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Mazda Thousand Oaks

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.7
181 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3500 Auto Mall Dr

Thousand Oaks, CA

91362

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Showing 148 service reviews

May 29, 2026

Love it, efficient, thoughtful, helpful and very knowledgeable Detailed breakdowns of recommendations are easy to understand More

by SARAKRUFFNER
Recommend Dealer
Yes
Employees Worked With
Jc
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May 29, 2026

They are always exceptional. I have been going to them for many years, and I wouldn't think of going anywhere else. More

by SUNSHINEM.ENGLISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc
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May 29, 2026 -

Mazda Thousand Oaks responded

Hearing that you’ve trusted us with your Mazda3 for so many years is rewarding. We’re honored to keep your Mazda3 in great shape. Please stop by anytime for your next service. Roger Chammas rchammas@browningautogroup.com

May 27, 2026

Poor communication during service. Did not complete services requested. Did not apply coupon. Did not have the amenities listed on the website when I scheduled the appointment. Rude wo More

by Maggatu82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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May 24, 2026

Easy to make an appointment. Vehicle was ready as promised. Everything was clear and up front. More

by MARKRANIERI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
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May 24, 2026 -

Mazda Thousand Oaks responded

It’s great that scheduling was simple and your Mazda CX-5 was ready exactly when promised. We’re glad all estimates were upfront and clear. Thank you for your feedback and we look forward to serving you again. Roger Chammas rchammas@browningautogroup.com

May 22, 2026

Gave a loaner car with only 70miles and does not reimburse for gas. Only reason I need the loaner was because a service wasn’t done when it was initially supposed to be and I had to go back. More

by EROSEFASHO
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Chammas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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May 28, 2026 -

Mazda Thousand Oaks responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Roger Chammas rchammas@browningautogroup.com

May 22, 2026

I told JC what I needed he understood everything I had some questions. He explained it to me and my car is purring along. More

by jeff.greenfield
Recommend Dealer
Yes
Employees Worked With
JC Misko
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May 22, 2026 -

Mazda Thousand Oaks responded

Thank you for sharing your experience and the five-star rating. We’re glad we could address your questions and that your Mazda CX-5 is purring along. Roger Chammas rchammas@browningautogroup.com

May 17, 2026

Excellent service. Very professional and friendly. I Will definitely be a repeat customer. Much closer to home. More

by mdconte50
Recommend Dealer
Yes
Employees Worked With
Mike Hulette
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May 18, 2026 -

Mazda Thousand Oaks responded

It’s great to hear our team delivered professional and friendly service on your Mazda CX-30. We’re glad our convenient location makes it easy for you, and we look forward to your next visit. Roger Chammas rchammas@browningautogroup.com

May 17, 2026

In the past, I was told my tire tread is really poor and I need them replaced, but when I took them to two other places, they said the tires were fine... so I'm concerned that I am being told for the purpos More

by Malini1017
Recommend Dealer
No
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May 21, 2026 -

Mazda Thousand Oaks responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Roger Chammas rchammas@browningautogroup.com

May 15, 2026

Made what seemed like a crisis smooth and not costly Responsive, efficient helpful customer oriented More

by masonmindell
Recommend Dealer
Yes
Employees Worked With
Michael? Mike? Service department
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May 15, 2026 -

Mazda Thousand Oaks responded

We’re pleased our team turned a stressful situation into a smooth, cost-effective service for your Mazda CX-5. Hearing that our responsiveness and efficiency met your needs means a lot. Thank you for the five-star review. Roger Chammas rchammas@browningautogroup.com

May 15, 2026

I brought the car by appointment. I was met pretty much on time. I dropped it off. I got a delightful video telling me about the service and it was ready soon after. More

by brasstab
Recommend Dealer
Yes
Employees Worked With
Kyler
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May 15, 2026 -

Mazda Thousand Oaks responded

Thank you for sharing your positive experience with your Mazda CX-90. We’re glad the appointment timing was convenient and that the video update kept you informed as your car was ready quickly. Roger Chammas rchammas@browningautogroup.com

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