Mazda of Elk Grove - Service Center

20,000 Mile Service with Airplay Install I made an appointment to get 20,000 mile service for my 2017 Mazda 3 and they also installed Airplay at a discounted price because the Mazda dealer is I made an appointment to get 20,000 mile service for my 2017 Mazda 3 and they also installed Airplay at a discounted price because the Mazda dealer is going through a needed renovation. I arrived on time at 7:40am. They checked my in very quickly and they knew I was going to wait so they said it may take awhile with the Airplay install and estimated around 11am finish time. They were done ahead of schedule and I got my car back around 9:45am. They gave me a tour of the waiting area which had free wifi. The wifi was very fast. While I waited they sent me a text saying I could text back with any questions I had and I had an option to view the repair order online. The waiting are was very nice but the vending machine didn't take any dollar bills only change but they had free snacks and free coffee and soda. I had to wait 2 hours but it seemed to go by much faster as it didn't seem like I was there for 2 hours. They had my car waiting for my right outside the service waiting room. I very happy with the work they did. They rotated the tires which makes driving more fun for a little while. The Apple CarPlay is a very nice addition because now I can be hands free. I have no complaints about the service provided by Mazda of Elk Grove. My only complaint which is not a big deal is that I asked them not to wash the car but they did it anyway. I washed my car the day before and I usually don't let anyone else wash it because they never dry it correctly. Would I recommend getting service at Mazda of Elk Grove, Yes. More

Great service experience! Mazda of Elk Grove went above and beyond to help me when my Mazda CX-5 developed a water leak in the hatch area. The service writer was very helpful p Mazda of Elk Grove went above and beyond to help me when my Mazda CX-5 developed a water leak in the hatch area. The service writer was very helpful providing afree rental car and approaching Mazda corporate to cover the repair out of warranty, which they did! Thanks Mazda More

Full service from Mazda ELK Grove The service reps and techs combined (once again) to give excellent service. I could smell engine compartment smell in the passenger cabin but could n The service reps and techs combined (once again) to give excellent service. I could smell engine compartment smell in the passenger cabin but could not be specific about the source. After a thorough investigation no could be sure of the cause but the tech did find some oil on the engine manifold that might have been the source. He cleaned it up. The problem disappeared. I appreciate the thorough effort to correct a hard to find cause! More

Very friendly staff The staff is very friendly, they explained what they were doing and provided a time frame. The appointment reminder is a great value. I will be b The staff is very friendly, they explained what they were doing and provided a time frame. The appointment reminder is a great value. I will be buying my next car from here More

I Bought a Lemon Since I’ve had this SUV (2016 CX-5) issues I have, clicking gas pedal and squeeling brakes (both of which I was told is normal) and most recently my Since I’ve had this SUV (2016 CX-5) issues I have, clicking gas pedal and squeeling brakes (both of which I was told is normal) and most recently my hatch back would click open when I would lock the car. I said to keep the car until it was fixed and the next day they said they found the issue, I needed a new battery. So I bought their new battery ($300) and low and behold the back still clicks open. So needless to say this car gas turned out to be a brake squeeling pedal clicking hatch opening LEMON and I do not think I will purchase another Mazda. More

Oil change Only had my Mazda services twice at the facility and both times has been a pleasure. Last time was quick. Will come back next time Only had my Mazda services twice at the facility and both times has been a pleasure. Last time was quick. Will come back next time More

kept me informed and very nice service Very efficient and explained matters clearly. Quick to get my car in to dealership and worked within a reasonable time period for job completion. Awes Very efficient and explained matters clearly. Quick to get my car in to dealership and worked within a reasonable time period for job completion. Awesome experience. More

Customer service and car service crew Customer service is outstanding and the car service took no time at all! Very efficient team. Thank you Mazda Elk Grove for everything you have done f Customer service is outstanding and the car service took no time at all! Very efficient team. Thank you Mazda Elk Grove for everything you have done for me. I look forward to owning more cars for your dealership More

Great customer service The customer service I received from Chris was above any expectation, he provided excellent communication about the status of my vehicle, he greeted m The customer service I received from Chris was above any expectation, he provided excellent communication about the status of my vehicle, he greeted me immediately as soon as I pulled up my car and my car was ready way before the estimated time. I purchased my car from Jaik and he was a pleasure to work with, he was not pushy or overbearing and he had fantastic knowledge of the vehicle and the features. More

amazing and friendly i went in with my sister for my vehicle recall originally on january 2nd 2019. Billy was extremely helpful in answering my questions, since the fixin i went in with my sister for my vehicle recall originally on january 2nd 2019. Billy was extremely helpful in answering my questions, since the fixing was going to take a while, i was provided with a car and i was able to do things around elk grove which was very nice. i got the vehicle i wanted to borrow lol loved the vehicle i was provided with and i'm looking forward to upgrade my vehicle to the one they let me borrow, i will highly recommend you to my friends and family, thank you so much for such a beautiful experience you guys are awesome? thank you so much again Billy, you were very helpful and thank you to the rental place too thank you to the nice lady that signed me up to borrow the vehicle, it was surreal that i forgot your name? sorry! thank you so very much for your service More