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Mazda Of Lodi - Service Center

Lodi, NJ

4.6
1,453 Reviews

1,453 Reviews of Mazda Of Lodi - Service Center

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July 10, 2022

Dealership is clean and has nice facility. Staff is friendly and nice. People there were accomadating. More

by ptavarez128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Mazda Of Lodi responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!

July 10, 2022

Customer service was rude, when I called they kept sending me to the wrong department and attitude was rude in person More

by burkscalvin62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diane Braun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dre Brownridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Mazda Of Lodi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 09, 2022

Muy buena revisaron mi vehículo por debajo me informaron lo que estaba mal Gracias Billy More

by SMONTANO283
Recommend Dealer
Yes
Employees Worked With
Diane Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dre Brownridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Galen Dorry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Estevez, Ethan Luarca, Diego Molina
Jul 11, 2022 -

Mazda Of Lodi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 09, 2022

Very professional, friendly,good communication,explaint step by step to fixed my car,great custumer services. Thank you mazda of lodi More

by edoardo.diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ni
Jul 11, 2022 -

Mazda Of Lodi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 09, 2022

Nice waiting area. Car ready as promised. Kind and pleasant workers. Pricey service but hopefully worth it. More

by laurente.law
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Mazda Of Lodi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mazda Of Lodi!

July 08, 2022

Seem like friendly down-to-earth service reps and technicians who to try to offer quality customer experience. I left satisfied. Would be nice if they offered buttered bread like Sansone Mazda ...: More

by LeonVibes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Braun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Mazda Of Lodi responded

Thank you for choosing Mazda Of Lodi, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 08, 2022

Once again Mazda of Lodi service department did an exceptional job of providing me with expert and professional service. Thanks again Nikita. And I’d like to thank all the Technicians that works so h More

by HCHELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikita
Jul 11, 2022 -

Mazda Of Lodi responded

We appreciate your business and our team looks forward to serving you again soon!

July 08, 2022

I’ve been going to have my car serviced at that location for 6 years. The staff is always welcoming and pleasant. They’ve always been direct about what’s being done to the car. I never had any issues I reco More

by Dpeterson523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie is the best . She always has a great attitude always pleasant to deal with
Jul 11, 2022 -

Mazda Of Lodi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 07, 2022

Friendly and professional. The service team is outstanding especially Rosie who I have been dealing with during my service visits. More

by AMAZEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Ramirez
Jul 08, 2022 -

Mazda Of Lodi responded

Thank you for the kind words for Rosie and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 07, 2022

Got signed in not hello anything just what’s your name. Then told an hour it would take which turned into 3 hours. No update overpriced for everything. Would never come back for car serviced again. More

by RNIERSTEDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No names
Jul 11, 2022 -

Mazda Of Lodi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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