Mazda dealership, and he believes he had a duty to try to make sure it's a good reflection. Kenny and the other service team members really care about customer experiences. It's refreshing! More
by snorbys
Employees Worked With
Kenny Wake
November 08, 2019
Gladstone Mazda has to be the best around The best in customer service, knowledge, experience, efficiency, professionalism fairness and friendliness. The deliver consistently and the only sur The best in customer service, knowledge, experience, efficiency, professionalism fairness and friendliness. The deliver consistently and the only surprises I've experienced in four years, were good ones. This dealership is A-1 all around! More
by wazntme
October 30, 2019
Emergency repair I had an issue with my car that needed immediate repair. They were extremely accommodating and did a great job. I would highly recommend working with I had an issue with my car that needed immediate repair. They were extremely accommodating and did a great job. I would highly recommend working with them. More
by Beth S.
Employees Worked With
Jolynne Baertlein
October 30, 2019
Outstanding Service Department I have been coming to this dealer's service department for 2 years and have been satisfied with the level of service and time to complete the work at I have been coming to this dealer's service department for 2 years and have been satisfied with the level of service and time to complete the work at hand. More
by olyeller39
Employees Worked With
Jolynne Baertlein
