Mazda of Gladstone - Service Center

We paid for a diagnostic so we wouldn't do any unnecessary work, took more than 2 weeks to get the part, while we got no updates and had to keep calling and getting transfered to an extension that unnecessary work, took more than 2 weeks to get the part, while we got no updates and had to keep calling and getting transfered to an extension that never picked up and dropped my call, and after the car was returned to us nothing has improved. So we took it again and this time it was marginally better, but far from fixed. We had to take it elsewhere so it could actually be fixed. On both occasions we got loaner cars, and we received a call 2 months later saying very accusatorial that we still had a loaner car, and they weren't even sure if they had ever returned our car to us. Stay away from this dealer lest you find yourself dealing with horrible customer experience when dealing with the service department. More

They always go above and beyond when I bring my Mazda in for service. Thank you! for service. Thank you! More

Said 90 minutes, it was 90 minutes. The visual inspection sent to you email is a nice touch. 👌 The visual inspection sent to you email is a nice touch. 👌 More

Service is fast and efficient. The video afterwards is a nice touch. Thanks for the free WiFi so I can work while waiting. The video afterwards is a nice touch. Thanks for the free WiFi so I can work while waiting. More

I’m always so happy to get my car serviced at Mazda of Gladstone. Everything always runs so smoothly with checking in and the waiting area is comfortable. I was told the appointment would last about 1 and Gladstone. Everything always runs so smoothly with checking in and the waiting area is comfortable. I was told the appointment would last about 1 and 1/2 hours and I got a text letting me know my car was ready at 1 hour 40 minutes. My car runs great and everyone is so nice. And all my records are in one place. Happy customer! More

70,000 mile service went well with new rear rotors and filters . David always goes out of his way to make sure I get the best service at the best price. filters . David always goes out of his way to make sure I get the best service at the best price. More

Excellent customer service, service department is friendly and finished my oil change and inspection in a timely manner. friendly and finished my oil change and inspection in a timely manner. More

Service was excellent. While a full review was done, there was no pressure to upsell and they were able to perform the extra services I asked for. While a full review was done, there was no pressure to upsell and they were able to perform the extra services I asked for. More

Pleasant informative staff. Like getting updates and suggestions regarding service needs. Will continue to use your service department. Like getting updates and suggestions regarding service needs. Will continue to use your service department. More

David was kind, professional, and helpful overall. Many thanks for taking care of our Mazda! (There is no option for Mazda under "Make" below?) Many thanks for taking care of our Mazda! (There is no option for Mazda under "Make" below?) More