Mazda of Gladstone

Did not mark up over MSRP, as many dealers are right now, but required purchase of at least one add on package. Friendly employees but felt like the more the deal came together the more it got stacked in the but required purchase of at least one add on package. Friendly employees but felt like the more the deal came together the more it got stacked in their favor. What started as a fair trade in value ended up with a $1200 reconditioning fee, when that is already factored into trade in value. With that fee, they promised to at least return all my upgrade parts since they planned to return my trade in to stock as it wouldn't be appealing otherwise, although I felt that it was upgraded in a classy and appealing manner I agreed. Instead, they turned around and sold my trade in for a huge profit of $7000 on a compact car within a few days and in that rush I ultimately only got about half my upgrade parts back since they sold it so quickly. Service dept. did call proactively to get my car in for the clear bra chip protection package I bought with the new car, Dallas was awesome to deal with, got me a loaner on the spot while the clear bra was done. Satellite radio trial was not activated properly. They also should have offered accessories like the appearance package or other accessories I wanted, I could have had them rolled into my loan but they only pushed huge margin warranties and packages. I understand dealers need to make money on less volume days so overall it was an average experience, just be prepared to stand your ground and say no to add-ons you don't want. More

I was happy with my experience at this dealership and with the salespeople I worked with. with the salespeople I worked with. More

Our family enjoyed the flexibility that was offered to us to meet our schedule. We have leased previously from another dealer but found the Gladstone location was far more hospitable. to meet our schedule. We have leased previously from another dealer but found the Gladstone location was far more hospitable. More

Have been coming here for several years nothing but good to say always professional and helpful! to say always professional and helpful! More

David in the service department was very helpful, efficient, & kind. He took very good care of me. efficient, & kind. He took very good care of me. More

After dealing with another dealership service center. Gladstone Mazda was a breath of fresh air. Jolynne was really nice to work with. Gladstone Mazda was a breath of fresh air. Jolynne was really nice to work with. More

I really enjoyed the exuberance that Chynna presented during our interactions together. She is the one that sold me on Mazda of Gladstone in making my purchase of a new car an easy experience. during our interactions together. She is the one that sold me on Mazda of Gladstone in making my purchase of a new car an easy experience. More

Great Customer Service! Erin was the best sales person with no pressure, tons of information and as many test drives as I needed. Thanks for making my stressful situation so Erin was the best sales person with no pressure, tons of information and as many test drives as I needed. Thanks for making my stressful situation so much better! Highly recommend! More

I purchased a used car with cash, found out the dealership bought the car without a clear title, I was lied to by the manager and put off time and time again, it will be six months before I see pla dealership bought the car without a clear title, I was lied to by the manager and put off time and time again, it will be six months before I see plates and longer for the title. Not happy ! More

Very good experience. I have bough from this dealership twice now and will likely buy from them again I have bough from this dealership twice now and will likely buy from them again More