Mazda Of Lodi

I went to Mazda of Lodi because they had the CX-9 with the options I was looking for in inventory. When I got there on a Saturday, there seemed to be only 2 salesman, one of whom approached me to find out the options I was looking for in inventory. When I got there on a Saturday, there seemed to be only 2 salesman, one of whom approached me to find out if I could use some help. I told him I was looking for an 09 CX-9 and he said to me he is not sure if he had any of them left, because they are so popular, they are sold quickly. He checked and sure enough there were a few, incl the one I was there specifically looking for. I checked the interior and exterior of the car and requested a test drive. The salesman said only if I was ready to talk numbers, but they were not really discounting the car since there was a limited number of these cars left. NO TEST DRIVE! The salesman was not willing unless I was ready to commit to buying then and there. The customer service skills of this salesman was completely lacking - there was another customer who interrupted us to look at a CX-7 but he told them they were sold out. They asked if any more were coming in and he simply said, not right now, but when they do, it will be sold quickly. That's a nice way of alienating your customer. I dealt with Jeff the sales manager over email earlier in the year when they had a glut of CX-9's and they were willing to deal then, but when I spoke to him in person, I was given the same line about very little discount if I wanted that car. These two salesmen seemed like sleazy used car salesmen, so we just left. The salesman gave me his business card and when I got home I tossed it in the garbage. A week later I worked with NuCar Mazda in Delaware and bought my CX-9 below invoice price. Yes, I drove 2 hours to get there, but the experience was drastically different. Yes, Mazda of Lodi lost this sale and I am happy they did, because their efforts reflect their lack of customer service skills. More

So last year I bought a 2008 Mazda 3. Worked with a great salesman Willy, who is such a nice and kind person. However the service there sucks! As I bought my new car and was about to leave, i noticed that th salesman Willy, who is such a nice and kind person. However the service there sucks! As I bought my new car and was about to leave, i noticed that the bumper was scratched all over. I demanded that since I am buying a brand new car I do not wish to have a scratched up car, the owner of the Mazda gave an Okay to switch the car. Then all the sudden JEFF started yelling on how he isnt going to do it and for me to leave with the car. How rude can you be to a cutomer like that? It took over an hour to get the car switched over with this brainless person telling me I cant do it when the owner said I could. If I wanted a scratched up car I would go buy a used car not pay thousands of dollars for a new one!!!! terrrible service... this isnt enough.... In the past months a piece from my steering wheel had to be replced, supposedly I was told that 8 other cars had the same issue. I was fine with it. I was given a loaner car from Enterprise stating that I would only pay 5$ tax each day. Sounds reasonable right? 1 week went by, 2 weeks went by, 3 weeks went buy.... still no part IT WAS BACKORDERED !!!! I called every 2 days to see if my car was ready, the money wasnt an issue to pay for the loaner which is ridicoulous because I know they had other Mazda cars that they could have lended me. I bought a Mazda.. not an enterprize car. This isnt all. After my car was repared for more then 3 weeks... My credit card statemtnt came in and enterprize had charged me over $1,000 for my loaner car!!! UNBELIABLE!! I called Mazda in Lodi and they told me to call enterprize, I called enterprize and they told me to call Mazda. It was a back and fourth kind of thing where I couldnt get help from anyone. I finally called corportate and a kind man had helped me with this issue. Thankfully I got my money back for their mistake. I do not recommmend making any sort of business with this dealer. I now switched over to the Mazda in Ramsey, where I know that I will be treated with respect and get the service I deserve. With the help of Willy E., I know where the great service is at. He sold me the car and helps me with my car. Great Guy who has become my friend. Thank You Willy and good luck in Ramsey. More

Came in to buy a car, this was my third time as the first time I was told I couldn't test drive and had to come back another day. When it came time to buy, my salesman was suddenly replaced with some stra time I was told I couldn't test drive and had to come back another day. When it came time to buy, my salesman was suddenly replaced with some stranger who was nasty, fast talking and a bully. Their tactics dissuaded me from the car and after only ONE offer they threw us out and told us not to come back. They called twenty minutes later with a meager discount over their last offer. I went to Wayne Mazda and got the best deal. More

I went to Lodi Mazda to look into their cars. The first time we were there, we couldn't test drive, for a ridiculous reason we can't remember, we had to prove to them we were serious by coming back a secon time we were there, we couldn't test drive, for a ridiculous reason we can't remember, we had to prove to them we were serious by coming back a second time. After shopping around we came back a third time to buy the car. I called my salesman and told him we were coming at so and so time to make an offer. We get there and we barely talked to our salesman, when it came down to make a deal on the car some guy in a pink shirt (he was a salesman, not the finance guy, we didn't make a deal by that point) comes in and gives us the hardest, pushiest, nastiest sell you can imagine. He was a bully. He only gave us one offer after we turned down paying everything at MSRP price, we then said we would like to discuss it more, he told us no and we'd have to take it now. Then when I explained I need to feel confident about it, and we don't appreciate the hard sell, he told us we can never come back and get the offer. Obviously my mother and I are extremely annoyed and offended by this treatment (this guy was a real fast talker, all of this happened in around five to ten minutes), and I told him that I can't be coerced into a deal right now (we were going to buy the car then and there... but he DISSUADED me). He shoved his hand in my face for me to shake it, said that we couldn't come back to get the deal, and when he got up told me, "thank you for my time", and him, my salesman, and the owner all ran out the back door until we left the building. My salesman called me twenty minutes later, so of course I was still steaming and yelled at him. He basically said he wasn't the bad guy, and the owner said to do all of that, but he convinced the owner to let us come back and get a meager $5 a month ($76 over three years) off the car. I screamed at him some more. We went to Wayne Mazda and got a better deal. More

I called this dealership to say that I would be coming in for a test drive. Then I came in, and the salesperson (MD) (I spoke to the same person on the phone before I came in) refused to give me a test drive for a test drive. Then I came in, and the salesperson (MD) (I spoke to the same person on the phone before I came in) refused to give me a test drive because "there is no one else at the dealership so I can't leave. All of the other salespeople quit." Then the guy told me, "When you come in to buy, you can do a test drive." Seriously? Steps: 1. research 2. Test Drive 3. Decide to buy. I am not buying a car I have never driven. I called ahead of time to say that I would be coming in for a test drive. They could have told me that they were unwilling to do that before I came in (although it's a load of bull, the salesperson could have given me a test drive; I have no idea why he was so rude). In addition, MD (the salesperson) spent most of the time complaining about how everyone wanted to test drive, but no one wants to buy, that's why everyone quit, etc. He refused to give me rough quote on the car without my credit score (though I told him what level of credit to assume for the quote), and by the end of the conversation was literally screaming at me that I can't do anything until I seriously want to buy the car and that everyone that comes in just wastes salespeople's time, and that "no one wants to work for free." To top it all off, besides the pedantic speeches on the state of the economy and the dealership, the salesperson knew nothing about the car, barely knew what was his own lot, and was uninterested and/or unwilling to answer any of my questions. Summary: Never go to this dealership, it is a waste of space. Drive out of your way to talk to some one else first. More

I am done with Car dealership in general, you would think they have your interests at heart, it is not true, it is more about how to make an extra buck at your expense and let you believe they are really wor they have your interests at heart, it is not true, it is more about how to make an extra buck at your expense and let you believe they are really working hard for you. At Mazda of Lodi NJ They charged me $577. for the 60 K service maintenance on my Mazda protege 2003, I thought it was going to be a decent job until I found out they did not even check the level of power steering oil, or windshield wiper fluid, and when I asked if they could replace the light bulb I gave them, on the right light beam they wanted an additional $50. just to move a clip, a job that takes less than 5 minutes! I asked for an estimate to repair the front right and left hub ball bearings they said the computer indicated a 6 hours job, for a total of $1330.!! I called AAA, and went to a AAA repair shop in the Bronx the next day, same job for $550. ! And they came to pick up my car at my doorstep! Plus they were extremely nice and friendly. Their estimate for the same job was half the hours of the dealership! Plus the service manager Henry Colette at Mazda of Lodi was not the most friendly service person I ever met and did not seem to care much about quality and customer service satisfaction. . More

Mazda of Lodi managed to alienate a potential customer, lose a sale, and paint an unsavory association with the Mazda brand name, all in less than half an hour. I was in the market for a new vehicle and lose a sale, and paint an unsavory association with the Mazda brand name, all in less than half an hour. I was in the market for a new vehicle and having read excellent reviews of the Mazda 3, I performed a lot of research and decided on a trim option that fits my budget. To check out the car in person and hopefully take a test drive, I visited the Mazda of Lodi dealership in Lodi, New Jersey. For about 5 or 10 minutes I examined the cars on the floor, seeking out a vehicle in the trim level in which I was interested. I couldn’t find it on the floor and mentioned this to a sales associate who approached me (Sales/Leasing Mgr, Jerry Stern). Rather than help me locate it himself, he told me to go out into the back lot, and said I might be able to find it there. I spent another 10 minutes searching for the car, and finally located it. When I did, I came back to ask some more questions of the same associate about that vehicle. After answering those questions I told him I was interested in purchasing that model and that I was searching around for a good price. He told me to come back with prices from other dealerships and then he would work with me. Frankly I was a little stunned. I explained that I at the very least needed a place to start from in order to make an informed purchase. I also pointed out the paradox that he sold cars but wouldn’t give me a price. I then asked if he could provide me a ballpark figure of the trade-in value of my current vehicle. He also denied that request even walking away from me and speaking over his shoulder. That’s not how I do business, he told me. I was never even offered the opportunity to take a test drive. Their collective attitude seems to be summed up as indifference and arrogance that simply perpetuates the stereotype of the “sleazy car salesman”. I would steer everyone away from this dealership. More

I went in to see a new Mazda. Not impressed by service or friendliness, and they wouldn't give me a quote (not even sticker price!) until i went in. I finally went in and it was a waste of time. The salesper friendliness, and they wouldn't give me a quote (not even sticker price!) until i went in. I finally went in and it was a waste of time. The salesperson gives me a sticker price and I try to negotiate but he won't negotiate until I show him that I'm gonna buy from them. Next day, I call in with a quote from another nearby Mazda, and the salesperson instantly gives me a $1000 discount to try to get me to buy from them, but the price wasn't competitive enough to two other dealers, so I just said sorry and hung up. Not many people here are helpful and they take FOREVER to get some stuff done. I may suggest Wayne Mazda for quotes as well as Ramsey Mazda. Try to find a dealer you like that can match or beat their prices. More

I called to get a quote on some repair work--man in service said "we don't give quotes over the phone-especially to women!" And then hung up!!!!! I'll NEVER CALL, GO OR RECOMEND THIS PLACE EVER AGAIN! service said "we don't give quotes over the phone-especially to women!" And then hung up!!!!! I'll NEVER CALL, GO OR RECOMEND THIS PLACE EVER AGAIN!!!!!!!!!!!!!!!What an idiot!!!!!!!!!!!! The state the car dealerships are in and then to make such an idiotic quote. More