Mazda of Gladstone

Good price. just took too long. Lynn was very friendly and heard my needs for the most part. My only gripe with the sales department is that I said upfront that I didn't want any of Lynn was very friendly and heard my needs for the most part. My only gripe with the sales department is that I said upfront that I didn't want any of the 'dealer extras' and I was hit with them left and right. When my pricing was brought to me it had all of these add-ons built in and I had to ask twice to get them taken off. My financing also took over an hour-and-a-half to process (after I'd been there for an hour already), and during that time, they tried to sell me on another extra I didn't want, and had explicitly told them I wasn't going to buy. I mean, I get they have to do that stuff sometimes, but I could've been in and out in an hour and it could've been a really simple sale, but they dragged it out for 3.5 hours total. With that said, the 'closer' they brought in to negotiate didn't push back too hard on my price, gave me a decent interest rate with some negotiating, and the car came with protective film on the door edges and handle indents. The other big positive is the service department. I wasn't able to do a very comprehensive walk-around of the vehicle when I bought it because of the weather, but once the sky cleared, I noticed a couple of rather large scratches on the hood and fender (most likely from the port or the lot). I brought the car in, and they sent me down to a body shop down the street where they wet-sanded and polished out the scratches free of charge. More

Exceeded Expectations I’m struggling significantly to come up with anything negative to say about Emileigh. I was looking at pre-owned cars, so I wanted to do my research t I’m struggling significantly to come up with anything negative to say about Emileigh. I was looking at pre-owned cars, so I wanted to do my research to make sure I knew everything that was available in Portland before buying. Emileigh was respectful of that, but was still able to perform timely and non-pushy follow-ups, which is a customer-service art-form in and of itself. I went to the Mazda Gladstone three times over the six days I was shopping, and Emileigh was always cheerful and fun to work with- yet also patient, professional, resourceful, and willing to find out answers to any of my asinine questions. Car salesmen/women are typically pros at making you feel dumb for asking silly questions- or like you’re insulting them if you start negotiating anything. None of that happened with Emileigh- she was terrific about explaining why certain things could or couldn’t be done and even better at finding ways to work with me and give me reasonable options. All of this said, the most positive thing I can say about working with Emileigh is that it never felt like I was fighting her. We were always on the same page, and even when we were negotiating price at the end, it felt like we were partnering together to get the deal done in a way that worked for both of us. I’m not sure if I can adequately express how significantly and how positively that impacts the car purchase. During the week I was shopping, I worked with multiple salesmen around town that were great to work with up until the part that you start nailing down numbers, and then it got uncomfortable. It was you versus them. On the other end of the spectrum, Emileigh was in my corner the entire time. What a way to differentiate herself. David was pretty terrific to work with as well. I spent most of my time with Emileigh, but David touched base with me every time I was in to make sure I was comfortable with how things were going. Where David differentiated himself was even after the deal was done, he was still doing anything he could to ensure that I left their lot with a good taste in my mouth. Only reason I marked ‘Price’ as 4 stars is that I wish (in retrospect) I would have asked more questions on one of the fees, but that was minor and my own fault for not being assertive. All in all, I would repeat this car buying experience in a heartbeat. More

Super Responsive, Courteous Effort and Follow Up, Respectful I worked with Lynn Sanchez via email when we were shopping for a new car over the internet. I live in Central Oregon and we only have one franchise fo I worked with Lynn Sanchez via email when we were shopping for a new car over the internet. I live in Central Oregon and we only have one franchise for each manufacture over here. I contacted every Mazda dealer in the state and in Vancouver, WA for quotes. Lynn worked the hardest to try to get me into a new Mazda by far. There were a couple other dealers who provided the information but never with as big a smile as Lynn (where I could tell it was coming through even in email and phone messages/conversations). To get the best deal you are always going to have to do your homework. The state of car buying now allows you to shop and compare from your home. I think Gladstone's pricing matches any other PDX dealer if you get your ducks in a row. It's Lynn's customer service that would have been the edge for me if we ended up purchasing a Mazda. We selected another vehicle in the end that better fit our needs. More

Great, low stress experience We went in to Mazda of Gladstone not quite knowing exactly what car we were interested in. We met Alex and had a very low key experience after that. H We went in to Mazda of Gladstone not quite knowing exactly what car we were interested in. We met Alex and had a very low key experience after that. He was so easy to talk to and made us feel like there was no pressure. He made sure to answer our questions and helped us make an informed decision on which car we wanted. The test drives felt like we were just driving and chatting with a friend. After our purchase, Alex was great about checking in to make sure we were happy and make sure all questions were answered. We love our Mazda 3 and will certainly return to Alex down the road when we are ready to buy again. More