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Mazda Of Lodi - Service Center

Lodi, NJ

4.6
1,453 Reviews

1,453 Reviews of Mazda Of Lodi - Service Center

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June 27, 2022

The customer service at Mazda of Lodi is fantastic! They are always so cheerful and a pleasure to work with. I also don’t mind having to wait there as the waiting area/accommodations are so nice. More

by beccameeker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Mazda Of Lodi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

June 27, 2022

They were very quick, courteous and professional. When it wa a known it’d take longer to fix our car, a loaner was provided immediately. That was really above and beyond! More

by jaffe.correa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Mazda Of Lodi responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

June 27, 2022

Excellent service and timely! Everyone was extremely helpful, price was reasonable and work was well done. More

by JORDAN83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Mazda Of Lodi responded

Thank you, Jordan, for sharing your thoughts about your experience with Mazda Of Lodi. We appreciate your business and hope to see you again soon!

June 26, 2022

Amazing facility! Didn’t expect to see what I saw once I went inside. Very attentive staff. The mechanical team rep was very attentive and gave all detailed explanatio More

by ILONAMASTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was manager of Service dep
Jun 27, 2022 -

Mazda Of Lodi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 26, 2022

I didn't have to wait. I was let in right away. The service was finished promptly. The person I worked with answered all of my questions I had. At the end they text you a v More

by romandala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly
Jun 27, 2022 -

Mazda Of Lodi responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thanks for choosing Mazda Of Lodi!

June 26, 2022

They provide a high level of communication and customer service in their state of the art facility. More

by charleneville
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rosin Ramirez
Jun 27, 2022 -

Mazda Of Lodi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 25, 2022

I arrived late for my appointment due to an emergency. I was greeted with full understanding and great courtesy. I am very pleased with the service and the employees. More

by Hbode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Intake Service dpt employee
Jun 27, 2022 -

Mazda Of Lodi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mazda Of Lodi. Please don't hesitate to reach out if you need anything else.

June 25, 2022

Excellent work and good job. I have a good time with those guys. Thanks you so much More

by qm32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Braun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dre Brownridge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Henny Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Noble
4.0
This rating includes all reviews, with more weight given to recent reviews.
Galen Dorry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Estevez, Ethan Luarca, Diego Molina
Jun 27, 2022 -

Mazda Of Lodi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 24, 2022

Very pleased with the service but not satisfied at all with the charges for labor. When I was told of what the car needed, I was never informed that the price given did not included the labor. I thought More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikita
Jun 27, 2022 -

Mazda Of Lodi responded

Thank you for taking the time to submit a review. We take pride in good service and are happy to hear you were satisfied with the quality of our work. If you would like to further discuss your concerns regarding the labor charges, feel free to contact us directly at your convenience.

June 24, 2022

Service was terrific and everyone courteous. Very understanding and fast service. A very good dealership; I highly recommend them! More

by @ gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jun 27, 2022 -

Mazda Of Lodi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Of Lodi, we look forward to having you as one of our valued customers for many more years to come!

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