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Mazda Of Lodi - Service Center

Lodi, NJ

4.6
1,513 Reviews
Call Service Center (973) 594-1700

1,513 Reviews of Mazda Of Lodi - Service Center

Sort by
January 16, 2025

I had a good experience with Matt Dalia and Galen buying my CX 90. They were great to deal with. More

by khawaja_kamran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galen Dorry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Dalia
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Jan 17, 2025 -

Mazda Of Lodi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and Galen met your expectations. Thank you again for choosing Mazda Of Lodi. We look forward to having you as one of our valued customers for many more years to come!

January 13, 2025

Rosie provides the best customer service I’ve ever received from a dealership. Informative, helpful, empathetic, and I know the car will bring me the joy I hope for when leasing with Mazda. More

by SHAWNMRUBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
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Jan 13, 2025 -

Mazda Of Lodi responded

Hi Shawn: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 12, 2025

The service dept did a great job certifying my car. It took a little longer than I expected. More

by denise1135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galen Dorry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Mazda Of Lodi responded

Thank you for taking the time to share your feedback with us, Denise. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 12, 2025

Everyone was super helpful and conducted themselves with professionalism and ensures they provided me with the best service. More

by jthompson3028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah and service team
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Jan 13, 2025 -

Mazda Of Lodi responded

Thanks for sharing about your experience with Mazda Of Lodi. We appreciate your business and hope to see you again soon!

January 12, 2025

Rosie was very nice and whom ever worked on my car was great, thorough and informative. More

by vivpaola22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie
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Jan 13, 2025 -

Mazda Of Lodi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 09, 2025

Rob was amazing. I got to the dealership. Met him in 5 minutes. Signed all the documentation. He explained everything. Then we went to the car. He familiarized me wit More

by ARZAN
Recommend Dealer
Yes
Employees Worked With
Rob
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Jan 09, 2025 -

Mazda Of Lodi responded

We are very happy to hear that Rob provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 09, 2025

Quick, reliable and exceptional service. Rosie and Barbara are a pleasure to work with. The interactive texting with the mechanics is great. More

by RAP914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose and Barbara
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Jan 09, 2025 -

Mazda Of Lodi responded

It's great to hear that Rosie and Barbara was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Of Lodi!

January 09, 2025

I’ve visited Mazda Lodi twice now to get service done on my car and each visit has been a pleasant experience. Debbie was my service advisor for my recent visit and she was super professional and friendly a More

by grace_moon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Cedeno
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Jan 09, 2025 -

Mazda Of Lodi responded

Grace, Thank you for your business and this review. We're happy to hear Debbie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 09, 2025

Mazda of Lodi provided great service in a timely manner! I would definitely recommend them to service your vehicle! More

by LaPenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah 5 stars!!!
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Jan 10, 2025 -

Mazda Of Lodi responded

Thank you for choosing Mazda Of Lodi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 09, 2025

Basic service was supposed to take 1 hour and ended up being 3 hours. Techs lost one of our wheel locks and refused to provide a new one without payment. Very unprofessional and frustrating, especially si More

by joetinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 12, 2025 -

Mazda Of Lodi responded

Joe, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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