Mazda of Elk Grove - Service Center

The Elk Grove Mazda Team is Exceptional!! This is actually the SECOND time I've come into the dealership to arrange for service on my existing car and came out with a NEW one!! The sales team This is actually the SECOND time I've come into the dealership to arrange for service on my existing car and came out with a NEW one!! The sales team is SO helpful and fun to talk to that I wanted to buy a car from them even though I had had NO intention of purchasing one! Garrett sold me my Mazda 2 two and a half years ago and I have been wishing to have a bit larger vehicle with cruise control due to nerve damage in my feet. I'm a single mom and didn't think I could possibly find a way to move up to a better car. But, Michael K. and Garrett helped me so much and I'm now the proud owner of a gorgeous new Mazda 3! Michael is extremely patient and never left me hanging, wondering what was going on. He regularly kept me in the loop as the finance dept was figuring out how to get me into the new car without any collateral but my Mazda 2. In addition, Steve Wray made the financing/leasing process as smooth as silk. He's so easy to talk to and has a great sense of humor! I've dealt with many people in finance but Steve ranks at the top! Kyle in service was also great to work with. I made an appt to bring in the Mazda 2 for its 30K service and then had to go back to him later to cancel it now that I have a new car. Kyle was so gracious about going to the trouble I put him through - he's a very nice guy. So, I look forward to many years of working with Mazda of Elk Grove and all the great people they've got! Thank you! More

Ordering parts and getting the correct parts can be very hard at times, but having Bill Thiessen and Kao Chao at the Mazda of Elk Grove parts department makes it very easy and simple. Bill is always 100% ac hard at times, but having Bill Thiessen and Kao Chao at the Mazda of Elk Grove parts department makes it very easy and simple. Bill is always 100% accurate with parts orders and at times will even deliver the parts himself. Kao is a great leader for that parts department and always takes good care of his customers. I recommend Bill and Kao to every shop/vender I talk to. The only thing I would suggest is to have your main counter guys work Monday thru Friday. Most shops order Mondays thru Fridays and its assurance knowing Bill and Kao are the two guys we can count on during the work week. Great job guys! Keep up the good work! More

Kao Chao was very courteous as well as helpful with finding out information about potential Mazda parts to purchase. If you need to purchase official Mazda parts, speak to this man. finding out information about potential Mazda parts to purchase. If you need to purchase official Mazda parts, speak to this man. More

Garrett not only sold me my car, he assists me everytime I take the car in for service and makes sure I am still having a good expereince. Garett assisted me through the entire process of my purchase and I I take the car in for service and makes sure I am still having a good expereince. Garett assisted me through the entire process of my purchase and I could not have been happier. Mazda of Elk Grove is lucky to have him. When it's time for a new car, Garrett will be the first person I call. The service department also takes good care of customers and the cars that come through. They are thorough and will help in any way possible. Peter More

I went to Mazda Quick Lube for an oil change & tire rotation; when I ran into John McAllister of used car sales for Nissan of Elk Grove. I had a few scratches on my front right fender & John understood rotation; when I ran into John McAllister of used car sales for Nissan of Elk Grove. I had a few scratches on my front right fender & John understood my needs. I had a few scratches on my 2013 Mazda 3i fender and I wasn't going to put in a claim with my insurance. He took my car and brought it back 15 minutes later...Scratches GONE! There was no charge! Who gives service like that any more! Nissan and Mazda of Elk Grove! I had to call the owner John Greibe(sp?) and brag on his staff. P.S. I also bought this Mazda from his dealership at a great price! My name is Thomas Parciasepe and I would and I am recommending this dealership for sales & service!!! 5 stars. More

Jambert was a great help to my husband and I when we bought our CX-5 he answered our questions and made sure we were taken care of. bought our CX-5 he answered our questions and made sure we were taken care of. More

I brought my car in because of a check-engine light, and the guys at Elk Grove Mazda took care of it quickly and professionally. I dropped it off Monday night after closing, received a call from Josh early the guys at Elk Grove Mazda took care of it quickly and professionally. I dropped it off Monday night after closing, received a call from Josh early Tuesday confirming that I had dropped it off and also wanted my 7,500 mile maintenance service performed while it there at the dealership, and it was all taken care of a few hours later without any surprises. They even washed my car while they had it. Five-stars for the guys at Elk Grove Mazda! More