Mazda Lakeland - Service Center

Lakeland Mazda is a good outfit. Nelson Lopez sold me the 2023 Miata; friendly, low-to-no pressure and knowledgable. The Finance-lady was personable. A few days after purchase, I cal Nelson Lopez sold me the 2023 Miata; friendly, low-to-no pressure and knowledgable. The Finance-lady was personable. A few days after purchase, I called Nelson from the road to ask how to work an Infotainment issue I was experiencing. A few days after that, I went into the Dealership to ask him more questions about it, but he wasn't there. Instead of ignoring me, another Salesman walked out to the car with me and we both sat inside where he proceeded to explain the whole interior of the car to me. Sometimes I need to hear (mechanical) things twice. Last week, and for this review, I took the car in, unannounced, for the first-service (5Kmi) and Heath at the Customer Service desk lit right up as he recognized me from five months prior when we connected and had a good conversation in between car-prep and payment processing on sales day; good memory. He escorted me to the Service Desk and introduced me to that area and got me checked in. While waiting for that service to complete, Heath and I chatted about the upcoming MX-5 races in Daytona. He filled me in on the ins-and-outs since he'd been going for years and I'm new to the scene. Before we wrapped it up, he gave me his cell phone number and said he'd text me more info when we get closer to the race-date. I appreciate the sincerity and genuine friendly approach from everyone Lakeland Mazda; that attitude goes a long way. If Mazda still made a little pickup truck, they would have already sold me one. More

I’ve always had excellent experiences with this dealer. This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil This particular time, however, I did not receive an explanation of costs. Also, I thought it was understood that I was receiving a complimentary oil change per a sticker that was in my window when I purchased the car from this dealer 4 months earlier. I did not determine that I had been charged until later. I called the dealer asking for a callback from the service dept mgr. He called back within a reasonable time. I explained the situation. Rather than offering an adjustment/refund for the oil change, he made notes in the dealer file to give me the complimentary oil change the next time plus he sent me a text certifying the same. That’s not anything to get upset about but I would rather have had the refund. More

Good crew of service writers and from what I observed, Ozzie Perez is a hands on service manager Ozzie Perez is a hands on service manager More

Always outstanding service at Mazda. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. The staff is always friendly and knowledgeable. A pleasure to have my car serviced here. More

Very professional Dalton in the service department was excellent and knowledgeable about the job thank you !! excellent and knowledgeable about the job thank you !! More

The rep was very condescending and rude. I was talked over and not heard. I hate that we have a plan with them. I was talked over and not heard. I hate that we have a plan with them. More

First service on our Mazda was very smooth and efficient. Service manager was helpful and friendly and answered all questions. Service manager was helpful and friendly and answered all questions. More

Wonderful staff, they are very helpful and considerate, provide excellent service. I trust the staff with servicing my vehicle. provide excellent service. I trust the staff with servicing my vehicle. More

Always amazing service at Mazda Lakeland! Dalton is top-notch and really lives into the importance of the customer experience. Dalton is top-notch and really lives into the importance of the customer experience. More

1 1/2 hours for an oil change. Need to improve on this. Makes me wonder if all that time is spent on finding something to sell me. Need to improve on this. Makes me wonder if all that time is spent on finding something to sell me. More