Mazda of Gladstone

This review pertains to only the Sales/Finance Department: First, I want to commend Octavia and Clark for their outstanding service. They were incredibly patient, answered all my questions thoroug Department: First, I want to commend Octavia and Clark for their outstanding service. They were incredibly patient, answered all my questions thoroughly, and never made me feel pressured to make any decisions. They made me feel welcomed and appreciated as a customer. However, my experience took a turn for the worse when I entered the finance office. The process took an agonizing THREE hours, and during two of those hours, we sat in complete silence. The financial manager made multiple errors, forcing us to restart the process, which resulted in the final documents being confusing. Additionally, the odometer value on the documents was incorrect. To make matters worse, the dealership failed to follow through on my request to have the license plates sent to the dealership for pickup. It has been almost three months, and I still have not received my plates. My temporary plates expire in one week, which is causing some anxiety. I tried reaching out to the dealership via text on 04/14 and 04/21, but I received no response. I eventually spoke with the GM on 04/24, who told me that the DMV had made a mistake by not following written instructions. However, upon contacting the DMV, I discovered that the dealership had submitted the form using an incorrect method, and now I need to go through the reinstatement process to get my plates sent to my home address. Loving my new car, but will not be returning for my next purchase or recommend to anyone. More

I had a pleasant and straightforward experience purchasing a new car through Mazda of Gladstone. purchasing a new car through Mazda of Gladstone. More

Straightforward, knowledgeable and responsive staff. No hard sell and no games which was much appreciated. No hard sell and no games which was much appreciated. More

Service was provided as agreed and the walk thru video was a TEN!! There was no pressure for other services I didn't need or requested! I was confident that the vehicle was inspected from bumper to bumpe was a TEN!! There was no pressure for other services I didn't need or requested! I was confident that the vehicle was inspected from bumper to bumper by a Pro!! More

This is the second car I’ve purchased with this dealership - continually impressed! They are honest, not pushy, and genuinely want you to walk away thrilled with your purchase. dealership - continually impressed! They are honest, not pushy, and genuinely want you to walk away thrilled with your purchase. More

Good service. Felt comfortable waiting. Answered all my questions and service was fast. Computer response time could be improved Felt comfortable waiting. Answered all my questions and service was fast. Computer response time could be improved More

Professional, Efficient, Friendly. They sold us a vehicle last minute on the weekend after closing. Very happy They sold us a vehicle last minute on the weekend after closing. Very happy More

Great salesperson Lidiya, who did a great job finding the car we wanted with the color we preferred. Overall a good experience at this dealership! car we wanted with the color we preferred. Overall a good experience at this dealership! More

Gladstone Mazda dealership is one of the best! From sales to financing, everyone helped to make sure the buying of or CX-30 went smoothly! Our sales person,Angie, made sure we understood all the d From sales to financing, everyone helped to make sure the buying of or CX-30 went smoothly! Our sales person,Angie, made sure we understood all the different buttons and navigation on our vehicle! Taking a picture of us and our new CX-30 with a bow on it, was the frosting on the cake! We would recommend them to everyone! Mickey and Marjorie Walker More

Kendra was very helpful. She was extremely knowledgeable and helped with everything I needed. They were great. She was extremely knowledgeable and helped with everything I needed. They were great. More