Mazda Of Lodi

The experience was great, from the minute i walk in the dealer every one was super friendly. my sale person was very professional and always made sure that my needs where met. After shopping around for cou dealer every one was super friendly. my sale person was very professional and always made sure that my needs where met. After shopping around for couple of weeks no one even came closed to the great deal that Mazda of Lodi offer me. I will recommend them 100% :-). More

Went to the dealer on 1/6 to get some information about current deals/financing. Ended up leasing two cars on the spot. Drove both cars home on the same day. Glenn and his staff were friendly, knowledga current deals/financing. Ended up leasing two cars on the spot. Drove both cars home on the same day. Glenn and his staff were friendly, knowledgable, efficient and honest. No hidden fees. They even took one car on trade and arranged to have our Jeep turned into the local Jeep dealer. How's that for outstanding service? In the past 11 years, we have owned 5 different Jeep/Chrysler products. My wife and I are looking forward to a long and lasting relationship with Mazda and more importantly, "MAZDA of LODI"! There are closer Mazda dealers to our house, but we will always shop at Mazda of Lodi. I have no affiliation with this dealer other than as a customer. More

I bought not one - TWO cars from this place. Then it was time to give up my lease, so I wanted to buyout my cars because I loved my vehicles. I took my car here to get service, they stole my navigation cd. time to give up my lease, so I wanted to buyout my cars because I loved my vehicles. I took my car here to get service, they stole my navigation cd. I bought new tires and had them mount them, they broke my tire valve and sensor and had the audicity to tell me I had to pay for a new cd ($250) and a new valve that they would do as a courtesy and also the tire sensor ($165). SO basically they steal my car components and then break things and ask me to pay for their mistakes! THE NERVE! This place is complete garbage. They don't help you - they just try to take your money. I observed a customer walking in trying to test drive a car with a test drive slip, they basically told them no not unless your buying a car today. Not only do they not let you test drive, they bascially wont' give you the time of day if you don't say yes I'm going to buy a car today. They rip you off with the finacial end as well. I went over to Ramsey after dealing with these scumbags , because that's exactly what they all are and Wayne Mazda treated me like I should be, like a customer that is looking to purchase something, they treated me like a human with feelings!!! I absoutely cannot believe that anyone has had a good experience going to this dealership. All these reviews that were good were probably the reps themselves. I'm sure this place will go out of business soon because a place like this that lacks customer service in a recession, well, they just simply cannot stay in business. You all will have bad karma in life because you do not treat people the way you guys do. DO NOT GO HERE AND DO NOT DO BUSINESS WITH THIS DISPICABLE DEALERSHIP - GO TO EITHER WAYNE MAZDA OR RAMSEY WHERE THEY ALWAYS TREAT ME, THE CUSTOMER, AS A CUSTOMER AND NOT LIKE GARBAGE!!! More

Shopping around for a new car was exhausted going from dealers to dealers until we met Charlie at Mazda in Lodi dealer. My wife and I spent couple of hours but it was well worthy as Charlie made us realiz dealers to dealers until we met Charlie at Mazda in Lodi dealer. My wife and I spent couple of hours but it was well worthy as Charlie made us realized that quality and luxury is well affordable for regular family like ourselves.He was respectful, courteous and well knowledgeable of his role and did not leave us alone until we made up our minds to which car to buy. He helped us thru the decision and worked out a deal that we considered great as it fitted perfectly in our taste and financial responsabilities. Thank you Charlie once again...it was a great experience buying our new car from you and it feels great seeing our new 2011 CX9 parked on our driveway !!! More

We had a brief but a very unpleasant experience with Mazda of Lodi. Went to the dealership on Saturday morning and looked at CX-9 in the showroom. A salesman introduced himself and spent a few minute Mazda of Lodi. Went to the dealership on Saturday morning and looked at CX-9 in the showroom. A salesman introduced himself and spent a few minutes going over the basics. We told him that we had to run, but were going to come back the same day in a few hours and would like to test drive the car. He said it was no problem, and any one of the sales people could help us if he was not there. We called in the evening, half an hour before coming to make sure we could come in and test drive the car. We were assured that we could. As we walked in, we were told that it is too late to test drive the car, and that we could only do so with the salesman who already started helping us before, who already left for the day. We actually spoke to the manager, who was rather rude. We said that we spoke to the guy only for a few minutes, and we could not stay for a test drive then. He said that the only way we could test drive the car was if we were planning to buy it right there and then. He said that we can call for an appointment with the same salesperson during daytime. Our response was, that we are both at work during daytime and evenings or weekends is the only time that's convenient for us. He response was, "Did you think about my convenience?" If that's coming from the manager of the dealership, you can imagine how his sales people relay their wonderful ideas to the customers. DO NOT GO TO THIS PLACE. Even at another Mazda dealership they laughed when I told them how horrible the service was at Lodi. Your reputation precedes you. Great way to conduct business, Mazda of Lodi! More

Unless you want to waste your time and be actually send elsewhere.. yes.. you might go to this dealership. After receiving Testdrive certificate in the mail.. and actually being in the market for the new elsewhere.. yes.. you might go to this dealership. After receiving Testdrive certificate in the mail.. and actually being in the market for the new car, decided to go and testdrive Mazda that I was interested in. Sales guy did show car in the showroom.. but after asking taking one for the testdrive -asked if I was really want to buy this car.. Well, I said.. I don't know how car handles.. so can't tell for sure if I am going to buy it before test driving it. He said - "wait.. I will go to the sales manager and ask him.." After waiting for about 10 minutes, he came back.. and said.. SORRY.. UNLESS YOU ARE GOING TO BUY CAR TODAY, I CAN'T LET YOU TESTDRIVE IT ! What!!!!????? I though that he was just kidding.. well.. NOT.. so I asked him to talk to the sales manager. And.. Guess what.. HE SAID THE SAME THING.. and also he made an excuse that he has NO ONE to take me for the testdrive. THERE WERE 3 Sales people on the floor.... NEITHER ONE was even with the customer. As a matter of fact I WAS THE ONLY ONE in the showroom... I did ask him.. if he was for serious.. THERE WAS NO WAY I was going to buy a car without even test driving it.. and he said YES.. After I told him that I am going to complain to someone - he just gave me the card and said "GO ahead".. By the way, I hope that he gave his own card.. SO.. HERE IT IS.. IF YOU SEE GOOD REVIEW ABOUT THIS DEALERSHIP - IT MEANS THEY are posting it THEMSELVES.. or Paying someone to do it. After everything I went to the MAZDA of RAMSEY - and it took me less than couple of minutes and friendly sales lady to take me for a testdrive.. and even though I havn't bought a car yet (it takes little time for me to decide), but I will consider to go back to RAMSEY..and not to this crappy Lodi dealership. Not sure how they even doing busines.. even in Ramsey they told us that we are NOT THE ONLY one who complained about service there.. Imagine yourself BUYING car there.. Good luck... no matter how good deal they will give you. After sales, you will get NO SERVICE.. or even worse - you will get screwed. I havn't seen THIS KIND of customer service ..well..NEVER!!!!.. particularly when you were going to spend thousands of dollars on the item. So.. Good luck.. Hope that MAZDA CORPORATE going to read this review.. and do SOMETHING about it. This dealer gives the whole company BAD NAME. More

Went in to lease a Mazda at Mazda of Lodi in October and this Sales Manager Jovany was amazing. Very patient, explained all the options and I feel I got the best deal. He offered my kids drinks and let them this Sales Manager Jovany was amazing. Very patient, explained all the options and I feel I got the best deal. He offered my kids drinks and let them watch TV so that I can concentrate on the deal. Drove home the same day with my new Mazda. My monthly payments are exactly what I could afford - he kept within my budget. It was the most stressful and painless car buying experience I've ever had. I'll return my car at Mazda of Lodi anytime. More

i purchase a mazda 3 from them 2 years ago. i was just going to purchase the lease this weekend. when i took the lease on i told the sales rep and finance manager that i wanted to buy the car at the end o going to purchase the lease this weekend. when i took the lease on i told the sales rep and finance manager that i wanted to buy the car at the end of the lease and wanted to know all the fees at the end of the lease. they stated to me - buyout price, sales tax, dmv and doc fee. a little over $1k for the car. i said great. When i went to purchase the care this past weekend july 2010. they raised the fees to over $2500!! while i was speaking with them the manager jeff hung up on me. i called back and then lance hung up on me. DONT GO THERE!! GO TO ANY OTHER DEALERSHIP. My mazda is good - you can buy your lease out from any other dealership - you dont have to go there! How they can do business that way is wrong and unjust. i have reported them to better business bureua. More

when looking for a new car its hard to begin with but car shopping with two kids makes it even harder. well not at Mazda of Lodi. They were awesome and treating my girls great. When I went back for my plat shopping with two kids makes it even harder. well not at Mazda of Lodi. They were awesome and treating my girls great. When I went back for my plates they even remember my girls names and that is a big deal as a mom!! I would recommend this dealership and Lance to anyone that needs a car with or without kids!! thanks to them I love my new car my girls were happy and everything went smoothly for me. Thank you again Lance for all your hard work and patience ps i love my mazda 3 :) More

I was yelled at and told that I could not be helped with turning in my end of Lease on a Saturday morning when there were no customers just a bunch of sales man in the showroom doing nothing !!! Giovanni, turning in my end of Lease on a Saturday morning when there were no customers just a bunch of sales man in the showroom doing nothing !!! Giovanni, said he would text Glen the owner to see if he would make an exception. He came up to me with his cell phone, put it in my face and showed me that the owner texted him back "NO!!! Tell her to leave and come back on Monday." I would never recommend this dealership to anyone please do not go. If the ownwer doesn't even care about his customers why would the sales people care! Also I want to add that I was seriously considering purchasing my vehicle but I was very upset that they wanted to charge me $999.99 to ground my vehicle and then they said I would be able to buy it out. I called Mazda American Credit and asked about the fee and I was told that there is no such fee! When I told the sales rep at Mazda of Lodi, He told me Mazda American Credit has nothing to do with them! This really made no sense to me. I didn't feel comfortable with the situation so thats why I didn't purchase my vehicle More