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Mazda of Gladstone
Gladstone, OR
2,129 Reviews
Mazda of Gladstone is the Portland, Oregon and Vancouver, Washington area's premier Automotive dealership for New Mazda sales, Certified Used car sales, Used car sales, Automotive Service and parts. We specialize in helping the amazing customers of Gladstone, Milwaukee, Oregon City, West Linn, Lake Oswego, Portland, Vancouver, Beaverton, Gresham, Tigard, Taulatin, Hillsboro, Salem, Canby, Troutdale, Sandy, Camas, and all other outlying communities with their automotive needs.
We offer one of the largest inventories of New Mazda's, Mazda Certified Pre-owned, and quality used cars in the entire Pacific Northwest. All of our new Mazda 3's, Mazda 2's, Mazda 5's, Mazda CX-5's, Mazda CX-9's, and Mazda Miata's come with our dealerships exclusive GreenCar package and with the peace of mind of doing business with a Mazda dealership you can trust. At Mazda of Gladstone we keep only the finest selection of pre-owned vehicles. Our pre-owned vehicles include trade-ins, lease terminations and private party purchases. This results in us having a fine collection of reliable and safe pre-owned vehicles that we can sell with complete confidence. Our philosophy is not to just fix the cosmetics of a used car but to properly recondition our pre-owned vehicles mechanically as well which results in a great pre-owned vehicle you can buy and drive with peace of mind. Please feel free to stop in, visit our website http://www.mazdaofgladstone.com or call (503) 652-9101 for your appointment today.
Our award winning service department has a professionally trained staff that use all of the latest state of the art technology to keep your vehicle's running for years to come. When you use our amazing service department you always work with the same Service writer and the same Mazda trained technicians so they can not only develop a personal relationship with you but also with your vehicle's so that they know exactly what has been done and can take pride in keeping your vehicle in pristine ru
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,129 reviews
February 19, 2024
Terrible customer service, which ends the moment your purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card once the 'no payment for ninety days' offer ended. Upon receiving the first notice from Mazda Financial Services, I was then told that this wasn't an option. On multiple occasions, I spoke with management, who promised they would 'call back in twenty minutes'. That never happened. I was then told that I would have an answer by the end of the week. Likewise, that didn't happen. Upon asking to speak with said individual, I was told that both my partner and I misunderstood our conversations during the purchase. There was no accountability for poor communication, poor follow-up, and a lack of professionalism and/or training on behalf of their salespersons and finance personnel. In a field where quality customer service and communication is valued, they were sorely lacking. I will not give them my business, and likewise will discourage my friends and colleagues from doing so. More
by sabatotm
February 12, 2024
Never got back to me about my license plates and when I could expect them. Quality of customer service after the sale lacks could expect them. Quality of customer service after the sale lacks More
by user
February 04, 2024
I was coming in to see what they had in stock for CX-5 cpo. James and Steven made the process so early, was very transparent, and didn’t try to force me into buying if I wasn’t ready! Each of them were ex cpo. James and Steven made the process so early, was very transparent, and didn’t try to force me into buying if I wasn’t ready! Each of them were extremely personable! Congratulations to Steven for making his first car sold! Melinda in the finance department was delightful to work with. She made the process effortless! Overall, I will always recommend Mazda of Gladstone! More
by kwartell
Employees Worked With
Steven and James, Melinda
January 31, 2024
Great service by sales manager Pat Covert and his team. Appreciate their help as always! Appreciate their help as always! More
by Jonathan.ellis
Employees Worked With
January 29, 2024
Had an awesome experience here thanks to Pat Covert and his team. They set me up and made feel comfortable with my decision making and they all had helpful input. Happy with my new ride and my experience a his team. They set me up and made feel comfortable with my decision making and they all had helpful input. Happy with my new ride and my experience at this dealership. More
by sean.managhanor
Employees Worked With
January 20, 2024
I really dislike this dealership, and it's where I bought my 2018 Mazda 6 sport. No dealership is really good. I mean they're called Stealerships for a reason. However, this is too much. I called and spoke t my 2018 Mazda 6 sport. No dealership is really good. I mean they're called Stealerships for a reason. However, this is too much. I called and spoke to the sales manager, Patrick. I called in and I asked what I might be able to get for my car, and I didn't tell them that it was me. I just wanted to get an unbiased answer, so I just asked as someone who wanted to know what that type of car might sell for. Patrick told me that that type of car is one that is sought after, because they equipped producing it. Also, the low mileswere of interest to him. He told me that he would probably put that on The lot for in the range of $20,000 plus. Basically said it would be in the 20s. I questioned it, because it didn't seem right. Although, I have seen Mazdas selling for that figure. I specifically asked if trade in would be any better than just them buying the car, and he said it wouldn't make any difference. I went in, and I think I spent about 45 minutes waiting there, and they came back with the 14,000 dollar offer on my car with 29,700 mi on it. My car has no issues going on with it and it's in good shape.I consider it to be an excellent condition, and it has no interior or exterior damage. No wrecks. It would require a small amount of detailing and that's probably it. It's still under warranty. The powertrain and transmission are still covered. I was just so surprised, and I just left. I said thank you and walked out.It's interesting to me that I'm the way in you don't have much negotiating power, and on the way out, you have no negotiating power. Basically they see the car as having value until you want to get money from it. I understand that in 2021 we had a car shortage, but still, this car is worth more than they were asking. Even Mazda out on a 122nd told me it would be between $16, 500 and 18,000 for trade in or for purchasing by a dealership. I don't like it when people waste my time. I think they could have told me it was very unlikely they were going to give me much more than that, even just with having a few pictures. I have a lot of pictures of my car. Car dealerships like to sell out at the highest price and give you the lowest price when it comes down to it. Stay far away from Mazda of Gladstone. If you do want to buy a Mazda, you might want to head out to Ron Tonkin on 122nd and Portland. You could ask to talk to Tim, these service manager, if you pick out a car. He is so nice! Any car you're buying you should be checked out very well.I hope this helps somebody, and I'm not saying that Mazda is a bad car. It's a good car. I just wouldn't trust this dealership. Try to get a car with the lowest amount of miles, the fewest amount of drivers and preferably only one driver, and a car with no accidents. Make sure that the car fax report is clean, and also leave with two key fobs. They tried to give me one, and I fought that in 2021. I got two. Make that part of the negotiation, as well as get a maintenance contract. More
by C.T.
January 14, 2024
It was no pressure and our 5th time to get another new Mazda. Enjoyable no fuss process. The staff is always pleasant and accomodating. Highly recommended. Mazda. Enjoyable no fuss process. The staff is always pleasant and accomodating. Highly recommended. More
by Milwaukie Jones
January 08, 2024
No pressure and extremely friendly people! Pat made friends with my 10 month old and was so nice! James made the rest of the process so fun and easy. Everyone was super helpful. Pat made friends with my 10 month old and was so nice! James made the rest of the process so fun and easy. Everyone was super helpful. More
by Jared
