Mazda of Elk Grove - Service Center

Going Above and Beyond This week I had an issue with my car and brought it in to be checked at the dealer and first met with Ruben Casillas who provided excellent customer s This week I had an issue with my car and brought it in to be checked at the dealer and first met with Ruben Casillas who provided excellent customer service to my husband and I upon walking through the door. After knowing the status of my vehicle the next day and knew of the repairs we went back the next day were met with the cashier, who in turn gave our paperwork to the Service Mgr. EJ Delano and he was awesome! He went above and beyond what was expected and helped us out completely. Staff truly showed their care for their customers! Thank you Owner of Mazda in EG for providing a place of excellence for your clients and training your staff to do more than what is expected! Great Experience! Thank you Mazda in Elk Grove! More

Service above and beyond I have been going to Elk Grove Mazda for almost 2 years for service of my previous Mazda. I took my new car in for its first service appt last month. I have been going to Elk Grove Mazda for almost 2 years for service of my previous Mazda. I took my new car in for its first service appt last month. I called and got in quickly. EJ and Billy were friendly, efficient, communicated info well, and took excellent care of my car as well as it was clean when I picked it up. I can't remember the last time I received service at a dealership where they seem to truly care about their customers. I live in Lincoln CA but drive all the way to Elk Grove (at least 45 minutes) due to their excellent service and care of their customers, always going above and beyond!. More

Service Department Mazda Elk Grove’s Service Department is the best. The team there are always quick to acknowledge you when you walk in and listen to all your issues. T Mazda Elk Grove’s Service Department is the best. The team there are always quick to acknowledge you when you walk in and listen to all your issues. The service is great. I’m leasing now and it is because of the service department that I have decided to purchase the vehicle. More

Excellent Customer Service Customer Service Rep Billy Shields provided excellent customer service when I brought my CXR3 in for maintenance. He helped me solve a headlight warra Customer Service Rep Billy Shields provided excellent customer service when I brought my CXR3 in for maintenance. He helped me solve a headlight warranty issue and I saved quite a bit of money in the process. All in all a rewarding experience and I will be bringing in my Mazda for all future maintenance to this Elk Grove Service Center exclusively. More

3rd purchase from Garrett Oxnaes We wanted to discuss our current and future auto with a dealer and sales representative we already trusted. We had two previous purchases at Elk Grove We wanted to discuss our current and future auto with a dealer and sales representative we already trusted. We had two previous purchases at Elk Grove Mazda. Both were excellent; great deals and great cars. This negotiation was no different. With sales rep Garrett Oxnaes, we had a quick and easy discussion, the paper work with Francisco, and soon driving home in our new CX5. We are very happy with the entire experience. Thanks again, Garrett, for another great car and great deal. More

Always friendly and accommodating We service two cars here and always have had a good experience. Billy is always friendly and accommodating to my special requests during routine serv We service two cars here and always have had a good experience. Billy is always friendly and accommodating to my special requests during routine service appointments. More

GREAT CUSTOMER SERVICES Before I wanted to come in and look I cars I called the dealership to ask a few questions. Drake, was so helpful and polite. He answered all my inquir Before I wanted to come in and look I cars I called the dealership to ask a few questions. Drake, was so helpful and polite. He answered all my inquiries. Customer service like his is hard to come by. More

Scheduled maintenance...Recall repair...Replace brake pads Customer service is excellent...starting with Billy Shields. I feel like a guest, not a customer. My concerns are addressed...I know what the cost i Customer service is excellent...starting with Billy Shields. I feel like a guest, not a customer. My concerns are addressed...I know what the cost is...and they take good care of my car...they communicate with me throughout the process and overall, I'm totally pleased with them. They are generous with loaner cars while they have my car...and they wash my car before returning it to me. I find them to be quite excellent !! More

Red carpet service! If you have a Mazda (or any other vehicle - they will service anything!), why are you taking it anywhere else??? The customer service and the actual If you have a Mazda (or any other vehicle - they will service anything!), why are you taking it anywhere else??? The customer service and the actual service to my car never disappoint. Ask for Billy or EJ and you won't ever go anywhere else!!! More

Courteous & Thorough Service I am always greeted with a smile and professionalism when i walk through the door. Wanting to maintain my car, and stay on a budget is always priorit I am always greeted with a smile and professionalism when i walk through the door. Wanting to maintain my car, and stay on a budget is always priority. If there happens to be more than one service issue, I am always given prioritized options as to how to proceed. I give Mazda of Elk Grove A 4 out of 5 stars because as great as they are, I feel there is always room for improvement. More