Mazda Of Lodi - Service Center

First Service Came in for my first service on my mazda 3, oil change and Rotation. Love the free Starbucks. Great pricing and customer service. Will recommend to an Came in for my first service on my mazda 3, oil change and Rotation. Love the free Starbucks. Great pricing and customer service. Will recommend to anyone who owns a mazda, great place to deal with. 2 thumbs up! More

Living up to expectations with few hiccups. My journey starts in October 2014 when I meet James and discuss how I have been eyeballing the CX-5 with AWD and 2.5. James addresses all my concerns My journey starts in October 2014 when I meet James and discuss how I have been eyeballing the CX-5 with AWD and 2.5. James addresses all my concerns and we have an immediate rapport. Little do I realize on my way to Mazda it will be the last time I drive Goldie. (My gold 1999 Saturn SL2.) I am upset to learn that my Air National Guard plates are not transferrable because it is considered a vehicle upgrade. As a recently retired vet of 24 years it is like giving up two loves. My car of 16 years and my plates of over 20 years. Nicole works tirelessly with the DMV and successfully has my plates transferred to my silver CX-5. "Sylvia" never looked so good and I am always reminded of Goldie, my first new car. Things get a little sour about March someone hit-n-run Sylvia. The body work is done by a local shop dealing with Mazda and they do not return the car back in pristine condition on the inside. The outside bodywork itself is perfect. Mazda gives it a detailing before returning it to me. But upon further inspection at home I realize I am not happy with the detailing work. Knowing my oil change is not far off I wait to make the point on that day. I am still feeling the $500 deductible sting when a screw is discovered near the sidewall of my right rear tire during my first free oil change with Mazda. I know that has to be a local creep who screws the right rear tire of my neighbor three Sunday's in a row. Having passed up on the tire warranty I am now facing a hefty new tire of well over $300! The manager offers me a 10% discount for being a loyal new customer and Dave of the Service Department cuts me some breaks. I even receive another free detailing job to clean up the mess left behind from last time. Dave is with me as I inspect the new detailing and gladly gets the spray and cloth to touch up some essential spots which were missed. Like driving home a new car all over again. The body work took a few days longer than I had hoped, I did have to wait 5 days for a new tire but the old one held up. Any displeasure is always met with an earnest attitude to make it better. So how can I complain? The great staff just makes owning a great car that much more pleasant. I know Mazda appreciates my military service and appreciates me as a customer. After all, they receive my business after I walk out of most of the other major dealers in my area. If they keep giving me good old fashioned deals and good service, Mazda of Lodi will have a customer for life and my high recommendation. I really feel like I have friends at Mazda of Lodi. Keep shooting for 5 stars. More

great dealership Henry and his staff in both service and parts are very friendly and it is a pleasure coming here for service. Would recommend this facility to all my Henry and his staff in both service and parts are very friendly and it is a pleasure coming here for service. Would recommend this facility to all my friends and family More

TOO MUCH TALK AND VERY LITTLE WORK We purchase a Mazda 3 on August 2010, we requested a remote starter to be installed in the vehicle by them. In 3 years the car has been towed twice to We purchase a Mazda 3 on August 2010, we requested a remote starter to be installed in the vehicle by them. In 3 years the car has been towed twice to the dealer due to electrical problems because of the remote starter the dealer installed. Now we went back to the dealer because again every time we lock the car it starts up right away, and now the dealer says that because the car is out of warranty we have to pay to get it fixed and also the remote starter it is not a mazda product, that what they use is an after market product. The car is only 16,000 miles and we requested this feature to be installed at the dealer thinking they use brand parts. This happened Saturday and they were suppose to call back next Monday, is Wednesday already and nothing. I just called and the guy that answers the phone unbelievable harsh and rude said the manager will call back today...we will see about that. I will get busy now contacting Mazda Headquarters on this dealer. More

I took the car to the dealership to have my cooling module fixed. My check engine light was also on and I had an issue with the car surging at 1/4 of a tank and below. I figured I'd get this looked at. module fixed. My check engine light was also on and I had an issue with the car surging at 1/4 of a tank and below. I figured I'd get this looked at. They explained it was one thing and recommended several things done. Since my car is 2007 with 80k miles, I figured it wouldn't hurt. I spent $1800 only to have the problem not resolved. I had to take it back 2 more times because the light continued to come on. The last came back on again after the 3rd repair and now they are saying it is another issue. Car still surges so it most likely was the fuel pump. Now after complaining and threatening to write reviews, all they can offer was to give me back $2700 I spent on useless repairs to put towards a new car from them. Car runs fine except when it is at 1/4 tank or less of gas. I figured the dealer could fix the engine light problem, but they didn't. Even the one time they agreed to give me a loaner and it was not there when I went to I had to take it back when there was one available. They also did not check the gas and marked down it had 1/4 of tank when it was on E. Luckily, there was a gas station next to it so I could put in a few dollars.. One issue after another and $2800 later and the light remains on with the same issue. THEY ARE INCOMPETENT. STAY AWAY AND GO TO YOUR LOCAL MECHANIC!!!!! Stay away from this place. They do not care about you or your wallet. The GM who made the offer of putting the $2700 towards a new car can't even give me a quote online without me coming in. Been there on multiple occasions only for additional stress.. Not really a feasible option for me when I still owe $7600 in the current car. More

The service department is a rip off. My 8 1/2 month pregnant wife took our CX-9 in for servicing in November, 2012, and although they promised us a loaner car when we made the appointment, there was no pregnant wife took our CX-9 in for servicing in November, 2012, and although they promised us a loaner car when we made the appointment, there was none available when she got there. So they said they had a deal with the local Enterprise where my wife could get a car there for no charge. She confirmed multiple times that there would be no charge. And yet a month later we got a charge from Enterprise. So she called the dealership and was told that shouldn't have happened and they would take care of it. They called us again a couple of days later and said Enterprise would credit us 1/2 the amount of the rental and that Mazda would send a check. A month later after getting no check from Mazda, she called again and was told that they would give us a credit on the account instead. She tried multiple times to talk to the Manager since that wasn't what was originally promised but never got a call back. Now they are saying that we don't even have a credit on the account, and that unless we have something in writing from them, "good luck" So our advice to you is get everything in writing, signed by the manager or don't believe a word you hear. More

Yovany heard me wishing my Sport CX-5 was a Touring and helped me make it come true!!! I left with my dream car. Thanks Yovany!!!! helped me make it come true!!! I left with my dream car. Thanks Yovany!!!! More

I called to schedule the service appointment and they set up the appointment but when I got there the next morning they were giving me a bad attitude. Got hostile. Said I was not allowed service and they cou up the appointment but when I got there the next morning they were giving me a bad attitude. Got hostile. Said I was not allowed service and they could not tell me why? I asked for a manager and he said he was not there and I asked for his name so I could call him and he only would give me his first name and no phone number. Just a bad experience. Would never go back there for any reason. They dont know how to treat or respect people. More

I have a 98 Mazda Protege and as much as I would love to buy a newer model car, it wouldn't make much sense as I live and park my car on the streets of NYC. My Protege actually is a great car but I've had buy a newer model car, it wouldn't make much sense as I live and park my car on the streets of NYC. My Protege actually is a great car but I've had some idling problems since Sept and I've taken my car to several mechanics including a mazda service in Queens. Nobody got even close to finding the problem. Lodi Mazda they fixed it. And Junior my mechanic his work ethic is outstanding. My car feels as good as brand new. Gas mileage was always good but now its even better. I can't tell you how pleased I am. And yes I will come back. More

Best Car Purchase Ever! as a first time buyer, The Best Car Purchase Ever! as a first time buyer, The sales person was knowledgable without being too persistant. made the entire experience very ccom Best Car Purchase Ever! as a first time buyer, The sales person was knowledgable without being too persistant. made the entire experience very ccomfortable and hassle free. The offers he provided where excellent and made alot of sence, great warranty and aditional protection (like the 5 years of tire and rim insurance for only 10 bucks additional a month) are a no brainer. deffenetly would recommend this particular dealership and sales person to any one i know interested in taking the leap into a new vehicle. the sales person literally worked his magic and was very flexible as well as reasonable in his offers. mind you, the only reason i came into the dealership was for a check engine light that had been bugging me for weeks on my 04 mazda 3 and possibly a new clicker. now im not that easily persuaded, but i was defenetly impressed with this sales person. he even hooked up my phone via bluetooth to the voice activated system in the car. all under an hour and a half. thank you omar proud owner of a 2012 mazda 3 More