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Mazda Of Lodi - Service Center

Lodi, NJ

4.6
1,450 Reviews

1,450 Reviews of Mazda Of Lodi - Service Center

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March 29, 2022

The service department was amazing. The woman helping me was super nice and helpful. She was very attentive and kept updating me every step of the way. More

by L.ROMATOWSKI2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosin
Mar 29, 2022 -

Mazda Of Lodi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mazda Of Lodi!

March 29, 2022

They were quick to fix my car's issue, and since it was under warranty, didn't charge me anything. Very communicative throughout the process. More

by MikeR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikita
Mar 29, 2022 -

Mazda Of Lodi responded

Thank you, Mike, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 29, 2022

Rosi made the whole experience amazing! She kept me in the loop the whole process and she was courteous and friendly. More

by ROBERTEDWARDS1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosi
Mar 29, 2022 -

Mazda Of Lodi responded

Thank you so much for your kind words, Robert, and for taking the time to leave us this wonderful feedback!

March 29, 2022

Friendly and courteous service. Rosie was a great help in the service department. The texting service informing me of car service is great. More

by seegar208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosin
Mar 29, 2022 -

Mazda Of Lodi responded

We are very happy Rosie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 28, 2022

They were great getting me my car during these hard times. I was always aware of what was going on More

by ORNELAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Braun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mazda Of Lodi responded

Thank you for choosing Mazda Of Lodi, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 28, 2022

More than happy. Kelly was very helpful, she was very clear in explaining the services that the dealer offers. I liked the video that the technician made. More

by Carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Stucy
Mar 28, 2022 -

Mazda Of Lodi responded

Thanks for sharing your thoughts about your experience with Mazda Of Lodi. Kelly and our team appreciate your business and hope to see you again soon!

March 28, 2022

They are Professional, fast and friendly. Rosy took care of all my needs quickly. Im very satisfied with their attention. More

by ALBAHIC88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ramirez , Carlos Estevez, Diego Molina
Mar 28, 2022 -

Mazda Of Lodi responded

We appreciate your business, Rosie and our team looks forward to serving you again soon!

March 27, 2022

Even i was running late for my appointment, they understood with an excellent customer service and maintenance. More

by Marisol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago and Rosie, Carlos Estevez
Mar 28, 2022 -

Mazda Of Lodi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Of Lodi, we look forward to having you as one of our valued customers for many more years to come!

March 27, 2022

Failed to replace faulty module even after replicating issue and asking specifically for this to be done. They were in a rush to get me out the door. Previously they disregarding my request to check a tir More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk
Apr 13, 2022 -

Mazda Of Lodi responded

Thank you for your review. We're sorry your visit didn't go as planned, Chris, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 27, 2022

Went in for an aligment and what a difference it made. Great service as always! More

by EDDYAUNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie
Mar 28, 2022 -

Mazda Of Lodi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mazda Of Lodi.

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