Mazda Thousand Oaks

BUYER BEWARE! This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to vie This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to view? Eventually I got photos. I asked if the sale price was correct only to find they added the pre-sale price to the OTD. When I mentioned this they said they will only honor the price if I came in, EVEN though they already confirmed the price and it should already be honored when Matt agreed to the sale price??? (Please refer to the screenshots) When I finally got the break down, they added "optional fees" but essentially told me they were mandatory. I said they are NOT and he kept standing his ground. I asked him to show the the product add-ons contract and he said he couldn't do that over chat (but in reality its because the contract says that these charges are VOLUNTARY). I told him that forced add-ons are actually something that's going through a lawsuit right now and he said he had to close the chat. I have screenshots of the entire conversation. More

Have bought 5 cars from Cynthia at Neftin. [1 Mz3, 1 Mz6, 2 Miatas and a CX-5] Every transaction has been positive, no games or gimmicks. Pretty much all of them started with a phone call and one visit to fi 2 Miatas and a CX-5] Every transaction has been positive, no games or gimmicks. Pretty much all of them started with a phone call and one visit to finish the deal and pick vehicle up. All scheduled maintenance has been performed promptly and correctly. More

Dishonest & Incompetent First, I realize my comments are a little lengthy, but could save you hundreds of dollars. My visit started February 2020 with my second visit regardi First, I realize my comments are a little lengthy, but could save you hundreds of dollars. My visit started February 2020 with my second visit regarding a recall for passenger airbag. When arriving I had them look at my "check engine light" which was on, though my car's performance seemed fine. I even let them know that all my spark plugs, and two of fhe four coils had recently been replaced. They guaranteed that if I paid the $99 fee they could pin point my exact problem as to why engine light was on, which I agreed to. I end out getting a call announcing that all four spark plugs needed to be replaced because suppossably the wrong size had been put in, also, though I had made clear 2 coils were fairly new, they stated I needed to replace all four. My husband was told the total bill was $866, which we reluctantly decided it was worth it to get a few more years out of the car. After getting car back a day later, the very next morning "check engine light was back on. I called them that Thursday morning and was told they couldn't possibly see the car for another 6 days! On top of that problem, my "air bag light" was staying on, which meant something was wrong with that too, which caused loss of the use of the car until I could take to my mechanic, which I did. They discovered that the sensor light for air bag had not been cleaned or reconnected. For $125 both the engine light and my air bag light were fixed, as opposed to Mazda charging my $922 for completely unnecessary work.. I've tried to talk to them, even showing receipts stating their failure, but in the end they only compensated me $308!!!! If you have a Mazda and feel a need to go to dealership for your repairs, I strongly suggest you choose the new Mazda Dealership that recently opened in Oxnard. I realize it is an extra distance, and I believe this one I dealt with in Thousand Oaks counts on the fact that most people really don't have other choices nearby so they take advantage of that fact. I can also highly recommend Star Automotive in Newbury Park. I have found them knowledgeable and honest. More

Thank you for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John G for the opportunity to express my appreciation for such a fine dealership as Neftin. I also want to express my appreciation for my service rep John Garcia, Mark Gupton, and the entire office staff. It is a pleasure doing business with you. More