Mazda of Gladstone

Facility under renovation. The waiting space is insufficient. However the tech was pleasant and professional. The waiting space is insufficient. However the tech was pleasant and professional. More

Very polite and gracious and knowledgeable overall Excellent experience. Will definitely recommend this dealer’s service. Excellent experience. Will definitely recommend this dealer’s service. More

Very thorough. Good communication and always enjoy the videos. Provided transportation back which was very helpful! Good communication and always enjoy the videos. Provided transportation back which was very helpful! More

I received excellent service from Erin Perez. Thanks for my third Mazda and a smooth transition. Thanks for my third Mazda and a smooth transition. More

Terrible customer service, which ends the moment your purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card once the 'no payment for ninety days' offer ended. Upon receiving the first notice from Mazda Financial Services, I was then told that this wasn't an option. On multiple occasions, I spoke with management, who promised they would 'call back in twenty minutes'. That never happened. I was then told that I would have an answer by the end of the week. Likewise, that didn't happen. Upon asking to speak with said individual, I was told that both my partner and I misunderstood our conversations during the purchase. There was no accountability for poor communication, poor follow-up, and a lack of professionalism and/or training on behalf of their salespersons and finance personnel. In a field where quality customer service and communication is valued, they were sorely lacking. I will not give them my business, and likewise will discourage my friends and colleagues from doing so. More

Never got back to me about my license plates and when I could expect them. Quality of customer service after the sale lacks could expect them. Quality of customer service after the sale lacks More

I was coming in to see what they had in stock for CX-5 cpo. James and Steven made the process so early, was very transparent, and didn’t try to force me into buying if I wasn’t ready! Each of them were ex cpo. James and Steven made the process so early, was very transparent, and didn’t try to force me into buying if I wasn’t ready! Each of them were extremely personable! Congratulations to Steven for making his first car sold! Melinda in the finance department was delightful to work with. She made the process effortless! Overall, I will always recommend Mazda of Gladstone! More

Great staff. Good experience. Got the SUV we wanted at the price we wanted. This is our 5th vehicle from them. Good experience. Got the SUV we wanted at the price we wanted. This is our 5th vehicle from them. More

Great service by sales manager Pat Covert and his team. Appreciate their help as always! Appreciate their help as always! More

Had an awesome experience here thanks to Pat Covert and his team. They set me up and made feel comfortable with my decision making and they all had helpful input. Happy with my new ride and my experience a his team. They set me up and made feel comfortable with my decision making and they all had helpful input. Happy with my new ride and my experience at this dealership. More