Mazda of Gladstone

Best experience buying a car in my entire life For the first time in my life, I bought a car by negotiating online. I contacted about 6 or 7 different dealers in the area. This one was by far the For the first time in my life, I bought a car by negotiating online. I contacted about 6 or 7 different dealers in the area. This one was by far the most responsive, able to work with me on price and financing. They bent over backwards to make this deal happen for a relatively inexpensive car. When the loan rate I got was a bit high, they were able to talk to the bank and lower it. And the best part: they even picked me up from the airport ! Concierge service. It was like I was buying a Ferrari, not a Mazda. More

Best Experience Buying a Car I bought a new Mazda CX-5 last night and was a bit nervous cause I haven't purchased a new car in many years. From the moment I spoke to Kat and the t I bought a new Mazda CX-5 last night and was a bit nervous cause I haven't purchased a new car in many years. From the moment I spoke to Kat and the team at Gladstone Mazda I knew I was in terrific hands. Friendly and knowledgeable are just two of the many positive adjectives I could use to describe them. If you are in the market for a vehicle you would be doing yourself a disservice if you didn't go to Gladstone Mazda. Thanks Kat and Zac I am in love with my new car!!! More

A very pleasant experience. I was able to work out the terms of the lease via email and there were no changes or games when I arrived to sign the paperwork. It was all very simpl I was able to work out the terms of the lease via email and there were no changes or games when I arrived to sign the paperwork. It was all very simple and straight forward which I appreciated. We were in and out in 2 hours when we were shooting for 90 minutes. I don't know what to compare it to but it was a busy Saturday afternoon at the dealer. More

Awesome First Time Buying! Alex answered the phone right away when I called, I explained what I was interested in and he had a couple models ready to go when I got there. I tes Alex answered the phone right away when I called, I explained what I was interested in and he had a couple models ready to go when I got there. I test drove one and fell in love with it. Being a first time buyer I was pretty nervous about the whole experience but the whole atmosphere and staff were very low pressure. He was very patient and answered all my questions, explaining everything in excellent detail. Chris in Finance was also very helpful and pleasant, he was able to bring me more savings and value. I was at the dealership for close to four hours and everyone was accommodating and attentive the entire time. After everything was done, they were even able to bring my old vehicle back to my place (in Vancouver!). Definitely would recommend Gladstone for anyone looking for a Mazda. I'm loving my Mazda 3... More

Top Notch Service The online and in person sales associates at Mazda of Gladstone were professional, knowledgable and courteous. They were quick to respond to my email The online and in person sales associates at Mazda of Gladstone were professional, knowledgable and courteous. They were quick to respond to my emails, thorough with explanations and made me feel like my comfort and time were a priority. A great car buying experience! More

Great Car Buying Experience! Alex is AMAZING! I know I was not an easy customer to deal with. After two trips to the dealership and several hours Alex displayed a remarkable amoun Alex is AMAZING! I know I was not an easy customer to deal with. After two trips to the dealership and several hours Alex displayed a remarkable amount of patience and understanding. Like most other people, I dread the necessity of buying a car. I can't believe I can say this was truly a great experience. Every question I had was answered. I felt no pressure or frustration from any of the staff. Nate in finance was wonderful and I have to mention I think David is quite the artist ;) I tried other dealerships before this one and walked away. It was a waste of time. I will return here with my family and recommend everyone I know to try Mazda of Gladstone. Thank you guys! More

I LOVE MY NEW MAZDA!! I came in to replace my first ever brand new car, a 2012 Mazda 3 iTouring with Skyactiv. It was a difficult situation for me as my car, my baby, had I came in to replace my first ever brand new car, a 2012 Mazda 3 iTouring with Skyactiv. It was a difficult situation for me as my car, my baby, had been totalled in an accident caused by a hit and run driver who hit me. My insurance company paid out way below it's replacement value (about $2-3,000). I had just paid the loan off. Lynn was very sympathetic and friendly. After a few test drives at other dealerships, I was happily surprised at a few things when I came in: 1. Lynn had found the exact model, color, trim and options I was looking for before I came in. 2. The price was equal to quotes emailed to me by other truecar identified dealerships. The price was equal to or less than dealerships I had met with before- not truecar identified dealers. 3. The dealership worked really hard to find me financing with good interest rates. I ended up in a really good place. My rate is not an amazing rate, but in my situation the rate was remarkably lower than anticipated. With identity theft in my past and a lower credit score, dealerships or credit unions were quoting much higher interest rates. 4. This is the second Mazda 3 I have bought new off the lot. This time my new car was presented with pomp and circumstance. The awesome team at Gladstone Mazda brought my new car in to the showroom so that it was waiting for me with a bow on it. Pictures of the occasion were taken and sent to me so now I have a photo memorial of the purchase. I was given a very detailed instruction session on all of the little things that the car can do and how to program it. The last time I purchased a new Mazda (for a steal of a deal in 2012) the dealership spent forever with paperwork and then we went to a gas station to put gas in the car. They gave me the keys at the gas station after they filled up the tank. I learned how to work everything by pushing buttons or by looking at the manual. 5. The amount of time and attention I was given by staff was amazing and different from any other dealership I had been to. I feel bad that I don't remember the name of the amazing guy who helped me with my financing but he was awesome. Lynn was amazing. Everyone there was doing a great job. At the end of it all, I got a great car, great financing and a good price ...and the experience was fun! I did feel that the financing talk felt like it got a bit into a confusing place with so many numbers being thrown around and maybe I spent more than I had planned- but I added some very important features, protections, services and warranties I hadn't planned on when price shopping. They were things I needed and am happy to have. More

Great experience We looked into many Mazda dealers in the area and chose Gladstone based on the customer service reviews. We drove 100 miles and customer service at G We looked into many Mazda dealers in the area and chose Gladstone based on the customer service reviews. We drove 100 miles and customer service at Gladstone Mazda did not disappoint. Kat was very helpful with information and being available when needed for questions over the phone. She was unable to be in the store when we came in but gave us the name of Emileigh who was equally great! No pressure at all and listened to exactly what we wanted. Everyone was awesome!! It was a great experience and we have already told family and friends to go see them when looking for a new car and the best customer service. Thank you guys so much!! We love the car and will be back for sure. More

Thank you Alex, David, Kat and Chris! I LOVE MY NEW MAZDA 3! I wanted to say thank you to the crew at Gladstone Mazda. You made the whole process extremely easy while making the final decision to buy my car. I I wanted to say thank you to the crew at Gladstone Mazda. You made the whole process extremely easy while making the final decision to buy my car. I also appreciate you gave me some time and respectfully nudged without being overbearing - that was critical for me. When I finally made the decision thinking I would have to wait until the following day, you surprisingly offered to deliver that evening to me in Eugene - thanks for literally going the extra mile (140) to give me exceptional customer service! Sincerely, Gretchen Dubie More

A great experience!!! I was driving the same car for 16 years and have always wanted to purchase a new one but didn't think it was possible. I was nervous looking into one I was driving the same car for 16 years and have always wanted to purchase a new one but didn't think it was possible. I was nervous looking into one and searched online. As soon my husband and I were greeted by Lynn Sanchez we knew she was going to make the process a comfortable one. I was also contacted by another dealership, but Gladstone Mazda had a better offer and to be honest, I felt that Lynn had my best interest in helping me get into the right car. She was prompt in getting all of my questions answered and didn't hesitate to work with me to get the best deal. I was also given a tour and all of the staff seemed friendly and very easy to work with. I was in and out of there in no time! I have already recommended this dealership to all my friends and coworkers. Thanks Gladstone Mazda! I am absolutely in love with my Mazda CX-5!! More