Mazda of Elk Grove - Service Center

They go the extra mile for you The best dealership I have ever dealt with and they really put the time to treat you. I had some concerns with my car and the general manager called m The best dealership I have ever dealt with and they really put the time to treat you. I had some concerns with my car and the general manager called me personally to take care of the issues for me. That is going the extra mile for you. Thank you Mazda P.S. during their remodeling they are located in Nissan dealership. The Nissan guy’s were very friendly directing me to Mazda. I think both dealerships are great. More

Due Bill Accessories When I bought my new 2019 Mazda 3 Hatchback on 7/5/2019 I added a few accessories. Some of the accessories like all weather mats, navigation system w When I bought my new 2019 Mazda 3 Hatchback on 7/5/2019 I added a few accessories. Some of the accessories like all weather mats, navigation system were available the same day I purchased the car. The illuminated door sill plates, Clear Bra and Luxcare I had to have done at a later date. Mazda of Elk Grove called me 7/8 and I setup the install appointment for 7/17/2019. I knew they would have the car a few days but they gave me a free rental. Mazda Service department had the car at 7:00AM on Wednesday 7/17 the plan was to install the illuminated door sill plates then they had to take the car to the detail center for the rest of the items. They called me on 7/20 saying the car is ready. When I picked it up the car looked amazing inside and out. I picked it up in the afternoon on a sunny day so it was difficult to see how the door plates lite up. The Clear Bra was a smart investment because I do a lot of freeway driving and my previous car got beat up pretty bad with little dings from rocks from trucks. It's been about 6 weeks since the clear bra was installed and I've been hit with a few rocks none of them have penetrated the clear bra. I will always get the Clear Bra in the future it's the best investment I've made in a long time. The LuxCare is also amazing when I wash my car water beads up and drys with little effort and the interior leather is protected also. I haven't spilled anything but I know if I do the Luxcare warranty will cover anything that may happen to the interior and exterior. I'll know more. When I picked up my car and got it in the garage I was checking out the illuminated door sill plates and noticed right away the passenger side did not light up. I texted Freddy at Mazda Service and he did not hesitate to say to bring it back in and they will fix it. I setup the second appointment for the next week and that's when they found out the passenger door sill was not illuminating because it was defective and they would replace the entire set when they get more in stock. So on the third appointment 2 weeks later they replaced the set of door plates and I've been happy ever since. They do look amazing especially at night. I am very pleased with Mazda of Elk Grove service because it felt like they went out of there way to make sure I was satisfied. When maintenance is due I will always bring it to Mazda Elk Grove as I've never had an issue and they do very good work. More

recall on mazda cx5 2018 Recall. Very nice , professional. Excellent customer service and people skills. Although we wanted to use the shuttle service and they took longer th Recall. Very nice , professional. Excellent customer service and people skills. Although we wanted to use the shuttle service and they took longer than our service time for us to go anywhere, we were more than happy to be done within the 2 hour time frame that was mentioned for the work to be done. More

Great Service Experience Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day ga Chris in the service department did a great job in keeping me up to date with the warranty work needed on my vehicle. The multiple updates each day gave me confidence my vehicle was a priority. More

Excellent Service by People Who Care, Thanks Lance! I like my 2006 Mazda 6, keep it maintained, but had the check engine light come on. The engine had an air leak and needed repairs due to age. Becaus I like my 2006 Mazda 6, keep it maintained, but had the check engine light come on. The engine had an air leak and needed repairs due to age. Because I could damage the catalytic converter if I continued to drive my car, Lance and team recommended I leave it. Only, it was late Wednesday and I was not from Elk Grove. Lance did everything he could to help me - He rushed the parts for a repair on Friday, helped arrange a Loaner car that day even though it was 5pm.. Then remained in contact through the days on the status of the repairs, including letting me know that the car was done on Friday, but that they would like to keep it until Saturday morning to make sure with the new parts that seals were good. With Employees like Lance, Mazda of Elk Grove deserves the superb rating it has. Thank you. More

Great customer service I’ve used this dealership for service from mile 0 to 60,000. They are always kind and always explain everything they are doing and provide an estimate I’ve used this dealership for service from mile 0 to 60,000. They are always kind and always explain everything they are doing and provide an estimate before doing any work. They have a courtesy shuttle, and even provide complimentary rental car if the service will take a long time. They keep in touch with new findings and to let you know the car is done. Some workers have been there since I started going there, and it is nice to see familiar faces. I’ve never had a complaint after they’ve serviced the car. More

Best service ever Absolutely love the staff at Mazda of Elk Grove. Always a pleasant experience. I am greeted by name and my expectations are exceeded each time I go in Absolutely love the staff at Mazda of Elk Grove. Always a pleasant experience. I am greeted by name and my expectations are exceeded each time I go in for service. I was even given a shiny 2019 loaner while my vehicle was being serviced. I could go anywhere but I will always choose Mazda of Elk Grove because of their professionalism, genuine friendliness, and superior customer service. More

Quality Customer Service From the buying experience to my first service Mazda of Elk Grove has taken care of me. Staff was ready for me and courteous from start to finish. I w From the buying experience to my first service Mazda of Elk Grove has taken care of me. Staff was ready for me and courteous from start to finish. I was in and out in an hour, and I watched the mechanics work from the window in the waiting area. Donuts and a variety 👌 f beverages were available for us early risers. I look forward to a long relationship with Mazda of Elk Grove. More

Paint Issue with 2018 Mazda 6 Billy the service manager was incredible. You cannot beat this level of customer service period. Billy contacted and cleared the repair authorization Billy the service manager was incredible. You cannot beat this level of customer service period. Billy contacted and cleared the repair authorization through Mazda corporate and provided a brand new beautiful loaner that only had 20 miles on it. The repair was flawless and the car looks like new again. Billy made sure everything went smoothly and took the time needed for a quality job. Everyone at Mazda Elk Grove will treat you with courtesy and respect and handle your request with a smile. We will be back to purchase a car for my daughter and possibly my son. More

Excellent Service! I took my Mazda Cx 9 in for service a couple weeks ago. I can’t say enough about how amazing the service was at Mazda Elk Grove. Chris was extremely I took my Mazda Cx 9 in for service a couple weeks ago. I can’t say enough about how amazing the service was at Mazda Elk Grove. Chris was extremely helpful in getting me an appointment to bring my car in to get warranty work done the same day that I called. Chris “jumped through hoops” to get the warranty company to do their work at their dealership and got me a loaner car with no hassle. His communication with me was excellent and I always felt like he was looking out for my best interest. I would definitely utilize Mazda Elk Grove to service my Mazda again or purchase a new one there! All of the staff were friendly and very helpful. More