Mazda of Gladstone

great experience I was looking for a Mazda mx-5 thru USAA and was sent an e-mail from Lynn Sanchez offering her services. End result was we bought a Mazda mx-5. Howe I was looking for a Mazda mx-5 thru USAA and was sent an e-mail from Lynn Sanchez offering her services. End result was we bought a Mazda mx-5. However this review is about our salesperson Lynn, she is an awesome lady who not only went the extra mile to help us achieve our goal but was so personable and friendly that my wife and I really had a great experience buying this vehicle. Also a gentleman by the name of Zack (forgot last name) also was exceptional with a great personality and was great to work with. More

Manny at Mazda I shopped for a car for 2 or 3 months & encountered a variety of sales "techniques", from the obvious & expected to amazingly childish. Manny at Mazd I shopped for a car for 2 or 3 months & encountered a variety of sales "techniques", from the obvious & expected to amazingly childish. Manny at Mazda of Gladstone was the only salesperson that didn't play those games. He answered all of my many emailed questions succinctly, quickly, accurately & politely. Without hesitation I would refer to him. His honesty and lack of sales bull.... were a relief and appreciated. More

Looked for 2 months ~ BEST EVER! I am embarrassed to admit that when I first started my search 2 months ago...Lynn contacted me. I ignored her. (BAD ME!!) Then, when I did decide to c I am embarrassed to admit that when I first started my search 2 months ago...Lynn contacted me. I ignored her. (BAD ME!!) Then, when I did decide to contact her it was after hours and she even responded. Then, I went in the next day.....anxiety uh oh! This is my first time buying a car and I am happy that I purchased my Mazda 3 hatchback from Lynn. All of the staff are friendly, patient, and understanding. We met the Manager David, and talked with some of the Mazda Techs and encountered other staff. Outstanding service! Lynn will take care of you!!! This whole buying a car process is overwhelming for me.They made the buying process simple for me and made sure I understood everything. If I asked 20 questions, Lynn would answer them! ;) I have anxiety (it started to kick in & I didn't tell anyone)...right away Lynn addressed my anxiety to make sure that I was comfortable, and if I needed fresh air, another drink or needed to talk things over with my good friend (who happens to be a Certified Mazda Tech) who has been car shopping with me for the past 2 months. - The car is in excellent condition. I am super excited about my new (used) car!!!! Keep in mind Lynn has done a test drive with us; my mechanic/friend, we looked over carfax, talked with the other Certified Mazda techs, and met the Manager there....We told them we really like the car, BUT we had one more car to look at down the road at another dealer. They said sure, we don't want you to buy something you are not going to be happy with (they understand purchasing a car is a huge cost and might take time for someone to find the right one or within their budget).. After visiting the other dealership we were back In about 15 minutes later talking with Lynn :) Pleased to say I am truly happy I went to Lynn and Mazda of Gladstone...I found my car :) I can tell that Lynn cares about YOU! ~ Amy More

Shining Star I have bought a few cars in my lifetime. However only once have I met such a incredible sales person. I felt no pressure to buy, I gave Lynn many reas I have bought a few cars in my lifetime. However only once have I met such a incredible sales person. I felt no pressure to buy, I gave Lynn many reasons for her to help someone else and yet she stood by me the entire way, letting me feel that I was all that mattered. She never gave up on all my desires over the phone and reassured me that what ever I needed in the car she would do her best to get exactly what I was trying to find. I have never had a more enjoyable time in a car dealership. I did get the car I was looking for and Im having a blast driving it. On a personal note Lynn was so kind to sit and listen to all my family issues and even stayed well past closing to make sure I understood everything about the car I was buying. Even though she was concerned for me and my car buying experience, her daughter did call and Lynn even asked me if it was ok if she could take the call. Lynn Im proud of you, and how hard you have worked for your family. Customers may be #1 but in times family is always first. Mazda you have a gem in Lynn and If I was you I would watch all these reviews and take note...You don't want to lose such a exceptional sales person. JUST FOR Lynn........from my heart........thankyou for everything. More

2015 Mazda3 i sport Excellent service. Dealer got straight "to the point" without trying to sell me a car/stuff I didn't need/want... awesome test drive with "a little bi Excellent service. Dealer got straight "to the point" without trying to sell me a car/stuff I didn't need/want... awesome test drive with "a little bit of everything" gave me a good overall first impression of the car that is now MY car :)! More

Enjoyable car buying experience Looked everywhere for a white 2wd CX-5 touring with Bose/moonroof package and told other dealers what I was looking for as to speed up my search. Mazd Looked everywhere for a white 2wd CX-5 touring with Bose/moonroof package and told other dealers what I was looking for as to speed up my search. Mazda of Gladstone found the exact car that day! I secured the car with a $200 refundable deposit and drove 4 hours to Gladstone, both the wife and I took a lengthy test drive and took the plunge. Manny was both very helpful and knowledgeable about the car which made it that much easier to do business with them. Bought the car using Mazda financing. Dealing with their financing department was very plesant, easy, and quick. Another great thing about Mazda of Gladstone is that they never once tried to push dealer extras or add-ons, sure they mentioned them once and I told them that I was interested in any of that and that was the last I heard of it. Overall, very plesant car buying experience. More

It was a very painless and enjoyable experience. I hadn't purchased a new car in about six years. And truthfully I wasn't looking that forward to it. I had never used the Internet to buy a car and I I hadn't purchased a new car in about six years. And truthfully I wasn't looking that forward to it. I had never used the Internet to buy a car and I thought I'd start there. I had five or six cars in mind and made inquiries to the appropriate dealerships using the Edmonds.com service. I was shocked at the number of emails, texts and phone calls that I received in response. One of the people that contacted me was Lynn Sanchez from Mazda of Gladstone in Gladstone, Oregon. Lynn's voicemail sounded professional and friendly and not at all pushy , which I don't like. I had a bit of an unique situation in that I I live in Michigan , was working in Los Angeles but I wanted to buy my car in Oregon to take advantage of Oregon not having sales tax. I own a second home in Portland so ii needed to use that address to register the vehicle. During my first conversation with Lynn I felt very comfortable. I explained to her what my needs were in a vehicle and then went over the special requirements of my purchase. Lynn didn't miss a beat. She knew exactly what trim level and packages that I needed to have the vehicle equipped the way that I wanted. And in regards to my special needs to purchase the car, she was able to tell me what proof I needed to provide and gave me the proper forms to fill out in order to avoid the sales tax. I explained to Lynn that I planned to fly from Los Angeles to Portland and she was sweet enough to offer to pick me up at the airport and drive me to the dealership. After picking out the vehicle I wanted and having my credit app approved, we were good to go. Within a few days, I flew to Prtland, Lynn picked me up as promised and within a few hours I was driving my new CX-9 back to Los Angeles. I can't stress enough how helpful Lynn was during this entire process. She's a very nice person as well as being a great salesperson. She made a potentially complicated situation easy and even enjoyable. Lynn has contacted me several times after my trip to Portland just to make sure that I'm still happy with my CX-9. I'll always have good feelings about buying this car and it's all because of Lynn. More

Very refreshing experience We were able to negotiate and finalize the price over the phone with Lynn Sanchez prior to arriving at the dealership . From there Manny Vargas showed We were able to negotiate and finalize the price over the phone with Lynn Sanchez prior to arriving at the dealership . From there Manny Vargas showed us all the features of our CX-5 and although he offered the usual "extras" such as paint protection, etc, he was not the old school pushy salesperson we many times expect at a auto dealership . Because of this alone, I would definitely do business with them again . More

Great experience at Mazda of Gladstone I recommend this dealership for a fair and professional experience. The entire staff works very hard to get their customers a good deal on a car, fair I recommend this dealership for a fair and professional experience. The entire staff works very hard to get their customers a good deal on a car, fair trade in, and acceptable interest rate. I worked with Lynn Sanchez who really takes pride in her work and really cares about helping people get into a car. I went into Mazda of Gladstone a year ago to trade in my Accent because of high interest rate and the dealer from whom I purchased the car had lied to me stating I could refinance my car with a much lower interest rate after a year with the finance company. Mazda of Gladstone finance department, sales manager, and Lynn Sanchez tried so hard to help me but where unable. They were very upfront and explained the situation to me. They left an good impression with me and this is why I came back a year later. Lynn works the internet sales department. I got a hold of her through their internet website and basically worked through emails and a few phone calls to strike a deal on a car, including financing. I brought my trade in to them for a fair price and signed papers. More

Manny Made it a Good Experience This was our first new car purchase in the last 12 years. As Manny informed us, cars are now rolling computers on wheels. Where we expected hard sel This was our first new car purchase in the last 12 years. As Manny informed us, cars are now rolling computers on wheels. Where we expected hard sell, with Manny we experienced a relaxed, calm introduction and test drive of our new car. He took the time to show us all the advanced features of the Mazda 3 so we felt very comfortable with our new purchase. The only reason we did not give the dealership 5 stars is that the dealership seemed a bit dated and in need of a new look. We noted that they have started renovating the service section, so can the sales section be far behind? More