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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
434 Reviews

434 Reviews of Mazda of Elk Grove - Service Center

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October 10, 2019

My Mazda6 would not start. After checking the manual I called the dealer. It appeared there may be an electrical problem. The inspection and tests at the dealer service department revealed my Mazda6 only More

by Alan
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Oct 11, 2019 -

Mazda of Elk Grove responded

Alan, Thank you for the 5-stars! We're so glad you had a great service experience, and that your Mazda6 is back in action with the thankfully easily fix!

October 03, 2019

They were friendly and professional and did a great job servicing my car. They had snacks, wifi, and drinks while I waited. They washed and vacuumed my car to boot. More

by Tk421
Recommend Dealer
Yes
Employees Worked With
Freddy Euler
Oct 04, 2019 -

Mazda of Elk Grove responded

Thank you for the great review! We're so glad Freddy and our team were friendly, professional, and did a great job in servicing your car. We're happy to hear you enjoyed our amenities and services, and we look forward to working with you in the future!

October 01, 2019

Freddie was awesome. Very fast, efficient, and great place to wait as well.. Definitely will go back for sure.. Highly recommend and not with any dealer or service More

by Miraj23
Recommend Dealer
Yes
Employees Worked With
Vu Huynh, Fritz Roepke, Freddy Euler, Cyole Baker
Oct 02, 2019 -

Mazda of Elk Grove responded

Thank you for the terrific review! We're so glad you had a great experience with our team, and that you process was handled quickly, efficiently, and with great customer service. Happy motoring!

September 30, 2019

Always the Best Service! I brought my car in for regular maintenance, and as usual had an awesome experience at Mazda of Elk Grove. They communicate well throughout the proce More

by K. BURNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Sep 30, 2019 -

Mazda of Elk Grove responded

Thank you for taking the time to share your 5-star experience with us! We're so glad you had another great service experience, and that you are enjoying our new remodeled building. Thank you for your continued loyalty!

September 27, 2019

Mazda of Elk Grove Sell Lemon Cars Hi everyone this is a service announcement @mazdaofelkgrove sold me a LEMON CAR. @mazdaoforange won't FIX my car. Only had the car for 3 months purch More

by Danie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy Shields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Clauson
Oct 01, 2019 -

Mazda of Elk Grove responded

Danielle, Since the purchase of your vehicle, we have only seen it for a total of 3 days back in July. During those visits, we were not able to duplicate the concern and attempt a repair. As mentioned when we spoke a few days ago, we are here and ready to assist if we can replicate the issue but most importantly, we cannot do anything for you if you refuse to bring your vehicle in.

September 25, 2019

Service was extremely slow this time. Also my glove compartment now stick when I try to open it. People are very friendly, always. But the service was slow a More

by Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Sep 26, 2019 -

Mazda of Elk Grove responded

Davis, This is Billy Shields, Service Manager here at Mazda Elk Grove. I want to apologize about the service being slow during this specific experience. I'd love to discuss with you further to see if there's anything I can do to make up for it. Please give me a call at your earliest convenience 916-405-5068

September 24, 2019

Great costumer service Service folks very nice and helpful no matter how busy they are. They all work really hard. I was glad to get maintenance and repairs done on my car b More

by TMW71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson, Lance Walk
Sep 25, 2019 -

Mazda of Elk Grove responded

Thank you for the positive review; we're so glad everything is running smoothly again! We look forward to the continued relationship!

September 23, 2019

First visit for routine service Everything went fine I noticed an item on the “report card” that will need future attention. I would have appreciated this being verbally communicate More

by bebeanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Sep 26, 2019 -

Mazda of Elk Grove responded

Thank you for taking the time to share your positive experience with our Mazda service team. We apologize Lance did not verbally review the multi-point inspection with you. We will inform Billy Shield, Service Manager to use this as a training tool in the future. We truly appreciate your business.

September 21, 2019

Superior Service Chris and his team a fabulous! They make sure that your vehicle is up to date for services needed. Great job Chris! Worth the drive. More

by Jenn L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Howard, EJ Delano
Sep 23, 2019 -

Mazda of Elk Grove responded

Jenn, Thank you for the positive review! We're so glad you had a superior servicing experience with Chris and our team, and that the whole process was worth your commute. Thank you for coming out!

September 09, 2019

6 years strong service dept I have been a loyal customer for 6 years and have taken my Mazda to Elk Grove. I’d you want Excellent service talk to Lance or Kyle. They do take care More

by Dscurto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson, Lance Walk
Sep 09, 2019 -

Mazda of Elk Grove responded

Thank you for the 5-star review; we greatly appreciate your 6 YEARS of loyalty to Kyle, Lance, and all of our team in service! Until we see you next, happy motoring!

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