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Mazda of Gastonia

Gastonia, NC

2.2
74 Reviews

4811 Wilkinson Boulevard

Gastonia, NC

28056

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Showing 74 reviews

February 27, 2025

I had the privilege of working with Brandon, Richard,and Kelly "Diva" on my 2025 CX-50 hybrid purchase. I will seek them for future purchases!!! More

by bonavita1m
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Richard, Kelly
January 23, 2025

The purchase of my 2018 used vehicle went very smoothly. I made the mistake of believing the finance guy when he said if anything went bad wrong they'd take care of it, of course within reason. Well, three More

by Doug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service, sales
October 25, 2023

Not sure if its due to miss-communication between departments, incompetence, or just dishonest business practices, but this was the worst experience we've ever had at a dealership. My wife and I wen More

by jermaine1214
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cam, Rolando, and the Unnamed manager
September 16, 2023

Mazda installed my wheel bearing incorrectly. Several months later I am still waiting on a refund. More

by Kuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
stephen
July 10, 2023

We changed our mind on purchasing a vehicle and was promptly told that we would not be receiving the partial down payment back. It is non-refundable we were told. Have been trying for three weeks to ge More

by pageiiidaniel
Recommend Dealer
No
Employees Worked With
Ruben, Corey
Jul 10, 2023 -

pageiiidaniel responded

Making it up as you go is not how you do business. Not returning serious phones will make the problem go away.

November 07, 2022

There is a reason you see so many bad reviews here. I am a military member from NC and while home off deployment I attempted to purchase a vehicle from this dealership. Bottom line, we drove to SC to More

by Reagan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben
Nov 07, 2022 -

Reagan responded

Take better care of military members as they serve and protect you without question.

June 08, 2019

10 days later, loan still screwed up Manager or loan finance person won't return promised callbacks. Purchased a new car. Bank says that they are an approved dealer. 5 days later, loan o More

by b506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Metzelaars
April 07, 2019

Last time buyer My last five cars have been a Mazda the last 4 have been from Momentum this will be my last from them I will take my business elsewhere the next time More

by Robz1203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not say
March 31, 2019

Unethical management & scam-like practices Unethical business practices. If you have a written quote from Momentum Mazda tear it up because it won’t be honored when you arrive to buy the car! More

by Paul S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hutch Vaughan, Ashraf Ashour "Ash"
June 24, 2018

Car purchase Great job by the staff. Very friendly and customer oriented. Overall very quick to get everything set up. Tracy did an excellent job in meeting our ne More

by Dan G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy
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