Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mazda of Gladstone
Gladstone, OR
2,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,133 reviews
November 15, 2015
Exceeded Expectations I’m struggling significantly to come up with anything negative to say about Emileigh. I was looking at pre-owned cars, so I wanted to do my research t I’m struggling significantly to come up with anything negative to say about Emileigh. I was looking at pre-owned cars, so I wanted to do my research to make sure I knew everything that was available in Portland before buying. Emileigh was respectful of that, but was still able to perform timely and non-pushy follow-ups, which is a customer-service art-form in and of itself. I went to the Mazda Gladstone three times over the six days I was shopping, and Emileigh was always cheerful and fun to work with- yet also patient, professional, resourceful, and willing to find out answers to any of my asinine questions. Car salesmen/women are typically pros at making you feel dumb for asking silly questions- or like you’re insulting them if you start negotiating anything. None of that happened with Emileigh- she was terrific about explaining why certain things could or couldn’t be done and even better at finding ways to work with me and give me reasonable options. All of this said, the most positive thing I can say about working with Emileigh is that it never felt like I was fighting her. We were always on the same page, and even when we were negotiating price at the end, it felt like we were partnering together to get the deal done in a way that worked for both of us. I’m not sure if I can adequately express how significantly and how positively that impacts the car purchase. During the week I was shopping, I worked with multiple salesmen around town that were great to work with up until the part that you start nailing down numbers, and then it got uncomfortable. It was you versus them. On the other end of the spectrum, Emileigh was in my corner the entire time. What a way to differentiate herself. David was pretty terrific to work with as well. I spent most of my time with Emileigh, but David touched base with me every time I was in to make sure I was comfortable with how things were going. Where David differentiated himself was even after the deal was done, he was still doing anything he could to ensure that I left their lot with a good taste in my mouth. Only reason I marked ‘Price’ as 4 stars is that I wish (in retrospect) I would have asked more questions on one of the fees, but that was minor and my own fault for not being assertive. All in all, I would repeat this car buying experience in a heartbeat. More
by cotoews
Employees Worked With
David Walton, Emileigh Coen
November 09, 2015
Super Responsive, Courteous Effort and Follow Up, Respectful I worked with Lynn Sanchez via email when we were shopping for a new car over the internet. I live in Central Oregon and we only have one franchise fo I worked with Lynn Sanchez via email when we were shopping for a new car over the internet. I live in Central Oregon and we only have one franchise for each manufacture over here. I contacted every Mazda dealer in the state and in Vancouver, WA for quotes. Lynn worked the hardest to try to get me into a new Mazda by far. There were a couple other dealers who provided the information but never with as big a smile as Lynn (where I could tell it was coming through even in email and phone messages/conversations). To get the best deal you are always going to have to do your homework. The state of car buying now allows you to shop and compare from your home. I think Gladstone's pricing matches any other PDX dealer if you get your ducks in a row. It's Lynn's customer service that would have been the edge for me if we ended up purchasing a Mazda. We selected another vehicle in the end that better fit our needs. More
by chetliew
Employees Worked With
Charity, Lynn Sanchez
November 09, 2015
Easy to work with and NO pessure I met Alex Parra over a year ago and he is a great you man. He is friendly and he listened to my concerns. I never felt any pressure to buy. Alex i I met Alex Parra over a year ago and he is a great you man. He is friendly and he listened to my concerns. I never felt any pressure to buy. Alex is an asset to Mazda of Gladstone. For service I worked with Avalon Harris. The same goes for her. Avalon knows how to communicate well. She will make you feel at ease when you see her for any service needs. More
by rrickey
Employees Worked With
Avalon Harris, Alex Parra
November 07, 2015
New car buying experience My wife and I knew what we were looking for and had been to several other dealerships before going to Gladstone Mazda. We were looking for a CX 9 and My wife and I knew what we were looking for and had been to several other dealerships before going to Gladstone Mazda. We were looking for a CX 9 and had an older SUV to trade in. In about 3 hours we had the car we wanted at a price that worked for us and a reasonable trade in value for our SUV. Thank-You for listening to what we needed, being receptive and working with us to make this one of the best car buying experiences we've had. Skip going to other dealerships and head to Gladstone Mazda and ask for Emileigh you won't be disappointed. More
by LB449
Employees Worked With
Emileigh Coen
November 07, 2015
Effortless transaction! I couldn't ask for any more from a car buying experience with Mazda of Gladstone. I had initially started at another Mazda dealer (Herzog-Meier) afte I couldn't ask for any more from a car buying experience with Mazda of Gladstone. I had initially started at another Mazda dealer (Herzog-Meier) after deciding to buy a Mazda 3 5 door manual. They were the closest dealer with the car I wanted in stock. I drove the car and loved it. The dealer had misinformed me over the that they would accept both a motorcycle and a car as trade ins toward a new car. Upon negotiation they said they wouldn't accept a motorcycle at all. Then attempted to tell me that their bank (Chase) would only allow 15% interest and 3000 down. This was false because I had contacted chase and was approved for a specific amount at less than half of that rate with 0 down. We quickly left and set on going to another dealership the following day. My experience at Herzog-Meier was 1/5..... Alex and Mazda of Gladstone had a much better attitude, They accepted both trades at a very reasonable price and they gave me my desired interest rate and down payment. Here is the catch, when they tried to get the car we wanted from Herzog-Meier as a dealer trade, they claimed the car was pre-sold for 2 weeks, which wasn't true because we were able to buy it less than 24 hours prior. This small hiccup didn't bother Alex at Gladstone Mazda though, he quickly located one that was just arriving at the port and assigned me a luxurious loaner for the next couple days until my new car arrived. As long as Mazda of Gladstone stays around, I will never have to search for a trustworthy car dealer again. More
by tandersen94
Employees Worked With
Alex Parra
November 05, 2015
Great, low stress experience We went in to Mazda of Gladstone not quite knowing exactly what car we were interested in. We met Alex and had a very low key experience after that. H We went in to Mazda of Gladstone not quite knowing exactly what car we were interested in. We met Alex and had a very low key experience after that. He was so easy to talk to and made us feel like there was no pressure. He made sure to answer our questions and helped us make an informed decision on which car we wanted. The test drives felt like we were just driving and chatting with a friend. After our purchase, Alex was great about checking in to make sure we were happy and make sure all questions were answered. We love our Mazda 3 and will certainly return to Alex down the road when we are ready to buy again. More
by Nurse
Employees Worked With
Alex Parra
November 04, 2015
Rainy Halloween Eve It was a dark and stormy Halloween eve.....the winds were blowing....the rain pouring down flooding parts of the city......There she was like a bright It was a dark and stormy Halloween eve.....the winds were blowing....the rain pouring down flooding parts of the city......There she was like a bright star with her warm friendly smile and surprisingly in costume. Lynn made the experience fun even though we all were drenched by the end of the night. This is my second purchase from Mazda of Gladstone with Lynn as my salesperson. She is great to work with!!!! Low pressure sales at its finest. She takes the time to explain the vehicle features and compares them with your expectations.....down to the color options. I thought I wanted another charcoal gray vehicle when in fact side by side the Silver was more appealing. I love my new CX-5!!!! Beautiful car and fun to drive! I would recommend Lynn to anyone considering a new or used vehicle. Heather M. More
by Heather M
Employees Worked With
Lynn Sanchez
November 04, 2015
Positive and hassle free experience! It was my first time buying a new car and as soon as I got to the dealership Alex was polite, friendly and very helpful. He broke everything down so i It was my first time buying a new car and as soon as I got to the dealership Alex was polite, friendly and very helpful. He broke everything down so it was easy to understand. He helped me find the right car that best suited my needs and that gave me the most value for my money. He is very knowledgable and will work with you to get what you need. I definitely recommend him if you're looking to buy a new car. I'm loving my 2016 Mazda 3. Thank you Alex! :) More
by qparonda
Employees Worked With
Alex Parra
November 04, 2015
2015 Mazda3 Lease I had a very positive experience working with Alex at Mazda of Gladstone. He was friendly, polite and extremely helpful with everything, and made thin I had a very positive experience working with Alex at Mazda of Gladstone. He was friendly, polite and extremely helpful with everything, and made things as easy as possible for me. Greatly appreciated, especially as a young, first-time buyer. Thank you, Alex! More
by amandacan
Employees Worked With
Alex Parra
November 04, 2015
Alex was very helpful and kind:) He is by far the best dealer out there. He helped me pick out my car and I love it:) He had a lot of knowledge about Cars and what the customer might He is by far the best dealer out there. He helped me pick out my car and I love it:) He had a lot of knowledge about Cars and what the customer might like. I recommend him to anyone who wants to have the best experience buying a car. Good job Alex! Keep up the good work! More
by Tennislover19
Employees Worked With
Alex Parra
