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Mazda Of Lodi - Service Center

Lodi, NJ

4.6
1,453 Reviews

1,453 Reviews of Mazda Of Lodi - Service Center

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June 28, 2022

The staff is very courteous and polite. appointments are easy to make and very easily available. More

by NICCIRN796
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rosie
Jun 29, 2022 -

Mazda Of Lodi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 28, 2022

The service manager was very attentive to my needs and made sure I was comfortable for the entire time. Had a flat and needed to get a claim processed for warranty, they had it done same day! Which was am More

by stephaniemay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 29, 2022 -

Mazda Of Lodi responded

Stephanie, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

June 28, 2022

After jumping through several hoops to get my issue resolved, my car works as it should. Usually have a good experience, but the last few times have not been okay at all. The service manager Rosie is g More

by LEACH.MICHAEL724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Ramirez
Jul 02, 2022 -

Mazda Of Lodi responded

Michael, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Rosie so that we can speak directly, we'd love to address your concerns in detail.

June 28, 2022

Best service department! !! I would recommend this dealership to everyone. Worth driving from NYC to buy and maintain my Mazda More

by MICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie
Jun 29, 2022 -

Mazda Of Lodi responded

Michael, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mazda Of Lodi, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2022

They figured out what was wrong and did a full inspection of my car. Fast enough. More

by SHAMARHENRY15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikita
Jun 29, 2022 -

Mazda Of Lodi responded

Thank you so much for your excellent review! We are so glad that Nikita had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mazda Of Lodi. Please don't hesitate to reach out if you need anything else.

June 28, 2022

Great customer service! Will be the only mazda dealership i go to moving forward! Everyone was very helpful! More

by PVHORNETS59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikita
Jun 29, 2022 -

Mazda Of Lodi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Nikita and our team and don't hesitate to let us know if we can be of further assistance.

June 28, 2022

The staff was friendly, professional and just generally pleasant. The service I was going to receive was explained and when it was almost completed a video about my car and the work that was done was sent More

by JJSII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dre Brownridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosin Ramirez
Jun 29, 2022 -

Mazda Of Lodi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mazda Of Lodi.

June 28, 2022

My experience at the dealership was impeccable. I was greeted promptly and the service rep could not be more kind and friendly! The video they shared of my vehicle inspection was quite impressive. More

by JAMI2300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dre Brownridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Mazda Of Lodi responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mazda Of Lodi!

June 27, 2022

Buen servicio de parte de Santiago, mal servicio de parte de Nikita, poca ayuda e información. More

by Jose Cevallos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago, Nikita, Rosin.
Jun 28, 2022 -

Mazda Of Lodi responded

Thank you for your feedback, Jose. We strive to make sure that all of our customers leave happy, and we're sorry to hear that you didn't have the 5-star experience we aim for here at Mazda Of Lodi. Please don't hesitate to reach out if you would like to discuss this matter in more detail. We appreciate your business and hope to see you again.

June 27, 2022

Easy to make appointment, was given a breakdown of what was needed. Rose kept me informed as we waited for parts. Pick up was a breeze. More

by Sallyherman111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose
Jun 28, 2022 -

Mazda Of Lodi responded

Thank you for choosing Mazda Of Lodi, Sally, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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