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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
434 Reviews

434 Reviews of Mazda of Elk Grove - Service Center

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December 30, 2019

This dealership/service department is great! Making appts is easy and service is always done well and quickly. Love the new video service cataloging what and how the service is done. More

by Joannebovee
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 30, 2019 -

Mazda of Elk Grove responded

Thanks for the awesome review, Joanne! We're so glad you had a great service experience with Lance and the rest of our team, from the service video to our quality of work. We'll see you next time!

December 29, 2019

Great job, Cory! Cory, who performed the service on my vehicle, did an excellent job on explaining (in video sent to my phone) the inspections he did. He explained the More

by mel916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory (tech.)
Dec 30, 2019 -

Mazda of Elk Grove responded

We appreciate you taking the time to share your experience with your technician, and we're happy to hear that you loved your service video! We're very happy to be able to make sure that your vehicle is running safely; happy motoring!

December 28, 2019

Great service and facility will not go to any other dealer after coming here couldnt get any better see you guys on my next service More

by Lwalk707
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson, Freddy Euler, Lance Walk
Dec 30, 2019 -

Mazda of Elk Grove responded

Thank you for the awesome recommendation! We're so happy to be your #1; we'll see you when you stop by next.

December 24, 2019

I have had excellent services from Freddy and Lance at the Service Department of Elk Grove Mazda. They both are fantastic people and have delivered above and beyond of what’s required of them. More

by Kimlum1234
Friendliness
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Lance Walk
Dec 26, 2019 -

Mazda of Elk Grove responded

Thanks for the 5-stars! We're happy to hear that you had a great experience with Freddy and Lance during your service visit. We'll see you next time!

December 22, 2019

They were very quick with my service and even provided me with a rental car for the day. Very happy with overall service and treatment More

by mathewboone
Recommend Dealer
Yes
Employees Worked With
Tommy Davis, Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Mathew, Awesome! We're happy to hear that your service was quick and fulfilling, from our teams work on your vehicle to your rental for the day. We look forward to the next time you stop by!

December 22, 2019

Mazda of Elk Grove has met and exceeded all my expectations from the day I bought my vehicle to the present day(4 years). The service department has been top notch, especially Lance and his Mgr. B More

by mickey owen
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Wow! Thank you for the awesome review; we're ecstatic to hear we exceeded ALL of your expectations for four years!! We greatly appreciate your continued loyalty, and are happy that Lance and Billy have been providing top notch service and council for the duration. Happy motoring, Mickey!

December 21, 2019

Always amazing service! I wouldn't want to take my car anywhere else. Lance and Kyle really take great care of us. I would recommend anyone in the Elk Grove area with a Mazda to go take it to them. More

by Nicoleathey
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson, Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Nicole, thank you for the awesome recommendation! We truly appreciate you taking the time to express your great experiences with Lance and Kyle in servicing your Mazda. Happy motoring!

December 19, 2019

Good work. Really liked the video. However, tire caps not tightened after service and lost 2 or they weren’t put back?? The rest of the service seems ok. More

by sixcx5
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 23, 2019 -

Mazda of Elk Grove responded

Hello, This is Billy Shields, service manager here at Mazda of Elk Grove. I'm sorry to hear the tire air caps are missing. I'd be happy to replace them for you, please give me a call at your earliest convenience 916-405-5068 or stop in the next time you're in town. We truly appreciate your business.

December 18, 2019

Always a pleasure dealing with EGM. They make service simple and easy. An added bonus, they return your car cleaner then when you brought it in! Thank you EGM! More

by Ari Levine
Recommend Dealer
Yes
Employees Worked With
Tommy Davis, Kyle Clauson
Dec 19, 2019 -

Mazda of Elk Grove responded

Always a pleasure dealing with you, Ari! We're so glad you had another great service experience, and that you enjoyed driving to your next destination in a cleaner car. We'll see you next time!

December 14, 2019

Lance was very helpful on both the phone and in person. He listened to all my concerns and answered all. my car serviced quickly and I was back on the road very happy with my experience More

by s.harris52
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 16, 2019 -

Mazda of Elk Grove responded

Thank you for sharing your phone and in person experience with Lance! We are so please he went above and beyond to make your Mazda service experience so wonderful. We look forward to the continued relationship.

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