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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
434 Reviews

434 Reviews of Mazda of Elk Grove - Service Center

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January 11, 2020

I was disappointed that the problem was not diagnosed. But I appreciate the rental and attempt made. No response to texts on 2nd day. I am afraid that my car may fail to start in the future. Thank yo More

by Kbgrab
Recommend Dealer
No
Employees Worked With
Freddy Euler
Jan 15, 2020 -

Mazda of Elk Grove responded

We apologize we could not diagnose and exact issue with your vehicle. I assure you we worked very hard to try and replicate and identify the issue at hand. As soon as you see something next, please stop in as we're always here to help.

January 11, 2020

They are the bestExcellent service, they strive to They are the best Excellent service, they strive to please the customers, very courteous, genuinely care for you and do their best to keep you satisf More

by Mazda Angie
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Jan 13, 2020 -

Mazda of Elk Grove responded

Angie, We appreciate the awesome recommendation! We're so happy your experience with our team was excellent, courteous, and satisfying. We look forward to the continued relationship!

January 09, 2020

Disappointed, called parts department if they do the price match and was told yes, then came in to find out they will charge Additionally for shipping More

by Go2dda
Recommend Dealer
No
Employees Worked With
Fang Yang
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Mazda of Elk Grove responded

This is Kao Chao, Parts Manager here. We apologize about any frustrations, it is true when we price match any MazdaUSA part, we take into account the shipping costs and match that exact cost it would be to get you the parts from MazdaUSA. Please explore our parts specials online if you are looking for any offers on parts in the future.

January 08, 2020

Thanks wonderful new building. The people through out the dealership are super. Great attitude thanks the video showing the work was a nice surprise see you next time More

by gboschee
Recommend Dealer
Yes
Employees Worked With
Khanh Ho
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2020 -

Mazda of Elk Grove responded

We appreciate the positive review. We're happy to hear you are loving the new remodel, and that your service experience was improved by your technician's personalized video of your vehicle's service.

January 05, 2020

Mazda of Elk Grove always treats me and my car right! Chris and Kyle in the service dept are always so kind and helpful by phone and in person and I feel that’s so important. I will always bring my car h More

by Eyefligh
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson, Gerlie Fevidal, DeAnnah Mass
Jan 06, 2020 -

Mazda of Elk Grove responded

We're so glad you continue to have great experiences with Chris, Kyle, and the rest of our team in servicing your Mazda. We appreciate your loyalty and look forward to the continued relationship!

January 02, 2020

Always a positive experience when I come here to service my vehicle. Everyone in the service department is so nice and helpful (special shout-out to Billie, Kyle, and Lance for being so great). I went to Mo More

by kt.bee
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Clauson, Lance Walk
Jan 02, 2020 -

Mazda of Elk Grove responded

Thank you for the terrific review! We truly appreciate your loyalty in making the drive out to us, and are very happy that you continue to have great experiences with our team. We look forward to the continued relationship!

January 02, 2020

Always exceed expectations when I come for service All the service on my Mazda 3 has been with Mazda of Elk Grove for one very important reason. Employees attention to my personal needs. And to add to More

by Lolablev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service.
Jan 02, 2020 -

Mazda of Elk Grove responded

Thank you for the 5-star review. We're so glad we could exceed your expectations once again during your service visit! We appreciate your loyalty to our team members and are excited to work with you again the next time you stop by.

January 02, 2020

Kyle has always helpful in set up appointment by phone and at site He is the reason why we continue service with Elk Grove Mazda. More

by Armita115
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Jan 02, 2020 -

Mazda of Elk Grove responded

Thank you for the awesome review of Kyle and our service team! We're so glad you had a great experience, from setting up the appointment to the work itself. Happy motoring!

January 01, 2020

I like the videos. They are very helpful with understanding what is going on with my car. The staff is friendly and knowledgeable. Thank you. More

by pjbagalayos
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Jan 02, 2020 -

Mazda of Elk Grove responded

You're welcome! We're glad you had a warm and friendly experience, and that your service video was a welcome update to the current status of your vehicle parts. Happy motoring!

December 30, 2019

Everybody is very welcoming. What I really like is they gave me options to save me a little money. That really helped me. I love seeing the video of everything going on with my car because it helps me make More

by Doubleg60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Walk
Dec 30, 2019 -

Mazda of Elk Grove responded

Terrific! We're super glad your service went well and that you feel comfortable and well informed about your vehicle. We look forward to the continued relationship!

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