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Mazda of Claremont - Service Center

Claremont, CA

4.8
355 Reviews

355 Reviews of Mazda of Claremont - Service Center

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April 04, 2025

Very nice enviroment and people. Car broker was phenomenal. Great car would buy again. thank you. More

by JZHIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Mazda of Claremont responded

Thank you for the wonderful feedback! We're so glad you enjoyed the environment, our team, and your experience with the car broker — we'll make sure to share your kind words. It means a lot to know you'd choose us again. Enjoy your great new car, and thank you for being part of the Mazda of Claremont family!

April 03, 2025

Dealership was very nice and clean. Staff was friendly and helpful. Went above and beyond to find what I was looking for. More

by tryn42021
Recommend Dealer
Yes
Employees Worked With
Arash Himmat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Maya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Mazda of Claremont responded

Thank you for your kind words! We're delighted to hear that you enjoyed our clean and welcoming dealership and that our team went above and beyond to find the perfect vehicle for you. Your satisfaction is our top priority, and we truly appreciate your support. Enjoy your new car, and let us know if we can assist you in the future!

April 03, 2025

I was pleased with the waiting room. There were snacks and it was clean. I appreciate the video on my car. The only thing that could be better was, when leaving, my car was parked very c More

by amter02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Mazda of Claremont responded

Thank you for your feedback! We're glad to hear you enjoyed our clean and comfortable waiting room, as well as the snacks and video inspection of your car. We appreciate you bringing the parking situation to our attention—we understand how important it is to have an easy and stress-free departure. We’ll work on improving this for a better experience next time. Looking forward to serving you again!

March 30, 2025

I waited 3 plus hours for an oil change with an appointment when I should have only waited 30 minutes. More

by dud3sboomstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Mazda of Claremont responded

I'm really sorry to hear about the long wait time, especially with an appointment. That’s definitely not the experience we aim to provide. We truly appreciate your feedback and will work to ensure better service moving forward.

March 26, 2025

Staff in the service department are always very welcoming. Thank you all, appreciate you all. More

by garcia_adri88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Mazda of Claremont responded

Thank you for your kind words! We’re so glad to hear that our service team continues to make you feel welcomed and appreciated. Your support means a lot to us, and we look forward to serving you again in the future. Thanks again!

March 22, 2025

Adrian addressed my car issues in a very professional manner and displayed exceptional customer service. I cannot say the same for how my car was left after the rear struts were replaced. I was hearing More

by mmendez217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Mazda of Claremont responded

Thank you for sharing your experience. We're glad to hear that Adrian provided professional and exceptional service, but we sincerely apologize for the issue with the rear struts. Your safety and satisfaction are our top priorities, and we understand your concern about the oversight. We appreciate you bringing this to our attention, and we will ensure this is addressed with our team to prevent future occurrences. Thank you for your patience, and we truly appreciate your feedback

March 09, 2025

My advisor was knowledgeable and helpful. Fast and efficient. In and out with ease. They are not trying to do the job I don’t need. My car was returned washed. More

by INYANGONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Mazda of Claremont responded

Thank you for your positive feedback! We're thrilled to hear that your advisor was knowledgeable, helpful, and efficient. We always strive to provide honest and necessary service, so it's great to know we met your expectations. Plus, we're happy you received your car back washed and ready to go! If you need anything else in the future, we’re here to help!

March 04, 2025

My initial call for service was on 3-1-25. I spoke with George, he was very informative, and knowledgeable. He kept me informed of every step of the process. I will definitely be coming back. More

by PMAREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Mazda of Claremont responded

Thank you for your feedback! We’re so glad to hear that George provided you with excellent service and kept you informed throughout the process. It’s wonderful to know that you’ll be coming back, and we look forward to continuing to serve you in the future!

March 01, 2025

Scheduled appointment for next day. Parts recalled/replaced no problem. Love my Mazda Service crew! More

by AMGKALEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Mazda of Claremont responded

Thank you for your great feedback! We’re so glad to hear that your appointment went smoothly and that the parts recall and replacement were handled without any issues. It’s awesome to know you love your Mazda of Claremont Service crew. We appreciate your trust in us and look forward to continuing to serve you!

February 28, 2025

Had an outstanding purchasing experience at this dealership. Would strongly recommend this team to friends looking to find their next vehicle. Not only did this dealership work with us to secure a More

by Happy Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riza Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin, Lena
Feb 28, 2025 -

Mazda of Claremont responded

Thank you for your fantastic review! We're thrilled to hear that you had an outstanding purchasing experience with our team. Colin, Lena, Riza, Roy, and Amy will be so happy to know they made the process smooth, quick, and enjoyable for you. It’s great to hear that our service department also took great care of you! We truly appreciate your recommendation and your support. Enjoy your new vehicle, and let us know if we can assist you in the future!

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