Mazda of Gladstone

A Good Experience Having bought about eight (mostly new) cars from dealerships over the years, I dread having to buy a new car. I've spent hours arguing with salespeopl Having bought about eight (mostly new) cars from dealerships over the years, I dread having to buy a new car. I've spent hours arguing with salespeople, been offended by some of the ridiculous deals they offered, gotten up and walked out of a few dealerships, among other frustrations. I had no such experiences with Lynn. She was pleasant and seemed to genuinely care about getting me the car I wanted. For example, she spent more time than any other dealer showing me the features of the car, she helped pair my phone to it, and she followed up after the purchase (several times, actually) to see how I was getting along with the car, including how good of mpg I was getting - one of my primary reasons for choosing a Mazda. This was clearly not a "just make a sale" deal for her. I would, and am actually planning to, return to this dealership for my next car, especially if Lynn is still there. It was great to have a pleasant buying experience for a change, instead of the dreadful one that seems to be the industry standard. More

Helped more than expected I went through a lot of drama with my new car loan. I was worried that no one was going to be able to fix my situation. When I went into the dealershi I went through a lot of drama with my new car loan. I was worried that no one was going to be able to fix my situation. When I went into the dealership, within the first few moments of speaking with Carmen, I knew that I would be taken care of. I highly recommend anyone in the market for a car, or anyone that needs any help related to loan, seek Carmen out. Thank you very much for making my situation stress free. More

Got my dream car and exceptional service. I had found my dream car at Herzog-Meier Mazda, but really disliked the service I received from Herzog. They did not seem aggressive enough in working I had found my dream car at Herzog-Meier Mazda, but really disliked the service I received from Herzog. They did not seem aggressive enough in working with me to find the price point I wanted and to give me options as to leasing or buying a vehicle. I started searching for another dealership and found Mazda Gladstone online because I was trying to see if they had the same car in their inventory. Someone immediately started talking to me online on their live chat when they saw I was searching for a vehicle. They did not have the vehicle I had fallen in love with, however, within the hour, Charity was contacting the other dealership to purchase the exact vehicle I had wanted from Herzog so that Gladstone could do business with me! It was great! Within two days I was in Gladstone's dealership signing the papers on the car. Charity and Manny took so much time and effort explaining how leasing a car works. They broke down the numbers for me on diagrams that showed how much my monthly payment for leasing versus buying would be if I put a certain amount down, and how long I wanted the lease or loan for, my interest rate, etc., and the options I would have after the lease was over. I felt like I was making an educated decision on what I wanted for my lifestyle and I did not feel pressure to go either way. I ultimately decided to lease the new vehicle and trade in my old vehicle. My old vehicle had a lot of problems with it and I got a fair price on the trade and it was so hassle free! Manny did an amazing job showing me all of the incredible features on my new car. Any time I have had a question on the vehicle I have been able to text message either Manny or Charity on my cell phone which has been hugely convenient during my work schedule. Both of them were honest with me and authentic. They've been extremely helpful since I left the lot and have checked up on me multiple times. I could not have asked for a better experience and I will be doing future business with them at Mazda Gladstone. More

Good buying Experience Manny worked around my busy schedule to get me in to look and buy Mazda 3. I have had the car for 2 days and really like it. Manny was very good at ex Manny worked around my busy schedule to get me in to look and buy Mazda 3. I have had the car for 2 days and really like it. Manny was very good at explaining options on the car. Im taking the time to read "the bible" for the car.I was really nervous about going in, but it was actually really easy and fast process and Im glad I did it. I would highly recommend Mazda of Gladestone for your next Car purchase. More

Helped find the right car at the best price. I shopped around at five different dealerships before deciding on Mazda of Gladstone. They earned my business because they were the most willing to fi I shopped around at five different dealerships before deciding on Mazda of Gladstone. They earned my business because they were the most willing to find me a car in my price range, and they had the best selection of cars that I could find. I gave them a price that I could handle, and they honored it, without including any hidden fees or trying to upsell me. When I had questions, I didn't have to wait for responses, Emileigh was efficient at getting back to me with the information that I needed. I expected buying my first new car to be a long and painful experience, but Emileigh made it quick and easy by listening to what I wanted, and not trying to sell me something that would ultimately make her more money. I will definitely recommend Mazda of Gladstone to anyone buying a new car in the future. More

Great Buying Experience Just finished purchasing our second car from Mazda of Gladstone. Because the first experience was so positive, I decided to go back when the time came Just finished purchasing our second car from Mazda of Gladstone. Because the first experience was so positive, I decided to go back when the time came to buy our second car. As before, Manny helped make the process both informative and enjoyable. He's a great point of contact for the dealership. After test driving a few models, I decided on the specific vehicle, and the negotiations and purchase were accomplished in a relaxed and enjoyable atmosphere. Very low key, and no pressure. A great car buying experience. Thanks Manny! More

easy and painless! Hi all - I was very impressed not only with Lynn Sanchez and her professionalism and caring spirit, but the whole dealership. Even with the crappy we Hi all - I was very impressed not only with Lynn Sanchez and her professionalism and caring spirit, but the whole dealership. Even with the crappy weather and their dealership building under construction, they help make you comfortable and the process pretty painless. I would totally work with them again in a heartbeat! Thank you for helping me purchase my first ever brand new car! More

Easy and Quick Purchase, Service & Value We did some research and decided our second vehicle would also be a Mazda and it would be a CX-3, We are absolutely happy with it. Lynn helped us qu We did some research and decided our second vehicle would also be a Mazda and it would be a CX-3, We are absolutely happy with it. Lynn helped us quickly through the purchase and the manager found the color we were looking for, too! Definetly recommend this dealership....they truly make you feel like family. More

Shalina baker I bought my new cx5 a few months ago and there were some mishaps at first but chad was very nice and Willing to work with me through our problems to g I bought my new cx5 a few months ago and there were some mishaps at first but chad was very nice and Willing to work with me through our problems to get things all figured out and now this are working great! Thanks for being super awesome chad! More

Easy purchase, good value I did my research and found the car I knew I wanted to buy: a Mazda CX-5 Touring Edition. There are 6 Mazda dealerships within an hours drive of me. I I did my research and found the car I knew I wanted to buy: a Mazda CX-5 Touring Edition. There are 6 Mazda dealerships within an hours drive of me. I did my research and found out the dealership purchase cost and markup, so I knew what was fair and what the boundaries were for a no-deal. Dealers aren't going to give away the car, after all. I test drove at one dealership, and then sought competitive bids from all six dealers in my area through the online quote system. I'll just say the quotes varied widely, MSRP varied by over $3,000 from lower starting bid to highest. I used the online system to make my deal. Some dealerships had a very weak online presence and didn't know how to communicate the specifics of a deal through email, they just wanted my body in the showroom. Others were like a first date; awkward and terse exchanges, not really sure where you stand on the deal. With Mazda Gladstone, I had a great online negotiation. Having had deals in hand from a few dealers and doing the online research on what the bottom line was for the dealership, I knew the cards I could play. But Gladstone of course knew the cards too, and we got down to a good, fair deal in about 3 email exchanges. I have to give credit to Chad in the online sales department, he made me feel comfortable and locked down the specifics for me quickly. Chad gets an A+ for pulling me in. When I got to the dealership my dealer Bob was out on a call, but I didn't have to wait long. He had called me when I was arranging the purchase and I knew I was in good hands. I had already secured financing but this dealer isn't able to do indirect lending, a negative for me because I had already secured lending through my credit union. I decided to proceed with the purchase anyway. Bob, my sales associate, was great. He took the time to show me the specifics of the vehicle that I wasn't able to research online. He made it a personable purchase experience, which up to that point was totally online. I honestly liked the guy and enjoyed talking with him about the car. He was the personal connection that made the buying experience for me. I worked with Nathan (I think that's his name) to make the deal on paper. We talked about the current warranty, sign here, sign there. He tried to sell me the extended warranty and almost convinced me. Good salesman, I'd be wary trying to negotiate with him on an empty stomach. He knows his stuff. It was a few months of personal work figuring out what car to get. It was a few days worth of time sending email blasts to dealers to get conversations started. Once I landed on Mazda Gladstone, it was about an hours worth of time through calls and email to set up the purchase, and then just under 3 hours from arriving at the dealership to pulling off in my new car. After that, zoom zoom. I was off. The leather steering column feels great. The pickup is smooth and fast. I feel good about the purchase, no regrets. If you are looking for a Mazda in the Portland Metro region (or even Bend or Salem), look to these folks. They are quite competitive and good to work with. More