Mazda Lakeland - Service Center

Dalton is my service advisor who is very knowledgeable and friendly when I arrived on 5/22. and friendly when I arrived on 5/22. More

My CX-5 had a recalled part. Brought it, was given a loaner car, repair was made. I was kept up to date via text every step of the way. Brought it, was given a loaner car, repair was made. I was kept up to date via text every step of the way. More

Lakeland Mazda’s service was a waste of time and money. Their pricing is extremely high and was exacerbated by adding services that weren't even necessary. Many questions to my repairs were not answered pr Their pricing is extremely high and was exacerbated by adding services that weren't even necessary. Many questions to my repairs were not answered professionally, or just ignored. What they thought was needed in replacement (not repairs), would have cost me over $3,000. My car is in great shape and does not need parts that are working just fine. What was actually needed in the end was repaired for $850 by another local repair shop. After having to return my car 4 times to Mazda’s service, needless to say was frustrating. It was misdiagnosed at one point. What was repaired by them was fixed, but that was overpriced too. I had a nice talk to the management there and complained about the lack of communication and cost. Years ago their service was great, but has changed. Overall, the people are nice to you, but need to do a better job of answering simple questions and be more reasonable with unnecessary costs. More

I made an appointment on 5/24 for an oil change and front windshield wipers. When I received a video showing what repairs were recommended, I saw they had rotated my tires. I went to my service manager, Juan windshield wipers. When I received a video showing what repairs were recommended, I saw they had rotated my tires. I went to my service manager, Juan Morrel, and he insisted that I requested it. I asked to speak with his manager. I told his manager that I have my email that shows the service that I requested. He made like he was doing me a one time favor by taking the price of the tire rotation off the bill. One time is right since I will never go back here again. I guess this is a common practice. Someone else complained about the same situation. Michael Floss More

Thanks for a very positive service experience during my last visit at Lakeland Mazda (May 2024). last visit at Lakeland Mazda (May 2024). More

Worst place ever, overfill oil, loosing plastics clips cover, technician are very unqualified, they don’t apparently know how to service a vehicle, my Mazda cx5 2023 got oil change twice and both times it cover, technician are very unqualified, they don’t apparently know how to service a vehicle, my Mazda cx5 2023 got oil change twice and both times it got oil overfilled, a vehicle that only take 4.8 qt with oil filter and this people put 6.1 qt the first time and the second time 5.5 qt just today May15-2024,service advisor Mr Freidel got advised by this issue and guest what? Same thing, not corrected, shame on you Lakeland Mazda, after I paid $208.00, bad experience, not comeback More

Service department is great I have had my Mazda serviced at other dealership this is by far the best definitely would recommend Mazda Lakeland at other dealership this is by far the best definitely would recommend Mazda Lakeland More

Very professional. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. More

Great service! Staff are very helpful. Always a pleasure taking my Mazda in for service. Staff are very helpful. Always a pleasure taking my Mazda in for service. More

Staff are very helpful. They updated me during the service process. They even included a video of what they have done to my car and explained what they have diagnosed. Th They updated me during the service process. They even included a video of what they have done to my car and explained what they have diagnosed. The mechanic even went with me for a drive to help diagnose the problem. Juan is a great help and even informed me that I can give him a call as to the status of my car. Aldel is the mechanic, and he is very helpful in explaining his diagnosis during the test drive. The garage shop is very clean and well organize. The waiting room is very clean, and they even provided refreshment (coffee and water). A vending machine is available for a quick snack while waiting. These guys really take care of their Mazda family. Nice dealer and great job. Thanks. Love my Mazda CX30. More