Mazda Of Lodi

On January 6, 2010 I went to the dealership and brought a lady who had some credit problems and was not approved by another Mazda dealer. Mr. Zaku took control of the situation and really walked the extra m lady who had some credit problems and was not approved by another Mazda dealer. Mr. Zaku took control of the situation and really walked the extra mile the get the deal done. Even though a higher down payment was required to close the deal, the important thing is that the objectives of the customer were satisfied. Mr. Zaku is very intelligent, great education, great manners, and above all, he puts the interest of his customers first. More

My 2002 Honda Civic was pretty beat up, and it was starting to goc. I went to Honda and Toyota, both didnt work out. It was New Years Eve, at about 4pm. James was OUTSTANDING. He was very easy goi starting to goc. I went to Honda and Toyota, both didnt work out. It was New Years Eve, at about 4pm. James was OUTSTANDING. He was very easy going with the price I was looking for, he was extremely efficient, he even gave me a deal when I needed to increase my miles (10K wasnt enough for me). The paper work was done so fast, but professional. I feel as though I blinked my eyes and I had a new car. He was also great about the amount he gave me for my Civic. I was at Honda for an hour, and got no where, I was at Mazda for 45 min with a deal, papers signed, and in my new car. Amazing experience and I would recommend James as your sales guy! He was down to earth, very friendly. Gave us that comforting feeling, that I wasnt being taken advantage of, and he was there to make sure I was happy. He even called and transfered my insurance for me!! New Years Eve at 4pm, you'd think that car dealerships would be annoyed with us for coming in so late, because they want to close up, but not Mazda at Lodi. They did what needed to be done to make sure I walked out with a new car, and was happy! More

Mazda of Lodi is full of crooks who are looking to take advantage of you, trick you into signing the contract and then never fulfil any of their promises. They are extremely rude and disciminate against pe advantage of you, trick you into signing the contract and then never fulfil any of their promises. They are extremely rude and disciminate against people of different backgrounds. My husband and I came to Mazda of Lodi to test drive their new Mazda-3 model.The dealer,James,showed us the car and told us that we had an option of terminating our current lease early.He said he would take my current car in,cover the last remaining lease payment and would also take care of the scratch on the back door,of which I had informed him right away.He said their body shop would fix it,and I would have to pay $150 for the labor.In return,we had to sign the new lease right away and choose a car from his existing inventory.He DID NOT have the color or the package(leather seats) I was looking for, however, I agreed since he was willing to take my old car "as is" and fix the scratch for $150 dollars. We signed the lease right there, and I personally returned my old car to him a couple of days later. He took it from me without a word. 2 WEEKS later they asked me to come in and sign my "end of lease" documents on the old car. When I looked at the documents, it was a $850 bill for the scratch from my old car's company which Mazda of Lodi promised to fix for me. It was completely unexpected and contradicted the terms of our agreement. When we tried to argue with them, the manager of the dealership, GLEN, said that HE WILL NOT ALLOW US TO RIP HIM OFF LIKE THAT. He prevented James (our dealer) from helping us and complying with the terms of his own agreement with us. He also said that PEOPLE LIKE US ARE WRONG FOR THIS COUNTRY (hinting at our accent and Eastern European origin), and THAT HE WOULDN'T ALLOW US ANYWHERE NEAR HIS DEALERSHIP EVER AGAIN. I'd never been so insulted in my entire life. Besides, had I not been misled by their false promises, I would have taken care of my old car myself and would have most likely chosen a different new car in a color and package I was actually interested in. I would strongly recommend to stay away from them. More

I was very Happy with Steve. He made our car purchase go very smoothly & I walked out of there with the price I wanted! He is very friendly & will work with you. Not like the Mazda in Wayne. That one is ho very smoothly & I walked out of there with the price I wanted! He is very friendly & will work with you. Not like the Mazda in Wayne. That one is horrible. I would NEVER go back to that dealership again, I will always go back to Mazda of Lodi. More

What a pleasant surprise to enter into a car dealer and actually encounter helpful & honest people. The Salesman (Steve) was very helpful & professional, and the owner (Glenn) was courtious & genrerous wit actually encounter helpful & honest people. The Salesman (Steve) was very helpful & professional, and the owner (Glenn) was courtious & genrerous with some perks which he threw in. Thanks guys, for a great Experience. More

DO NOT PURCHASE HERE! My better instincts told me not to purchase here, however, due to time constraints and my desire to get the car purchasing fiasco over with, I made a deal with James Zaku of Mazada Lod purchase here, however, due to time constraints and my desire to get the car purchasing fiasco over with, I made a deal with James Zaku of Mazada Lodi. It was a bad deal, I discovered I paid way too much for the car (my fault) and I’m very sorry I didn’t take the time to do my homework. First of all, practically all of their cars have no added features. We were told it was to save the buyer money and it is cheaper for them to add it themselves than have it installed from manufacturer (yeah right, because they use much cheaper products and the installation looks unprofessional). I explained that the most important feature for me was a Bluetooth (which came standard at most every other dealership for a 2010), but because salesman James Zaku, whom “seemed” nice, told me he would have it installed, I moved forward. The day after discovering the huge difference in price compared to what was advertised on-line, on their site, and having a heated discussion, they got back to me and said I could return the car, but I would lose my down payment. WHAT?!?!?! For one day?!? Not allowing them to keep my down payment I was stuck with this car and bad deal. With no other choice, I took James' offer to upgrade to install a full Bluetooth rather than the portable which was part of original deal, they promised me a loaner car while installing the Bluetooth and automatic starter, when my friend got there at our appointed time, there was no loaner and was told to go to enterprise. He was not prepared for that and I had to spend an hour in the car with a sick baby to drive and bring a credit card. Well it was down hill from there. When it came time to have the promised items put it, it was hell! I was very upset, and said simply said to the General Manager Jeff Falk, whom is outright rude, nasty, and difficult to deal with that I would not recommend them and how horrible the treatment and service was, but I did not use profanity nor did I raise my voice. He told me to never bring my car there for service and hung the phone up on me. The substandard car service and poor customer service continued! When I picked up the car, the Bluetooth that was installed was a tacky, two chintzy piece of equipment stuck to my windshield, with wires showing, not at all like the Bluetooth I had in the car I just returned for lease end from 2006. Not at all like the Bluetooth one would get with almost every 2010 cars standard. They didn’t offer to show us how to use the equipment and told us to call James, our salesman, whom was not there, if we needed to know how to operate the equipment. It was horrible! When I spoke to Jeff Falk (because James was not available) to ask why we didn't get the complete Bluetooth he said that was the way THEY install them. I told him that that was not how it was explained to me, and if I had known I would have let them keep the down payment and returned the car. He said it was too late now, again hung up on me after saying to me that me and my husband (he was not my husband, he was a friend helping me out since the baby was sick) are bad customers and to never come there again. He never has to worry about that happening! As for James, don’t be fooled they are the epitome of “scam” car sales people and dealership, after the sale it was almost impossible to reach him, which is how I ended up talking to Jeff, with absolutely no people skills. I would advise going to a CERTIFIED Mazda dealer, (maybe Ramsey or Wayne), they have better prices and better customer care, I’m very sorry I have a 3-year lease having to deal with these people, a car that does not have the equipment I needed and requested and at a higher price. I will definitely do my homework in the future and I wish I had read all of their poor reviews before purchasing. More

I thought it was pretty good. I was looking for a used car under $10,000 and the salesman, James, showed me a 2005 Honda Accord for almost 12,000 but lowered it to $9,000. He was very friendly, seemed ver car under $10,000 and the salesman, James, showed me a 2005 Honda Accord for almost 12,000 but lowered it to $9,000. He was very friendly, seemed very honest and knew what he was talking about. It was a great experience. More

I went to Mazda of Lodi because they had the CX-9 with the options I was looking for in inventory. When I got there on a Saturday, there seemed to be only 2 salesman, one of whom approached me to find out the options I was looking for in inventory. When I got there on a Saturday, there seemed to be only 2 salesman, one of whom approached me to find out if I could use some help. I told him I was looking for an 09 CX-9 and he said to me he is not sure if he had any of them left, because they are so popular, they are sold quickly. He checked and sure enough there were a few, incl the one I was there specifically looking for. I checked the interior and exterior of the car and requested a test drive. The salesman said only if I was ready to talk numbers, but they were not really discounting the car since there was a limited number of these cars left. NO TEST DRIVE! The salesman was not willing unless I was ready to commit to buying then and there. The customer service skills of this salesman was completely lacking - there was another customer who interrupted us to look at a CX-7 but he told them they were sold out. They asked if any more were coming in and he simply said, not right now, but when they do, it will be sold quickly. That's a nice way of alienating your customer. I dealt with Jeff the sales manager over email earlier in the year when they had a glut of CX-9's and they were willing to deal then, but when I spoke to him in person, I was given the same line about very little discount if I wanted that car. These two salesmen seemed like sleazy used car salesmen, so we just left. The salesman gave me his business card and when I got home I tossed it in the garbage. A week later I worked with NuCar Mazda in Delaware and bought my CX-9 below invoice price. Yes, I drove 2 hours to get there, but the experience was drastically different. Yes, Mazda of Lodi lost this sale and I am happy they did, because their efforts reflect their lack of customer service skills. More

So last year I bought a 2008 Mazda 3. Worked with a great salesman Willy, who is such a nice and kind person. However the service there sucks! As I bought my new car and was about to leave, i noticed that th salesman Willy, who is such a nice and kind person. However the service there sucks! As I bought my new car and was about to leave, i noticed that the bumper was scratched all over. I demanded that since I am buying a brand new car I do not wish to have a scratched up car, the owner of the Mazda gave an Okay to switch the car. Then all the sudden JEFF started yelling on how he isnt going to do it and for me to leave with the car. How rude can you be to a cutomer like that? It took over an hour to get the car switched over with this brainless person telling me I cant do it when the owner said I could. If I wanted a scratched up car I would go buy a used car not pay thousands of dollars for a new one!!!! terrrible service... this isnt enough.... In the past months a piece from my steering wheel had to be replced, supposedly I was told that 8 other cars had the same issue. I was fine with it. I was given a loaner car from Enterprise stating that I would only pay 5$ tax each day. Sounds reasonable right? 1 week went by, 2 weeks went by, 3 weeks went buy.... still no part IT WAS BACKORDERED !!!! I called every 2 days to see if my car was ready, the money wasnt an issue to pay for the loaner which is ridicoulous because I know they had other Mazda cars that they could have lended me. I bought a Mazda.. not an enterprize car. This isnt all. After my car was repared for more then 3 weeks... My credit card statemtnt came in and enterprize had charged me over $1,000 for my loaner car!!! UNBELIABLE!! I called Mazda in Lodi and they told me to call enterprize, I called enterprize and they told me to call Mazda. It was a back and fourth kind of thing where I couldnt get help from anyone. I finally called corportate and a kind man had helped me with this issue. Thankfully I got my money back for their mistake. I do not recommmend making any sort of business with this dealer. I now switched over to the Mazda in Ramsey, where I know that I will be treated with respect and get the service I deserve. With the help of Willy E., I know where the great service is at. He sold me the car and helps me with my car. Great Guy who has become my friend. Thank You Willy and good luck in Ramsey. More