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Mazda Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
187 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3500 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 153 service reviews

June 01, 2026

The car was not washed after the service and the waiting area was freezing cold More

by Mahsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the name
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May 31, 2026

The service here is easy to schedule on the app, and they get it done pretty quickly. More

by LITLGUY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyler
Report | Print
May 31, 2026 -

Mazda Thousand Oaks responded

It’s great to hear the app made scheduling your Mazda CX-5 service straightforward and that our team completed it quickly. We look forward to your next visit. Roger Chammas rchammas@browningautogroup.com

May 31, 2026

It was very easy and smooth, Mike was an excellent help! I love Mazda TO More

by TREJOMORGAN
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 31, 2026 -

Mazda Thousand Oaks responded

It’s great to hear that servicing your Mazda CX-30 went smoothly and that our team could help. Thank you for sharing your positive feedback and for choosing us for your Mazda care. We look forward to assisting you again. Roger Chammas rchammas@browningautogroup.com

May 31, 2026

Unlike some of your competitors you don’t provide Loaner cars for your customers yo drive while their car is being service. I am otherwise satisfied with the service. Also the cars are never washed. More

by OLUWOKOLUSOLA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the people I have dealt with have been generally polite and honest.
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May 30, 2026

JC was great to work with. Car was done on time and appreciate the video More

by Skuehnert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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May 30, 2026 -

Mazda Thousand Oaks responded

Thank you for letting us know your Mazda CX-70 PHEV was completed on time and that the video overview was helpful. We’re glad our service advisor ensured everything went smoothly. We’re here to support any future needs you may have. Roger Chammas rchammas@browningautogroup.com

May 29, 2026

Love it, efficient, thoughtful, helpful and very knowledgeable Detailed breakdowns of recommendations are easy to understand More

by SARAKRUFFNER
Recommend Dealer
Yes
Employees Worked With
Jc
Report | Print
May 30, 2026 -

Mazda Thousand Oaks responded

Thank you for sharing your experience with your Mazda CX-5 service. We’re glad our team could provide knowledgeable, detailed recommendations in an efficient, clear way. We look forward to assisting you again. Roger Chammas rchammas@browningautogroup.com

May 29, 2026

They are always exceptional. I have been going to them for many years, and I wouldn't think of going anywhere else. More

by SUNSHINEM.ENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc
Report | Print
May 29, 2026 -

Mazda Thousand Oaks responded

Hearing that you’ve trusted us with your Mazda3 for so many years is rewarding. We’re honored to keep your Mazda3 in great shape. Please stop by anytime for your next service. Roger Chammas rchammas@browningautogroup.com

May 27, 2026

Poor communication during service. Did not complete services requested. Did not apply coupon. Did not have the amenities listed on the website when I scheduled the appointment. Rude wo More

by Maggatu82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Jun 01, 2026 -

Mazda Thousand Oaks responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Roger Chammas rchammas@browningautogroup.com

May 24, 2026

Easy to make an appointment. Vehicle was ready as promised. Everything was clear and up front. More

by MARKRANIERI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
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May 24, 2026 -

Mazda Thousand Oaks responded

It’s great that scheduling was simple and your Mazda CX-5 was ready exactly when promised. We’re glad all estimates were upfront and clear. Thank you for your feedback and we look forward to serving you again. Roger Chammas rchammas@browningautogroup.com

May 22, 2026

Gave a loaner car with only 70miles and does not reimburse for gas. Only reason I need the loaner was because a service wasn’t done when it was initially supposed to be and I had to go back. More

by EROSEFASHO
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Chammas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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May 28, 2026 -

Mazda Thousand Oaks responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Roger Chammas rchammas@browningautogroup.com

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