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Mazda Roseville - Service Center

Roseville, CA

4.5
47 Reviews

47 Reviews of Mazda Roseville - Service Center

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November 01, 2024

Once I was able to get in, the service was great. It took three weeks to get in because no loaner cars were available. More

by richdubose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Mazda Roseville responded

Rich, Our sincerest apologies for the wait on your service. Loaners are first come first serve and at times some of those services run longer than anticipated due to waiting on parts or warranty approvals. Although no excuse, we appreciate your patience and want you to know we truly value your business.

October 30, 2024

thank you always to Josh. very courteous, professional, helpful addressing any questions i had.. i appreciate the extra help he provided me when o had issues with the apple c More

by TRUDELLDAVID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad to hear that Josh was amazing help! Our customers are our top priority and we're happy to know we hit the mark! We appreciate the kind words and look forward to a long-lasting relationship!

October 30, 2024

Our buying experience with Carlos as our salesperson was enjoyable. He was very knowledgeable with Mazda and the CX5. John worked with us to get a good deal and Max was very friendly and efficient in prep More

by kerie
Recommend Dealer
Yes
Employees Worked With
John Saiyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Cuadras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Avina
Oct 31, 2024 -

Mazda Roseville responded

Thank you for sharing your wonderful experience with us! It's great to know Carlos and John ensured your experience was as seamless as possible. We truly appreciate your recommendation and look forward to welcoming your friends and family whenever they’re ready to find their perfect car. Enjoy your new Mazda CX-5, and we’re here for anything you need down the road!

October 30, 2024

Had oil change, tire rotation and coolant exchange done while I waited. Service was quick, although it appears my car was ready but the service advisor was waiting for me to electronically acknowledge the More

by Otto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Burnett
Nov 01, 2024 -

Mazda Roseville responded

Otto, Thank you for your 5-star review! We’re glad to hear you enjoyed our quick service and comfortable waiting area—along with the coffee! We apologize for the additional wait time and appreciate your patience as we ensured everything was properly communicated. We're thrilled to know you plan to return, and we look forward to serving you again in the future!

October 29, 2024

Unbelievable Service. I will never take my Mazda anywhere else. I now see why this dealership has such an amazing reputation. Words cannot express how amazing this service More

by Quin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niki Hutchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Mazda Roseville responded

Quin, Thank you for sharing such an incredible review! We're beyond grateful for your kind words and thrilled to hear about your positive experience with our service center. We understand that extended repairs can be challenging, and we’re glad to have been able to assist with the navigation screen and warranty coverage, ensuring you were taken care of the entire time. We're also happy that the loaner vehicle made things a little easier for you. Nikki and the rest of the team work hard to provide top-notch service, and it's wonderful to see that recognized. We look forward to continuing to take care of your Mazda in the future. Thanks again for the recommendation!

October 29, 2024

Always ready to help with our selection of vehicles and leasing arrangements. This was our fifth Mazda. More

by rdkeefe72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Park
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sherman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Mazda Roseville responded

Thank you for your continued loyalty and for choosing us! We're always here to help with vehicle selection and leasing arrangements, and it's wonderful to know we’ve earned your trust over the years. We look forward to serving you again in the future. Enjoy your new Mazda, and thank you for being part of our family!

October 28, 2024

Roseville is my go-to dealership for getting my car serviced. Josh was really kind and helpful. I had a service contract with another company and he handled it with ease. I also like the video asse More

by daryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mazda Roseville responded

Daryl, Thank you so much for your thoughtful review! We're honored to be your go-to dealership for service. It’s great to hear that Josh was kind and helpful, especially in handling your service contract smoothly. We're also glad you enjoyed the video assessment—we believe transparency and communication are key! Accountability, customer service, and great results are exactly what we strive for, and we're thrilled that you experienced all three. We look forward to continuing to take care of your vehicle!

October 25, 2024

We love the service department at Mazda Roseville - always so helpful and quick! Love all the communication and flexibility! More

by courtneyloveday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mazda Roseville responded

Courtney, Thank you for sharing your experience with our service department! We're so glad to hear that you love the helpfulness, quick service, and communication. Providing flexible and efficient service is our priority, and it's wonderful to know we're hitting the mark. If you ever need anything, don't hesitate to reach out—we're always here for you!

October 24, 2024

The service department does a great job at providing timely, courteous, and affordable service. The service advisor did a great job of thoroughly explaining the recommendations. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Mazda Roseville responded

Thank you for your wonderful feedback! We are so glad you had a great experience in our service department. We appreciate your trust in us and look forward to serving you again in the future!

October 23, 2024

Very professional and timely service o the oil change and tire too for my Mazda More

by donkathy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Struthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Mazda Roseville responded

Thank you for the 5-star review! We are so glad you had a quick and efficient visit to our service department. We look forward to assisting you again in the future!