Mazda of Gladstone - Service Center

Title: MAZDA Customer Service is the Worst! ! #MAZDADOESNTCARE #MAZDASCUSTOMERSERVICESUCKS #Mazdashameonyou This message is for Oregon residents in the Metro area, if you are looking at a new ! #MAZDADOESNTCARE #MAZDASCUSTOMERSERVICESUCKS #Mazdashameonyou This message is for Oregon residents in the Metro area, if you are looking at a new Mazda beware, we had an ok buying experience and the CX50 TPP is a nice vehicle but when we have been seeking service for an issue, dealer tells me twice they’re short handed and to come back, I reach out to the Mazda Experience team to arrange the resolution. Then out of the blue: Purchase dealer (Gladstone Mazda) calls me, CSR appears to be experiencing her 1st day on earth, doesn’t know why she called me, was directed by the sales team to call me. Call goes from bad to worse, Strike 3! Go to Mazda direct, CSR “Laeyla” now directs me to a dealer across town (Ron Tonkin Mazda), where service and loaner car are arranged. I arrive as scheduled, they have no knowledge of me or an issue and have no loaners, the CSR appeared they could not have cared less about me or providing service. I complain to Mazda, tell them to get Laeyla out of my life, I ask for a supervisor, I’m advised its a 24 hour wait, as of today 40 days counting, still waiting... What do I get, but an email from the worlds worst CSR “Laeyla”, she advises all is arranged with the manager at Tonkin, even to the point she’s arranged an afternoon drop off as we’re returning the service date from the coast, she states the manager is aware and ok with this. I arrive as planned at Ron Ronkin Mazda, guess what, no service ticket, no information on me in the system, but it does look like maybe a car was reserved, but they state we don’t have any... I left Laeyla a VM and thanked her for wasting my time AGAIN! (she won’t call me as the calls are recorded and doesn’t want it on her) no call or email from her, crickets…nice work! While waiting at Tonkin another CSR gets involved, appears to care a bit, advises he’ll call me the next day (Thursday) with an update, he’s "worked with Laeyla many times and it’ll get done” Here it is the close of business Monday, no word from anyone. Tonkin - Silent Mazda - Silent Me - Stuck!! Filled out a survey Mazda sent, asked if I wanted to be contacted, no response. These days good customer service appears to be dead, doesn’t seem anyone cares. FYI, went to but a new CX-70 but it had a delay when the accelerator was pushed from a standing stop, felt dangerous, Tonkin Sales Rep said they’ve addressed it. Why are car makers having so many issues making good reliable cars now and not seeming to care what they put out, it’s a shame. Hence my rant, if you read it thanks, just needed to say it so I can move on…. #IHateMazdaService #Mazdaservicesucks #Laeyla@MazdaSucks #Tonkinkindasuckstoo More

We paid for a diagnostic so we wouldn't do any unnecessary work, took more than 2 weeks to get the part, while we got no updates and had to keep calling and getting transfered to an extension that unnecessary work, took more than 2 weeks to get the part, while we got no updates and had to keep calling and getting transfered to an extension that never picked up and dropped my call, and after the car was returned to us nothing has improved. So we took it again and this time it was marginally better, but far from fixed. We had to take it elsewhere so it could actually be fixed. On both occasions we got loaner cars, and we received a call 2 months later saying very accusatorial that we still had a loaner car, and they weren't even sure if they had ever returned our car to us. Stay away from this dealer lest you find yourself dealing with horrible customer experience when dealing with the service department. More

They always go above and beyond when I bring my Mazda in for service. Thank you! for service. Thank you! More

Said 90 minutes, it was 90 minutes. The visual inspection sent to you email is a nice touch. 👌 The visual inspection sent to you email is a nice touch. 👌 More

Service is fast and efficient. The video afterwards is a nice touch. Thanks for the free WiFi so I can work while waiting. The video afterwards is a nice touch. Thanks for the free WiFi so I can work while waiting. More

I’m always so happy to get my car serviced at Mazda of Gladstone. Everything always runs so smoothly with checking in and the waiting area is comfortable. I was told the appointment would last about 1 and Gladstone. Everything always runs so smoothly with checking in and the waiting area is comfortable. I was told the appointment would last about 1 and 1/2 hours and I got a text letting me know my car was ready at 1 hour 40 minutes. My car runs great and everyone is so nice. And all my records are in one place. Happy customer! More

70,000 mile service went well with new rear rotors and filters . David always goes out of his way to make sure I get the best service at the best price. filters . David always goes out of his way to make sure I get the best service at the best price. More

Excellent customer service, service department is friendly and finished my oil change and inspection in a timely manner. friendly and finished my oil change and inspection in a timely manner. More

Service was excellent. While a full review was done, there was no pressure to upsell and they were able to perform the extra services I asked for. While a full review was done, there was no pressure to upsell and they were able to perform the extra services I asked for. More

Pleasant informative staff. Like getting updates and suggestions regarding service needs. Will continue to use your service department. Like getting updates and suggestions regarding service needs. Will continue to use your service department. More