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Mazda Of Lodi - Service Center

Lodi, NJ

4.6
1,453 Reviews

1,453 Reviews of Mazda Of Lodi - Service Center

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July 29, 2022

Great efficient and timely service! I feel like a VIP every time I visit to have my vechicle serviced. More

by sdc630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 01, 2022 -

Mazda Of Lodi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Of Lodi, we look forward to having you as one of our valued customers for many more years to come!

July 29, 2022

Mazda sucks! Came with brake disk problem, with warranty but they did not fixed it More

by MDAVID05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diane Braun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dre Brownridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Mazda Of Lodi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 28, 2022

Rosie was pleasant and lovely to work with and delivered as promised. I will definitely bring back my car to serviced More

by jsmith3705
Customer Service
Recommend Dealer
Yes
Employees Worked With
Dre Brownridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Mazda Of Lodi responded

Thank you for choosing Mazda Of Lodi, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 28, 2022

Quick, efficient, complete with video summary. I can’t think of any way to make it better. Very impressive service. More

by PETSIOS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Diane Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Mazda Of Lodi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 28, 2022

fast service, rosie made sure everything was taken care of and got my car in and out same day. i wish i was able to get my first 5,000 mile service taken care of, but i learned that it’s only complimentary More

by CGONZALEZ6118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie (service dept) 5000 STARS
Jul 29, 2022 -

Mazda Of Lodi responded

Thanks for sharing your thoughts about your experience with Mazda Of Lodi. We appreciate your business and hope to see you again soon!

July 28, 2022

This was the worst experience. They wanted me to have repairs for 5k done (my Mazda is only 4 years old) and when I asked what it all is they started to role their eyes and told More

by matthias0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
In service dep.
Aug 01, 2022 -

Mazda Of Lodi responded

Thank you for providing this feedback, Matthias, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 27, 2022

Service was friendly and professional and completed in the time frame I was told to expect. More

by SMITHR4RACHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Idk
Jul 28, 2022 -

Mazda Of Lodi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 27, 2022

Delivery was prompt and the vehicle was in pristine condition. I am pleased with the product thus far. More

by wfmcneely10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know. I used a Broker
Jul 28, 2022 -

Mazda Of Lodi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 26, 2022

The service was great when they opened, now they are starting to nickel and dime you for service. Still better than other dealerships in the area, and certainly better than the ones on route 4, ESPE More

by Hvservices7+lodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember who I dealt with, some woman in service
Jul 30, 2022 -

Mazda Of Lodi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 26, 2022

Great service, fast and convenient location. They don’t pressure you to service your car for things that are not necessary. They walk you through the process and they have a nice waiting area. More

by GLHENDASARNELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Estevez
Jul 27, 2022 -

Mazda Of Lodi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mazda Of Lodi!

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